Experience

Safeway Philtech Inc.

• Philippines
• IT Services and IT Consulting
• 1 - 100 Employee

• ServiceNow Developer & Administrator

  • Apr 2014 - Present



Housing & Development Board

• Government Administration
• 700 & Above Employee

• Software Engineer

  • Sep 2013 - Feb 2014

  Company Overview:The Housing & Development Board (HDB) is Singapore's public housing authority and a statutory board under the Ministry of National Development. HDB plans and develops public housing towns that provide Singaporeans with quality homes and living environments. In this effort, HDB engages in active research and development work to ensure that cost-effectiveness and quality standards are maintained and continually improved upon.Responsibilities:Application Development:- Handles 3 major JAVA systems for Legal Department – Information Security Group- Engage in IBM Portal Development and Maintenance.- Involved in Application development from Requirements analysis, Planning functional/technical design, Build phase and Testing phase.- Collaborated with Application Users for Functional and System testing.Technologies Used:Java Standard Edition (J2SE), Java Enterprise Edition (J2EE), JSP, Servlets, JavaScript, JSF,Portlets, Enterprise Beans, IBM Rational Application Developer, Session Management, Log4j, Websphere 7.0 Application Server, Serena Dimension, FileZilla, DB2 Database.



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Senior Software Engineer

  • May 2010 - Aug 2013

  Responsibilities:Application Maintenance:- Serves as client contact for communications or Help Desk issue escalation.- Receives and responds to incidents logged in the ITSM- Performs triage functions upon receipt of incidents from the client (i.e. assigns severity, performs initial investigation/resolution, performs ticket assignment, etc)- Manage open tickets, outstanding issues, priority calls, and incident resolutions.- Review all client communications. Backup Team Lead/Project Manager for all communication needs.- Keep relationship with 3rd party in Portuguese (speak in English for offshore site) - Keep relationship with all offshore Delivery Center in EnglishApplication Development:- Involved in Application development from Requirements analysis, Planning functional/technical design, Build phase, Testing phase (unit test, assembly test, and user acceptance test) and Deployment Phase.- Reports Budget Metrics to the Onshore and Management Team.- Ensure all deliverables in the SDLC journey are completed.- Team Metrics Coordinator responsible in validating and monitoring all Java Service Orders/Requests and make sure that all are aligned to the estimated budget and schedule.Technologies Used:Java J2EE/J2SE, JSP, Servlets, Java Enterprise Beans, Struts-MVC framework, Oracle 10G Application Server, Oracle 9i, MS SQL, Oracle JDeveloper, SQL Developer, HP Service Manager 7.11, ClearCase.