Experience

AnchorBank

• Banking
• 100 - 200 Employee

• VP - Office Services / Records Management

  • Jul 2008 - Present

  Vice President, Office Services/Records Management, AnchorBank, Madison, WI July 2008 – Present• Responsible for overseeing several major operational areas for the bank: Purchasing, Courier & Mail Services, Printing Services, Business Equipment; Records Management & Research. Providing service to 58 branches and the corporate offices.• Manage negotiations and relationships with over 30 different vendors.• Administer an annual budget in excess of $3 million and manage a staff of 12.• Instituted savings initiatives, which exceeded $3.5 million annually (60%).• Instituted modernization initiatives to improve efficiency and workflow affecting the entire bank network.• Instilled a “service culture” to the departments which did not previously exist.• Received peer recognition as an Employee of the Year in 2010 and Employee of the Quarter in 2009. Show less

• AVP - Branch Manager II

  • May 1999 - Jul 2008

  Assistant Vice President, Branch Manager II, AnchorBank, Madison, WIMay 1999 – July 2008• Managed an $84 million retail bank branch, supervising a staff of 12.• Responsible for all branch operations and overseeing the sale of deposit and retail accounts, as well as investment, annuity and insurance products.• Achieved consistently strong increases in customer service ratings primarily due to improvements made in employee hiring, training and retention, and by developing a strong team-oriented work environment.• Established stronger customer relations, especially among our largest account holders, resulting in an 8% annual average increase in deposits.• Contributed as a member of two merger teams and mentored five managers.• Served on several committees and test groups to improve bank operations.• Submitted several approved suggestions for improving official bank policies and procedures receiving bank recognition for these efforts.• Generated positive publicity for the bank on several occasions for work with local organizations and causes. Served as bank spokesman for almost all of these promotional events.• Promoted to Branch Manager II in 2004 and Assistant Vice President in 2006.• Consistently ranked among the top managers each year. Show less



Half Price Books

• United States
• Retail
• 700 & Above Employee

• Store Manager II

  • Oct 1988 - May 1999

  Store Manager II, Half Price Books, Madison WI October 1988 - May 1999 • Managed a $1.25 million dollar a year retail outlet, supervising a staff of 15. • Responsible for all aspects of management, including purchasing, cash management, bookkeeping and records management, hiring, scheduling, staff training and evaluation, merchandising and creative decision-making. • Achieved an average 12.5% annual sales growth rate over eleven years. • Attained one of the highest customer service records in our 62-store chain. • Maintained one of the lowest employee turnover rates in the company. • Awarded “Best Used Bookstore” eight years running (1992-99) by the Isthmus Reader’s Poll. • Performed market research and designed layout for the East Madison location and participated in the installation of seven other store locations. • Served as company liaison for local government contacts; spokesman for many corporate promotional events. Show less



JJB Consulting

• United States
• Information Technology & Services
• 1 - 100 Employee

• Executive Assistant

  • Sep 1987 - Oct 1988

  Executive Assistant / Association Manager / Lobbyist for JJB Consulting, Dane WI September 1987 - October 1988 • Coordinated operations for four statewide trade and two user associations. • Conducted state-level lobbying as a registered lobbyist for five of these groups, and had several legislative initiatives passed into law. • Directed membership drives and member retention efforts. • Created, wrote and produced three monthly newsletters, which included solicitation of advertising and occasional advertising design/production. • Assisted with the administration of association budgets. • Handled association member contacts. • Maintained association databases. • Organized annual and monthly meetings. Show less