Experience

Lattice

• United States
• Software Development
• 400 - 500 Employee

• People Operations Specialist

  • Nov 2022 - Present

  • Build and execute processes supporting the employee lifecycle: cultivate, develop, and maintain strong partnerships with the business, candidates, and cross-functional team members• Provide support for ad-hoc and routine projects such as new system implementations, data audits, and reporting needs• Proactively identify team challenges, suggest, and propose improvement initiatives/plans that can be utilized by the broader people operations team members• Manage immigration cases, visa sponsorships, and leaves (e.g., parental leave, medical leave) by partnering with internal and external stakeholders• Maintain data integrity in various HR + payroll systems with a high level of accuracy and confidentiality to ensure compliance with global regulations• Execute onboarding and offboarding processes for all employees. Show less

• ERG Learning & Development Chair

  • Oct 2022 - Present

  - Create a safe space for underrepresented employees to network and brainstorm ways to make their organizations more inclusive.- Design and execute a compelling learning strategy for all members

• People Operations

  • Jan 2022 - Nov 2022

  • Responsible for providing front-line HR support for candidates and employees across all aspects of the user journey (ie Onboarding through exit)•Take ownership and use critical thinking to find the root cause of employee’s queries and solve them on first contact• Document and maintain process procedures for the People Operations team and self-service resources for our users• Maintain data integrity in various HR + payroll systems with a high level of accuracy and confidentiality to ensure compliance with global regulations• Compile and maintain electronic employee records and conduct file audits as needed (this includes background checks, new hire paperwork (I-9s), employee status changes, pay changes, job changes, and leaves of absence)• People compliance, including staying up to date on local laws and regulations Show less

• Sales Development Representative

  • Dec 2020 - Jan 2022

  Lattice is a people management platform that empowers leaders to build engaged, high-performing teams that inspire winning cultures. With Lattice, it’s easy to launch 360 performance review cycles and engagement surveys, keep track of OKR/goals, gather real-time feedback, and encourage manager 1-on-1 meetings.At Lattice, we're on a mission to make work more meaningful. If you want to make an impact and are excited about how people strategy can drive business strategy, we want you.Through my time as an SDR, I sourced $5.9M of pipeline and $1.3M of closed-won business.Winner 2022 RKO - most number of qualified meetings (384) Show less



Snap! Mobile

• United States
• Software Development
• 200 - 300 Employee

• Account Executive

  • Oct 2019 - Sep 2020

  ★ Completed 120% of quota each month in generating new sales ★ Raised over $500,000 in funding for schools in first 6 months ‣ Territory: San Francisco Unified School District and San Mateo-Foster School District ‣ Cultivated strong relationships with coaches and group leaders by learning about their unique challenges and providing solutions with Snap! Raise platform to help their programs succeed ‣ Served as an industry expert by educating decision-makers and building rapport with group leaders in my territory while partnering with (CSM) Customer Service Manager to maintain and strengthen existing and repeat business ‣ Contributed to and represented the Snap! Mobile brand - building web pages and creating/editing unique video content for teams and programs. ‣ Prospect, qualify, follow up and educate a high volume of cold leads into prospects ‣ Work with stakeholders to develop and refine workflows to enable critical business processes Show less



Legarza Sports and More

• United States
• Education
• 1 - 100 Employee

• Camp & League Coach "Basketball Operations"

  • Oct 2019 - Apr 2020

• Program Director “Basketball Operations”

  • May 2019 - Apr 2020

  ‣ Business Development & Planning - Cultivated new ideas to help the company and its partners continue to grow within the field of youth sports‣ Camp/League Director - Lead, inspired, organized and supported onsite staff, campers, and parents to ensure the success of camps and leagues ‣ Physical Education - Conducted and supervised classes to educate and motivate children in PE and nutrition‣ After School Sports/Athletic Director - Coached, facilitated, organized practice schedules, games, and coach staff‣ Liaise with the leadership team to make strategic decisions for operational activities and set ambitious goals Show less



LA Fitness

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Manager, Customer Success

  • Sep 2017 - May 2019

  ‣ Promoted to Customer Success Manager within 5 months with the company‣ Resolving corporate complaints with a 100% efficiency rating, in a complex, fast-paced and challenging environment‣ Always staying professional and patient when addressing negative customer feedback‣ Lead day-to-day operations and employee requests for the team across benefits, operations, etc‣ Problem solve and implement strategic programs to help my team scale

• Operations Manager

  • Apr 2017 - Apr 2019

  ‣ Interview, hire, and train all fitness and janitorial staff‣ Complete weekly schedule according to payroll policies‣ Effectively manage departmental expenses to stay within allocated budget‣ Establish relationships with local vendors to complete outsourced tasks‣ Strategic Time Management to collect most valuable “EFT clear up leads” from nation-wide daily drops ‣ Make cold calls to rectify billing issues ‣ Formulate annual renewal list for “Paid in Full” Memberships and make cold calls to sell members on early renewals ‣ Maintain a membership retention goal of 120%, exceeding company goal of 100%‣ Marketing LA Fitness Brand to corporations, creating corporate deals for more potential clients Show less



i9 Sports

• United States
• Spectator Sports
• 500 - 600 Employee

• Director Of Basketball Operations

  • Dec 2017 - Apr 2019

  ‣ Design program templates, catering to specifically to each age group (ages 5-13) ‣ Demonstrate plans and oversee volunteer coaches executing drills ‣ Motivate and inspire clients, while fostering a positive atmosphere ‣ Design program templates, catering to specifically to each age group (ages 5-13) ‣ Demonstrate plans and oversee volunteer coaches executing drills ‣ Motivate and inspire clients, while fostering a positive atmosphere



One On One Basketball Inc

• United States
• Design Services
• 1 - 100 Employee

• Senior Level Coach/Trainer

  • May 2015 - Nov 2017

  ‣ Conducted private lessons and coached teams—children ranging from ages 4-18 ‣ Engaged in conversations with parents/guardians pertaining to their child’s basketball and behavioral skill sets ‣ Planned and organized internal competitive league play ‣ Conducted private lessons and coached teams—children ranging from ages 4-18 ‣ Engaged in conversations with parents/guardians pertaining to their child’s basketball and behavioral skill sets ‣ Planned and organized internal competitive league play



"CB Cazorla"

• Cazorla, Spain

• Professional Basketball Player

  • Oct 2016 - Mar 2017

  ‣ Position: Forward ‣ Runner up in Championship Game ‣ Averaged 10 points, 5 rebounds per game ‣ Position: Forward ‣ Runner up in Championship Game ‣ Averaged 10 points, 5 rebounds per game



"Soles de Huajuapan"

• Mexico City Area, Mexico

• Professional Basketball Player

  • Aug 2015 - Feb 2016

  ‣ Position: Forward ‣ Tournament Champions ‣ Averaged 18 points, 12 rebounds per game ‣ Position: Forward ‣ Tournament Champions ‣ Averaged 18 points, 12 rebounds per game



Best Buy

• Retail
• 700 & Above Employee

• Magnolia Sales Specialist

  • Oct 2013 - Aug 2015

  ‣ Recognized by management as the store MVP for seven consecutive months ‣ Produced $1000 per hr. worth of revenue for 7 consecutive months ‣ Awarded Quarter Top Performer in Best Buy, Oct-Dec 2014 ‣ Supported the sales and operations of Magnolia Home Theater products (top shelf inventory) ‣ Greeted customers in a timely fashion, while quickly determining their needs ‣ Mastered operating systems and maintained knowledge of current sales and promotions ‣ Achieved Gold Level in BestBuy based knowledge ‣ Recommended merchandise to customers based on their needs and preferences ‣ Wrote sales slips and contracts Show less