Experience

BNB Monthly - Short-Term Rental Management Company | Revenue & SEO Optimization

• Real Estate
• 1 - 100 Employee

• Property Management Specialist

  • Aug 2023 - Present



24-7 Intouch

• Canada
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Team Leader

  • Jan 2021 - May 2023

  Provide knowledgeable and effective service to hosts and guests regarding a variety of topics, including but not limited to: platform use, booking cancellations, listing creation, tax requirements for businesses, booking status, payout procedures, and transaction fees.

• Senior Subject Matter Expert

  • Sep 2021 - Jan 2022

  Consulting across business operations (from community education, reservation cancellations due to extenuating circumstances, rebooking) providing mentorship, and contributing specialized knowledge to agents. listing approval, fraud detection)

• Resolution Specialist

  • Feb 2020 - Sep 2021

  Provide knowledgeable and efficient service to both hosts and guests regarding issues that include, but are not limited to, the following: Platform utilization, Booking cancellations, Setting up listings, Business registration requirements including Taxes, Booking status, Payout how it works/ Timeline, Transaction fees.



HP

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Technical Support Specialist

  • Mar 2019 - Jan 2020

  Identifies, investigates, and resolves users problems with computer software and hardware. Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns. Identifies, investigates, and resolves users problems with computer software and hardware. Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Subject Matter Expert

  • Jun 2018 - Jan 2019

  Provided knowledge, resources and information to support agents, Address customers concerns accurately and timely, Assist advisors with material request and account updates, Ensuring accuracy of the content, Coaching and training agents on improving Customer Interaction and offering advisors guidance. Show a comprehensive knowledge of products and services and their competitive advantages through continues self-improvement and following quality standards. Provided knowledge, resources and information to support agents, Address customers concerns accurately and timely, Assist advisors with material request and account updates, Ensuring accuracy of the content, Coaching and training agents on improving Customer Interaction and offering advisors guidance. Show a comprehensive knowledge of products and services and their competitive advantages through continues self-improvement and following quality standards.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Nov 2017 - Feb 2018

  works with clients who have complaints, orders, or require information about products/services purchased from the organization. Also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process. works with clients who have complaints, orders, or require information about products/services purchased from the organization. Also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.