Experience

Sparc Systems Limited

• Malawi
• IT Services and IT Consulting
• 1 - 100 Employee

• Systems Engineer

  • Nov 2020 - Present



Twenty Seven

• Investment Management

• IT Support Technician

  • Nov 2018 - Feb 2019

  Providing in-house IT support for Safedata systems Zambia Offer daily operations and systems support to personnel Verify functionality of hardware and software components Troubleshoot hardware and software issues in person, remotely and via phone Assist employees with computer problems and answer their questions Conduct daily network backup operations Installation & configuration of a company’s computer hardware operating systems and applications. Maintenance and monitoring of computer networks and systems. Logging the queries of customers and employees. Analysis of call logs in order to discover any underlying issues or trends. Diagnosing and solving hardware or software faults. Testing and evaluating new technology. Performing electrical safety checks on the company’s computer equipment. Responding to call-outs in a timely fashion. Following instructions, either written or in diagram form, in order to set up a system or fix a fault. Show less



NetOne Zambia

• Zambia
• Information Technology & Services
• 1 - 100 Employee

• NOC Service Associate

  • Oct 2016 - May 2018

  - Data Center Monitoring and Management - Managing client's emails using Microsoft exchange and Cpanel - Monitor MPLS links between the data centre and clients - Carry out basic troubleshooting when links go down - LAN installations for existing and/or new clients - Carry out transfers of backup files from client's site and the data centre using NetApp Technology - Data Center Monitoring and Management - Managing client's emails using Microsoft exchange and Cpanel - Monitor MPLS links between the data centre and clients - Carry out basic troubleshooting when links go down - LAN installations for existing and/or new clients - Carry out transfers of backup files from client's site and the data centre using NetApp Technology