Bryan Ong

Customer Support Specialist at HubSpot
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Contact Information
us****@****om
(386) 825-5501
Location
SG
Languages
  • English Native or bilingual proficiency
  • Mandarin Limited working proficiency

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Bio

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Credentials

  • Google Universal Analytics Essential Training (2020)
    LinkedIn
    Feb, 2022
    - Nov, 2024
  • Figma Essential Training: The Basics
    LinkedIn
    Nov, 2021
    - Nov, 2024
  • Git Essential Training: The Basics
    LinkedIn
    Nov, 2021
    - Nov, 2024
  • Learning the JavaScript Language
    LinkedIn
    Nov, 2021
    - Nov, 2024
  • Excel Essential Training (Office 365/Microsoft 365)
    LinkedIn
    Oct, 2021
    - Nov, 2024
  • Word Essential Training (Office 365/Microsoft 365)
    LinkedIn
    Oct, 2021
    - Nov, 2024
  • Senior Officer Basic Course
    Home Team Academy
    May, 2019
    - Nov, 2024
  • Certified Investigation Officer
    Home Team Academy
    Mar, 2019
    - Nov, 2024

Experience

  • HubSpot
    • United States
    • Software Development
    • 700 & Above Employee
    • Customer Support Specialist
      • Apr 2022 - Present

      - Solving complex issues with clients by employing product knowledge - both in-app and in other areas such as Website HTML / CSS - Collaborated with clients by correctly identifying their goal, potential pain points and arriving at a seamless solution through skilful communication and empathetic consultation - Consistently maintaining a Customer Satisfaction score of 92/100 and above over 2,500 cases handled - Solving complex issues with clients by employing product knowledge - both in-app and in other areas such as Website HTML / CSS - Collaborated with clients by correctly identifying their goal, potential pain points and arriving at a seamless solution through skilful communication and empathetic consultation - Consistently maintaining a Customer Satisfaction score of 92/100 and above over 2,500 cases handled

  • Ubimint
    • Singapore
    • Graphic Designer and Marketing Manager
      • Nov 2021 - Feb 2022

      - Designed several webpages from scratch using company's self-developed website builder "EHOOD" with knowledge of HTML, CSS and Javascript - Introduced content creation, social media insight and analytic tools to the company - Built responsive and user-friendly webpage designs - Designed several webpages from scratch using company's self-developed website builder "EHOOD" with knowledge of HTML, CSS and Javascript - Introduced content creation, social media insight and analytic tools to the company - Built responsive and user-friendly webpage designs

  • Singapore Police Force
    • Singapore
    • Law Enforcement
    • 700 & Above Employee
    • Senior Investigation Officer
      • Dec 2019 - Nov 2021

      • Succesful closure of over 100+ public cases• Monitored up to 300 reports weekly on average with a team of officers• Worked with multiple industries to ensure the security fallibility of their infrastructure, including but not limited to Transport, Public Service, E-commerce, and Banking.• Investigated and prepared criminal cases for eventual prosecution in the Singapore Courts• Investigated into death cases with unconfirmed causes of deathDivision Social Media Officer (Mar 2020 – Nov 2021)• Lead a 17-man team to ensure timely update and communication with members of the public on crime happenings in Bedok Police Division (covering 114 square kilometres)• Optimized pages and content creation leading to a 50% increase in engagement

    • Ground Response Force Officer
      • Jun 2019 - Nov 2019

      • Primary roles include attending to emergency calls, routine deterrence patrols in high-crime vicinities, and coordinating with local communities for crime prevention advice.

    • Inspector Trainee
      • Sep 2018 - May 2019

      • Certified Investigator under the Home Team School of Criminal Investigation (2019)• Taught general law of Singapore including but not limited to Penal Code, Protection from Harassment Act, COVID-19 (Temporary Measures) (Control Order), and Women's Charter Act.

  • Systems on Silicon Manufacturing Company Pte Ltd (SSMC)
    • Singapore
    • Semiconductors
    • 500 - 600 Employee
    • Engineer Intern
      • Jul 2016 - Dec 2016

      - Involved in improving the overall efficiency of 8-inch silicon wafer fabrication process - Taught to operate wafer etching and polishing machinery within the fab - Created a VBA Excel sheet to better track movements and disposal of any test-wafers, ensuring no loss of misplacement - Involved in improving the overall efficiency of 8-inch silicon wafer fabrication process - Taught to operate wafer etching and polishing machinery within the fab - Created a VBA Excel sheet to better track movements and disposal of any test-wafers, ensuring no loss of misplacement

Education

  • National University of Singapore
    Electrical Engineer, Electrical and Electronics Engineering
    2014 - 2018
  • Tokyo Institute of Technology
    Electrical and Electronics Engineering
    2017 - 2017

Community

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