Bryan Rivera

Technical Support Specialist at World Host Group
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Contact Information
us****@****om
(386) 825-5501
Location
Peru, PE

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Credentials

  • Cyber Defense Learning Path
    TryHackMe
    Mar, 2023
    - Nov, 2024
  • Introduction to Cyber Security Learming Path
    TryHackMe
    Mar, 2023
    - Nov, 2024
  • Pre Security Learning Path
    TryHackMe
    Mar, 2023
    - Nov, 2024
  • Web Fundamentals Learning Path
    TryHackMe
    Mar, 2023
    - Nov, 2024
  • Administracion y Operaciones de Centros de Computo
    Instituto Latino de Desarrollo Gerencial
    Jul, 2022
    - Nov, 2024
  • PROGRAMACION CON JAVASCRIPT
    Fundación Telefónica
    Nov, 2020
    - Nov, 2024
  • SQL SERVER 2016 - ADMINISTRACION
    Universidad Nacional de Ingeniería
    May, 2022
    - Nov, 2024
  • SQL SERVER 2016 - IMPLEMENTACIÓN
    Universidad Nacional de Ingeniería
    Apr, 2021
    - Nov, 2024
  • MODELAMIENTO DE DATOS
    Universidad Nacional de Ingeniería
    Mar, 2022
    - Nov, 2024
  • WHM Administration Certification Exam (CWA)
    cPanel
    Feb, 2023
    - Nov, 2024
  • cPanel & WHM Sales Professional Exam (CPSP)
    cPanel
    Mar, 2023
    - Nov, 2024
  • cPanel & WHM System Administrator I Certification Exam (CWSA-1)
    cPanel
    Feb, 2023
    - Nov, 2024
  • cPanel Professional Certification (CPP)
    cPanel
    Oct, 2020
    - Nov, 2024

Experience

  • World Host Group
    • United Kingdom
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Technical Support Specialist
      • Mar 2023 - Present

      • Provide technical support to customers through channels such as live chat, support tickets and email. • Offer effective solutions to customer problems, whether related to their websites or other issues, through channels such as live chat or support tickets. • Provide useful guidance through our knowledge base and respond effectively to customer emails. • Evaluate the potential of the system by assessing the compatibility of new programmes with existing systems. • Ensure the achievement of the IT system's objectives by collecting relevant data, identifying and evaluating options, and proposing a strategy for action. Show less

  • Stablepoint
    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Support Specialist
      • Mar 2023 - Present

      • Providing technical support to customers via live chat, tickets or emails. • Providing useful guides through the knowledge base and answering emails. • Troubleshoot customer issues, with websites or any other issues via live chat or ticket. • Evaluating system potential by assessing the compatibility of new programs with existing programs • Achieving computer stem objectives through collecting relevant data, identifying and evaluating options, and suggesting a course of action. • Providing technical support to customers via live chat, tickets or emails. • Providing useful guides through the knowledge base and answering emails. • Troubleshoot customer issues, with websites or any other issues via live chat or ticket. • Evaluating system potential by assessing the compatibility of new programs with existing programs • Achieving computer stem objectives through collecting relevant data, identifying and evaluating options, and suggesting a course of action.

  • Verpex Hosting
    • United Kingdom
    • Software Development
    • 1 - 100 Employee
    • Technical Support Specialist
      • Mar 2023 - Present

      • Providing technical support to customers via live chat, tickets or emails. • Providing useful guides through the knowledge base and answering emails. • Troubleshoot customer issues, with websites or any other issues via live chat or ticket. • Evaluating system potential by assessing the compatibility of new programs with existing programs • Achieving computer stem objectives through collecting relevant data, identifying and evaluating options, and suggesting a course of action. • Providing technical support to customers via live chat, tickets or emails. • Providing useful guides through the knowledge base and answering emails. • Troubleshoot customer issues, with websites or any other issues via live chat or ticket. • Evaluating system potential by assessing the compatibility of new programs with existing programs • Achieving computer stem objectives through collecting relevant data, identifying and evaluating options, and suggesting a course of action.

  • Oficina Nacional de Procesos Electorales (ONPE)
    • Peru
    • Government Administration
    • 700 & Above Employee
    • Supervisor de Distribucion de Material Electoral
      • May 2022 - Dec 2022

  • Oficina Nacional de Procesos Electorales (ONPE)
    • Peru
    • Government Administration
    • 700 & Above Employee
    • auxiliar computo
      • Nov 2019 - Mar 2020

  • Consultoria JR&BEP S.A.C
    • Lima, Perú
    • Senior Business System Analyst
      • Dec 2012 - Dec 2015

Education

  • Universidad Católica Los Angeles de Chimbote
    Ingeniero de Sistema, Soporte

Community

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