Technical Implementation Manager

• Aug 2023 - Present

Solutions Engineer

• Nov 2022 - Aug 2023

Technical Implementation Specialist

• Jan 2022 - Jan 2023

- Post-technical implementation NPS of 86 across 11 implementations (team average of 55).- Manage 10-14 technical implementations at a given time for customers across a variety ofindustries and product editions, leveraging knowledge of the ChurnZero platform and its native integrations, the ChurnZero JavaScript and HTTP API, and SQL to provide recommendations to client teams.- Consult clients with complex data architectures on configuring data streams from a range of sources, coordinating between client customer success, engineering, product, RevOps, and executive teams to configure data integrations.- Lead internal task forces to improve processes such as training and technical documentation. Show less

Implementation Consultant

• Oct 2020 - Sep 2021

- Managed implementation of electronic medical record software across 7 different hospitals in a project with an overall budget of $20.1 million. - Specialized in OpTime/Anesthesia (Epic’s surgical and anesthetic applications, respectively), biomedical device integration, and hospital materials management. - Coordinated across clinical, operational, and project stakeholders to design system-wide clinical workflows, optimize charging, and maximize resource availability. - Led team of 8 analysts to evaluate customer needs and trained team members to build custom solutions in the software. - Leveraged technical knowledge and project experience to improve internal process tools. - Provided on the floor training and support for surgeons, anesthesiologists, and hospital staff in live operating room and general perioperative settings. Show less

Undergraduate Research Assistant

• May 2018 - May 2020

- Undergraduate research assistant for Brandy Martinez and Cindy Bergeman, Ph.D. in a lab investigating the physiology of human emotion and stress. - Ran human participants through studies investigating the role of religious coping mechanisms in stress de-escalation. - Collected and analyzed psychosocial data (collected with BIOPAC), participated in regular literature discussions, and performed various secretarial duties for lab. - Undergraduate research assistant for Brandy Martinez and Cindy Bergeman, Ph.D. in a lab investigating the physiology of human emotion and stress. - Ran human participants through studies investigating the role of religious coping mechanisms in stress de-escalation. - Collected and analyzed psychosocial data (collected with BIOPAC), participated in regular literature discussions, and performed various secretarial duties for lab.

Senior Event Assistant

• Sep 2017 - May 2020

- Led a team of 8 workers to coordinate setup, supervision, and breakdown of events. - Ensured success of event coordination across 7 different on campus venues. - Led a team of 8 workers to coordinate setup, supervision, and breakdown of events. - Ensured success of event coordination across 7 different on campus venues.

Research Consultant

• May 2019 - Mar 2020

- Analyzed clinical summaries and scientific literature to track symptom severity and disease prognosis in rare and neglected disorders. - Presented findings at RARE Disease Patient Advocacy Summit in San Diego. - Organized a “Know the Glow” awareness campaign in coordination with the University of Notre Dame and 3 academic institutions in Jerusalem in team of 4. - Analyzed clinical summaries and scientific literature to track symptom severity and disease prognosis in rare and neglected disorders. - Presented findings at RARE Disease Patient Advocacy Summit in San Diego. - Organized a “Know the Glow” awareness campaign in coordination with the University of Notre Dame and 3 academic institutions in Jerusalem in team of 4.

Student Intern

• Sep 2018 - Dec 2018

- Taught math and physical education to an international (representing 25+ countries) secondary school in London. - Collaborated with full-time instructors to lead classes during school hours and provided extra individualized help to struggling students after school. - Taught math and physical education to an international (representing 25+ countries) secondary school in London. - Collaborated with full-time instructors to lead classes during school hours and provided extra individualized help to struggling students after school.

Building Manager

• May 2018 - Sep 2018

Research Assistant

• Jan 2018 - May 2018

Teaching Intern

• May 2017 - Aug 2017