Bryan Medina
Customer Support Representative at CentralNic PLC- Claim this Profile
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English -
Topline Score
Bio
Credentials
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AWS Certified Solutions Architect – Associate
Amazon Web Services (AWS)Jun, 2020- Oct, 2024 -
BA (Hons) Music Management and Studio Production
Buckinghamshire New University
Experience
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CentralNic PLC
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United Kingdom
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Internet Publishing
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100 - 200 Employee
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Customer Support Representative
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Jul 2021 - Present
Assisting customers with the setup and maintenance of domains and website / email hosting. Assisting customers with the setup and maintenance of domains and website / email hosting.
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Session Musician/Producer/Songwriter
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Apr 2010 - Present
Numerous high profile performances by accompanying various artists in paid live performances and studio sessions. This included working directly with artists, providing backing vocals and guitar, developing various ideas into cohesive performances.Key Accomplishments:Selected by lecturer at college to be the official session singer to perform for student cover recordings, which went on to receive distinction awards.Recorded demos with MOBO winning producer Ragz Originale.Accompanied singer Asia Love in X Factor auditions and numerous gigs.Performed several gigs and wrote with Voice UK 2014 contestant Nomakhosi.Sourcing new bands and artists for representation.Producing backing tracks for various artists to perform live.
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Shenkson Consulting Group, LLC
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United States
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Telecommunications
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1 - 100 Employee
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Cloud Engineer
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Mar 2020 - Jul 2021
Assisting in the development of networking infrastructure for clients using AWS and Microsoft Active Directory. Designing functional virtual private cloud environments in AWS using services such as Elastic Compute Cloud, Route 53, VPC and Simple Storage Service. Assisting in the development of networking infrastructure for clients using AWS and Microsoft Active Directory. Designing functional virtual private cloud environments in AWS using services such as Elastic Compute Cloud, Route 53, VPC and Simple Storage Service.
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Producer/Songwriter
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May 2014 - Jan 2015
Working with emerging artists and mentoring their songwriting skills. Producing songs to industry standard using Logic Pro 9. On the job A&R through session reports, resulting in various singles and music videos released.Key Accomplishments:Utilizing my ear training, I was able to effectively communicate the artists' ideas into fully formed songs.Mixing down demos to a high quality. Working with emerging artists and mentoring their songwriting skills. Producing songs to industry standard using Logic Pro 9. On the job A&R through session reports, resulting in various singles and music videos released.Key Accomplishments:Utilizing my ear training, I was able to effectively communicate the artists' ideas into fully formed songs.Mixing down demos to a high quality.
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Customer Service Assistant
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Aug 2014 - Nov 2014
Played key role in gaining new clients and increasing stakeholder and dealing with customer complaints and queriesKey Accomplishments:Exceeded daily targets and reports ahead of deadlines. Assisted new members in training and caller etiquette; maintaining caller standards. Played key role in gaining new clients and increasing stakeholder and dealing with customer complaints and queriesKey Accomplishments:Exceeded daily targets and reports ahead of deadlines. Assisted new members in training and caller etiquette; maintaining caller standards.
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Buckinghamshire New University
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United Kingdom
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Higher Education
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700 & Above Employee
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Library Service Assistant - Part time
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Jan 2012 - Jun 2014
Helping students with technical issues pertaining to the library and reserving books and orders. Helping students with technical issues pertaining to the library and reserving books and orders.
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Kitchen Assistant - Part time
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Jun 2012 - Sep 2013
Organising and preparing meals for customers in a timely fashion. This sometimes included resolving customer complaints and dealing with busy periods in an occasional high stress environment. Organising and preparing meals for customers in a timely fashion. This sometimes included resolving customer complaints and dealing with busy periods in an occasional high stress environment.
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CRM Assistant
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Jun 2011 - Dec 2011
Organising and maintaining communication with clients and prioritising and assigning tasks to field agents using eCRM software. Processing invoices and ensuring database contained up-to-date information.Key Accomplishments: Improved overall efficiency in processing payments from 2 weeks to 4 days.Organised overseas video conference calls to resolve networking issues. Organising and maintaining communication with clients and prioritising and assigning tasks to field agents using eCRM software. Processing invoices and ensuring database contained up-to-date information.Key Accomplishments: Improved overall efficiency in processing payments from 2 weeks to 4 days.Organised overseas video conference calls to resolve networking issues.
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Nationwide Building Society
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United Kingdom
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Financial Services
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700 & Above Employee
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Bereavement Caseworker
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May 2008 - Dec 2008
This temporary role involved processing accounts of deceased customers and ensuring all accounts are accurate and up to date. Dealing with sensitive information and advising family members through the relevant processes.Key Accomplishments:Commended accuracy rateContract extended after 3 months due to positive work attitude and positive staff motivation. This temporary role involved processing accounts of deceased customers and ensuring all accounts are accurate and up to date. Dealing with sensitive information and advising family members through the relevant processes.Key Accomplishments:Commended accuracy rateContract extended after 3 months due to positive work attitude and positive staff motivation.
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Education
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2011 - 2014
Buckinghamshire New University
Bachelor of Arts (BA), Music Management and Studio Production -
2015 - 2016
Bath Spa University
Mmus Songwriting
Community
