Bryan Tucker
Information Technology Specialist at Various Employers- Claim this Profile
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Topline Score
Bio
Credentials
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ITIL Foundation Level
ITIL Certified -
Splunk Certified Admin 6.x
Splunk -
Splunk Certified Architect 6.x
Splunk -
Splunk Certified Power User 6.x
Splunk -
Splunk Certified User 6.x
Splunk
Experience
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Various Employers
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Ireland
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1 - 100 Employee
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Information Technology Specialist
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Mar 2019 - Present
Custom installation, configuration, integration, documentation, monitoring, security validation, diagnostics and further development of all mentioned before. Maintain highest quality level of customer service and professionalism at all times. Professional consulting services remotely/on-site with adherence to ever changing policies from contract to contract. Documentation, training and hand off to supporting agents. Communicate effectively and mentor various internal and external staff including board members/high level executives. Any other duties as required by the contracting customer. Show less
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Gemini Data Inc.
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Solutions Architect
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Mar 2018 - Mar 2019
Design and implement complex Splunk architectures following best practices and quality guidelines. Create elaborate reports, dashboards and alerts based on customer needs and requirements. Develop solutions and apps using appropriate technology and methodology. Enable and coach customers to support and enhance their Splunk deployments. Act as a trusted adviser for customers remotely or on site. Share suggestions and knowledge capital to help optimize implementation methodology. Custom hardware and software implementation and trouble-shooting of the Gemini Enterprise software suite. Provide customers with assistance ingesting logs from numerous industry standard technologies in to their existing Splunk deployments such as syslog, windows logs, and many others. Audit and modify Splunk deployments to ensure customer compliance with Splunk defined best practices. Any other custom services as requested by customers based on their specific needs. Show less
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Expedia Group
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United States
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Software Development
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700 & Above Employee
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S.M.A.R.T. – Application Engineer I / Application Engineer II
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Mar 2015 - Mar 2018
Design, build and maintain the infrastructure that supports the custom in-house application in both cloud environments and traditional data center installations.Maintain, support, monitor and document all infrastructure components.Support and engage (agile/scrum) with internal teams to implement requirements.Liaise with the global operations team and produce trouble-shooting guides to ensure effective out-of-hours support.Support the 24x7 operations environment by working nights and weekends as necessary on an on-call basis.Maintain compliance with industry standards in security and trustworthy computing policies.Work with Operations and Incident Management to quickly handle and resolve complex issues and outages.Monitoring of the application and its required dependencies such as RabbitMQ, Redis, MongoDB, and Tomcat using tools such as Splunk, AppDynamics, and custom log reporting.On the fly custom modifications to the source code of the application in break-fix scenarios.Primary knowledge expert of the software, hardware, and configuration of the tool.Linux and Windows server migrations while ensuring a zero down time experience for customers.Release management using tools such as Nexus, Stash, Jenkins, and custom internal tools. Send out company wide notifications via email to inform users of changes to the tools and report maintenance time frames.Monitoring and maintaining firewall policies to ensure the application can reach any end points it relied upon. Show less
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Network Operations Center – NOC Site Lead
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Jul 2013 - Mar 2015
Technical documentation creation and validation.Inter-department relationship development.Staff training, mentoring, and goal oriented performance reviews of all staff.On site floor leadership of each scheduled shift, assisting other staff members with any issues.Providing coverage during times of need for the business such as other employees on sick or vacation leave on a 24/7 on-call basis. Statistical reporting and feedback to team members regarding individual performance, as well as departmental performance.Process strategy, design, testing, and implementation of new processes and procedures to further develop the department.Creating break fixes that fill gaps of impacting issues to the business.Custom tool development to assist employees in their day to day tasks. Show less
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Network Operations Center – Systems Administrator – Tier 2
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Dec 2012 - Jul 2013
Ticket triage of advanced issues that Associate Systems Administrators could not resolve on their own.Deep dive of advanced issues using tools such as Splunk and AppDynamics.Concierge of conference bridges identifying any teams who may need to be aware of live site issues, and engaging them swiftly via telephone, email, or chat software.Monitoring of 12 dedicated monitors that review several different areas of the environment.Monitoring, review and triage of over 40,000 separate dedicated systems including hundreds of individual services on internal platforms.Dynamic problem solving of live site issues that require abstract thinking and a detailed understanding of internal systems, and having a deep understanding of their function.Documentation review and approval of new or modified troubleshooting process guides. Show less
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Network Operations Center - Associate Systems Administrator
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Jun 2012 - Dec 2012
Daily monitoring of all services and servers across the environment to ensure the health of all Expedia and partner points of sale.Fast triage of any issues that arise and the contact and organization of creating teams to correct any issues found.Action against any servers that are found to be running low on disk space, creating new users within Active Directory domain controllers/groups, and other related tasks.Ensuring that Service Level Agreements are kept within their limits working with incoming tickets requesting assistance with various tasks related to the Expedia environment. Show less
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Hostgator.com
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United States
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Technology, Information and Internet
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100 - 200 Employee
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Linux System Administrator – Phone Admin
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Feb 2011 - Aug 2011
Oversee customer accounts on Linux Shared, Virtual Dedicated & Dedicated server solutions via SSH(Secure Socket Shell) ensuring the servers primary functions and services remained operable.After 10 replies to an incident report, the issue would be escalated to myself to call the customer and solve any problem they had with their service, via telephone, in a prompt and effective manner.Specialized server configuration such as per v-host configurations for FastCGI, suPHP, and CGI, custom software installations/configuration, in depth troubleshooting of advanced problems, and many other specialized services.Reviewed the quality of service customers received and provided feed back to supervisors, managers, and the Quality Assurance team to ensure that opportunities for improvement were capitalized upon. Show less
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Linux Systems Administrator
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Jan 2011 - Feb 2011
Providing technical support for issues via help desk and telephone. Monitoring servers for stability and taking both proactive and reactive measures to correct and prevent issues.Providing fellow system administrators and support representatives with technical support and guidance. Assisting clients in transferring accounts to and from web servers. Installing, configuring, maintaining and advanced troubleshooting services across thousands of servers. Example services including but not limited to:NameD & Bind(DNS) PureFTP, VSFTP & ProFTPMySQL & MSSQL IssuesWeb servers (IIS 6.0/7.0 & Apache)Networking, XInetDPerformance TuningE-mail (Postfix, EXIM & Qmail)Scripting (HTML, PHP & ASP)Custom softwareControl panels (cPanel, WHM & Plesk) Software Installation(WordPress, Joomla & Like Software) Show less
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GoDaddy
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United States
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Technology, Information and Internet
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700 & Above Employee
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Advanced Hosting Support - Server Support Technician
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Oct 2009 - Mar 2011
Advanced troubleshooting of issues with Shared Hosting, Virtual Dedicated & Dedicated server accounts consisting of services Apache, MySQL, Exim, and many others.Assisted setting up new server accounts and educating customers via telephone about their products.Technical assistance via remote access methods such as Secure Socket Shell(SSH) or Remote Desktop Connection(RDC) on both Linux and Windows environments.Inbound ticket queue management responding to email support request inquiries, inbound calls from customers and internal representatives in a timely and efficient manner. Show less
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Quality Assurance - Production QA Engineer
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May 2009 - Oct 2009
Responsible for scrutinizing and scoring the quality of service of departments providing customer service to server account holders.Custom scripting of tools in PHP/Javascript/HTML for use throughout the company such as file repositories, code analysis, message boards, alerts and other tools to enable representatives to perform job functions more easily.
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Customer Care Center - Inbound Sales & Support
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Oct 2008 - May 2009
Inbound consultation of technical/sales related issues on products such as domains, web hosting, and email.Offering and up-selling products, or renewals based on client needs.Meeting sales quotas each week while ensuring customers were provided with any technical support they required.
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