Experience

Imagine Exhibitions, Inc.

• United States
• Entertainment Providers
• 1 - 100 Employee

• Box Office Manager

  • Sep 2021 - Present

  • Lead customer service response; putting tickets on hold in system; generating confirmations; taking payments; sending receipt and tickets; providing updates to box office and to executive team on status of reservations. • Main point of contact with call center team to provide escalated response for customer service issues and agency designated for outbound group sales.• Troubleshoots any tech issues and communicates with ticketing system/develops team• Maintains advanced knowledge of ticketing system/ hardware/ ticket stock inventory• Records cash drawer balances at opening, shift change, and closing• Ensures staff are present, prepared, and signed up for designated break times• Communicates to staff any updates/new information to policy/procedure, exhibition• Assists in new staff onboarding/ orientation setting up any new hire logins/access - gmail and ticketing system



Fever

• United States
• Software Development
• 700 & Above Employee

• Lead at Candlelight Concerts

  • Dec 2020 - Present

  •Coordinates the preparation of event services including registration, seating, lighting and hosting for performing artists and musical acts• Ensures the fulfillment of food, beverage and other items according to riders and other terms• Set up green room with requested items on rider and food/beverage for talent.• Contacted all talent and crew the day before/day of event to confirm correct arrivaltimes and clarify locations.• Promoted to show lead within 3 months of hire.• Point of contact for venue owners during event/ customer complaints and issues• Completed after show reports and turned into regional manager.• Traveled to different venues in the Atlanta Metropolitan area depending on theassigned venue for the concert



Superfly

• United States
• Entertainment
• 1 - 100 Employee

• Floor Manager at Friends The Experience

  • Jul 2021 - Sep 2021

  • Supervise staff during operational hours• Trained staff to perform various roles on the floor effectively and proficiently• Assisted customers with any inquiries or requests on site and on demand throughvarious digital channels• Curated weekly staff schedule and daily floor plan for all team members to ensure all areasof the exhibit are staffed and functioning properly• Conducted morning/afternoon meeting with team members to ensure clear plan for theday• Prepare reports to track the performance of employees to enhance efficient evaluation.• Greet and welcome all guests to meet the expectations of 500+ guest daily by adheringto standard operating procedures, communicating effectively to senior managementand resolving issues• Box office ticket scanner and VIP package distributor upon entry



Georgia State University

• United States
• Higher Education
• 700 & Above Employee

• Sound Engineer Intern

  • Aug 2020 - Dec 2020

  - Game day sound engineer for university football/basketball games for live ESPN shows - Pre game sound room check of cables and wires

• Camera operations Intern

  • Aug 2020 - Dec 2020

  - Game day camera operations on field/court for university football/basketball games- Camera set up/ break down- Worked with show director with headsets during games to know what shots to capture