Bryan Duong

IT Support Intern at Bioseal Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
US
Languages
  • Mandarin Professional working proficiency
  • Cantonese Professional working proficiency

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Bio

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Credentials

  • Good Clinical Practice
    The National Institute on Drug Abuse (NIDA)
    Jun, 2022
    - Nov, 2024
  • Transporting Dangerous Goods Training
    Mayo Clinic Laboratories
    Jun, 2022
    - Nov, 2024
  • California Food Handler
    StateFoodSafety
    Jul, 2021
    - Nov, 2024

Experience

  • Bioseal Inc.
    • United States
    • Medical Equipment Manufacturing
    • 1 - 100 Employee
    • IT Support Intern
      • Jan 2023 - Present

      -Identified business solutions to recommend changes to Systems Administrator and management -Installed, maintained, and repaired network cable infrastructure to improve LAN performance -Utilized command line prompts to identify file systems and to diagnose network issues -Provided software support for Microsoft 365 and ERP systems to ensure operational efficiency -Managed help desk ticketing system to document IT processes and to guide users towards solutions -Audited IT equipment to have organized records of inventory for cost analysis purposes

  • Burgi Technologies
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • IT Technician Intern
      • Sep 2022 - Jan 2023

      -Produced quality on-site IT services for car dealerships, medical offices, and insurance offices -Troubleshooted technical issues and provided quality customer service to improve user experience -Prepared computers, VoIP phones, printers, and tablets for use by business professionals -Scanned medical documents to ensure information security and HIPAA compliance -Resolved help desk tickets within a timely manner to ensure service-level agreements -Produced quality on-site IT services for car dealerships, medical offices, and insurance offices -Troubleshooted technical issues and provided quality customer service to improve user experience -Prepared computers, VoIP phones, printers, and tablets for use by business professionals -Scanned medical documents to ensure information security and HIPAA compliance -Resolved help desk tickets within a timely manner to ensure service-level agreements

  • National Institute of Clinical Research
    • United States
    • Research Services
    • 1 - 100 Employee
    • Research Assistant
      • Jun 2022 - Sep 2022

      -Complied with HIPAA, IRB, and FDA guidelines by documenting clinical research data within Clinical Trial Management Systems such as Clinical Conductor and Medidata Rave EDC -Cooperated with doctors, research coordinators, and research subjects to collect clinical data for an mRNA-based RSV research study sponsored by Moderna -Utilized quality assurance skills to maintain the legitimacy and security of clinical research data -Complied with HIPAA, IRB, and FDA guidelines by documenting clinical research data within Clinical Trial Management Systems such as Clinical Conductor and Medidata Rave EDC -Cooperated with doctors, research coordinators, and research subjects to collect clinical data for an mRNA-based RSV research study sponsored by Moderna -Utilized quality assurance skills to maintain the legitimacy and security of clinical research data

  • ZAHN & ASSOCIATES, A MEDICAL CORPORATION
    • United States
    • Medical Practices
    • Medical Assistant
      • Aug 2021 - Jun 2022

      -Organized patient information within HIPAA compliant EHR systems such as Amazing Charts and Lytec to facilitate proper documentation of data -Coordinated schedules between hospitals, doctors, and patients to ensure swift completion of colonoscopy and endoscopy procedures -Documented patient data such as physical characteristics, medical history, and demographic information to establish smooth consultations between the doctor and patients -Provided administrative support for the doctor, office manager, and colleagues

  • 7 Leaves Cafe
    • United States
    • Retail
    • 200 - 300 Employee
    • Cashier/Drinkmaker
      • Jul 2020 - Aug 2021

      -Collaborated with an organized team to produce quality teas and coffees to ensure customer satisfaction -Diligently worked to maintain a high personal standard of service through rushes -Collaborated with an organized team to produce quality teas and coffees to ensure customer satisfaction -Diligently worked to maintain a high personal standard of service through rushes

  • Ten Ren's Tea Time
    • United States
    • Restaurants
    • 1 - 100 Employee
    • Server/Bartender
      • Aug 2018 - Jul 2021

      -Supervised teams of trainees to foster employee growth and provide quality customer service -Improved inventory systems, supplies, and equipment to facilitate more efficient work flow -Supervised teams of trainees to foster employee growth and provide quality customer service -Improved inventory systems, supplies, and equipment to facilitate more efficient work flow

Education

  • California State Polytechnic University-Pomona
    Bachelor of Science - Business Administration, Computer Information Systems
    2019 - 2024

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