Experience

Spear Travel Group

• United States
• Hospitality
• 1 - 100 Employee

• Travel Advisor

  • Jan 2021 - Present



Langham Hospitality Group

• Hong Kong
• Hospitality
• 700 & Above Employee

• Group Sales Manager

  • Feb 2019 - Dec 2020



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Group Sales Manager, W Hotels - Northeast Region

  • Apr 2018 - Feb 2019

  •Field daily inquires for both catering and group bookings within the corporate segment •Actively solicit local corporate accounts to build and foster client relationships •Create and maintain partnerships with conference centers to increase lead volume and capture large room blocks for meeting space intensive programs •Strengthen and manage partnerships with third parties to further drive group revenue •Strategize with on-site hotel executive team in order to convert high yielding bookings that best suit each hotel •Proactively create and track new sales tools, templates and reports to improve overall team advancement Show less



W Hotels

• Hospitality
• 700 & Above Employee

• Group and Catering Sales Manager

  • Jun 2017 - Feb 2019

  •Fielded daily inquires for both catering and group bookings within the corporate segment •Surpassed 2017, fourth quarter, group room night revenue goal with 147% production •Exceeded 2017 group food and beverage revenue goal with 142% production •Enhanced and improved contract turnover process to create fluid communication with hotel operations and ensure consistent quality standards are met •Mentor to group sales coordinator, with focus on training, development and performance evaluations Show less



The Ritz-Carlton Hotel Company, L.L.C.

• United States
• Hospitality
• 700 & Above Employee

• Group Sales Coordinator

  • Jul 2015 - Jun 2017

  • Strategic partner to the Director of Sales and Senior Group Sales Manager. • Qualify all initial group inquiries, serving as the first point of contact for clients. • Facilitate hotel site tours with prospective clients with and without Sales Managers. • Create customized sales proposals, cost estimates, and contracts for various sized group programs. • Directly assisted in contracting over $5M in Room Night Revenue and over $2M in Food and Beverage Revenue in 2016. • Maintain the departmental purchasing card, manager’s expense reports, and $1M in accounts receivables/payables for the sales department • Energetically participated in the 2016 hotel innovation team projects and lead the implementation of the final initiative. • Passionately contributed to the hotel exceeding Meeting Planner Full Engagement Gallup goal of 64.4% with a score of 70.5%. • Active Mentee to Senior Group Sales Manager within The Ritz-Carlton New York, Battery Park Mentor program. Show less



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• 8th Floor Restaurant Manager

  • Mar 2013 - Jul 2015

  •Implemented and maintained departmental promotional sales initiatives •Lead, planned and executed contracted group events within all 8th Floor outlets •Contributed strongly to a departmental increase of over $800k in revenues in 2013 •Responsible for the weekly collection and calculation of departmental business forecasts, contributing to a 4% increase in sales per man hour from 2013-2014 •Conducted weekly educational wine trainings with service staff to expand wine knowledge while increasing beverage sales and check averages Show less



Conrad Hotels & Resorts

• Hospitality
• 700 & Above Employee

• Banquet Server/Part Time

  • May 2012 - May 2014



Empire Hotel NYC

• United States
• Hospitality
• 1 - 100 Employee

• Food and Beverage Manager – Pool Bar, Lobby Lounge, In-Room Dining and Banquets/Seasonal Role

  • May 2012 - Sep 2012

  •Managed a team of 15 unionized employees daily. •Trained and mentored staff while ensuring operational standards were upheld. •Ordered and inventoried food and beverage for the Pool Bar and Lobby Lounge. •Attended daily executive team operational meetings. •Created and managed staff schedule and payroll weekly. •Established and maintained client relationships with vendors and sales representatives. •Acted as the manager on duty for the hotel daily. •Represented the hotel as the food and beverage liaison for China Grill Management Company. •Scheduled and executed promotional events for wine and liquor sales representatives. •Oversaw banquet events as the main food and beverage departmental contact. Show less



The Ritz-Carlton Hotel Company, L.L.C.

• United States
• Hospitality
• 700 & Above Employee

• Bartender, Trainer and Server

  • Jul 2010 - Oct 2011

  •Ordered bar and restaurant supplies for entire department.•Promoted teamwork and maintained a positive work environment.•Created and implemented departmental standards of procedures.•Reduced cost in restaurant by 5% by organizing monthly inventory.

• Front Office Agent and Concierge

  • Aug 2009 - Jul 2010

  •Acknowledged and serviced repeat VIP guests, including celebrities and the Royal Family, by implementing recognition initiatives, and providing exemplary personal concierge services.•Organized, planned and executed new incentive programs and monthly team building activities to promote morale within the team.•Advocate for assisting guests with unique needs, requests, and special occasion arrangements.