Customer Success Manager

• Nov 2023 - Present

Foundation Member

• Dec 2020 - Present

Solution Consultant

• Jan 2022 - Nov 2023

Unit4 is in the Business for People, empowering people in service organizations with Enterprise and Business software solutions, taking a new approach to delivering Cloud solutions that work for people. As a Solution Consultant in APAC, I am focused on understanding customer's challenges and providing solutions that will address their needs with our Unit4's Prosoft HRMS solution. I work with our sales team to speak with customers from HR & IT, to provide demos on the platform, centering around… Show more Unit4 is in the Business for People, empowering people in service organizations with Enterprise and Business software solutions, taking a new approach to delivering Cloud solutions that work for people. As a Solution Consultant in APAC, I am focused on understanding customer's challenges and providing solutions that will address their needs with our Unit4's Prosoft HRMS solution. I work with our sales team to speak with customers from HR & IT, to provide demos on the platform, centering around the customer's needs. Prosoft is a powerful end-to-end HRMS solution that takes care of your People needs from the point of Recruitment to Talent Management. Show less Unit4 is in the Business for People, empowering people in service organizations with Enterprise and Business software solutions, taking a new approach to delivering Cloud solutions that work for people. As a Solution Consultant in APAC, I am focused on understanding customer's challenges and providing solutions that will address their needs with our Unit4's Prosoft HRMS solution. I work with our sales team to speak with customers from HR & IT, to provide demos on the platform, centering around… Show more Unit4 is in the Business for People, empowering people in service organizations with Enterprise and Business software solutions, taking a new approach to delivering Cloud solutions that work for people. As a Solution Consultant in APAC, I am focused on understanding customer's challenges and providing solutions that will address their needs with our Unit4's Prosoft HRMS solution. I work with our sales team to speak with customers from HR & IT, to provide demos on the platform, centering around the customer's needs. Prosoft is a powerful end-to-end HRMS solution that takes care of your People needs from the point of Recruitment to Talent Management. Show less

Regional Solution Specialist for Digital Supply Chain (DSC)

• Oct 2020 - Dec 2021

SoftwareONE's Digital Supply Chain (DSC) service takes license reselling to another level by providing customers with visibility and transparency on software procurement and license agreements through SoftwareONE's proprietary platform, PyraCloud. Higher transparency leads to better cost management and efficiencies, overall lowering operational costs for the business through streamlined procurement processes. Our customers can leverage on PyraCloud for a catalog of software licenses that they… Show more SoftwareONE's Digital Supply Chain (DSC) service takes license reselling to another level by providing customers with visibility and transparency on software procurement and license agreements through SoftwareONE's proprietary platform, PyraCloud. Higher transparency leads to better cost management and efficiencies, overall lowering operational costs for the business through streamlined procurement processes. Our customers can leverage on PyraCloud for a catalog of software licenses that they can procure quickly and deploy to their organisation to meet end user needs and demand with increased speed.

Service Success Management Lead (APAC)

• Oct 2020 - Dec 2021

Service Success Management (SSM) is a cross-functional unit within Services Operations focusing on enhancing our customers’ service experience with SoftwareONE. Service Success Managers act as the main contact for our service customers, lead the relationship as a trusted advisor to ensure we provide consistent business outcomes and accelerate the adoption of our services.

Platform Engagement Lead (APAC)

• Dec 2020 - Oct 2021

PyraCloud is a spend management platform that gives organisations the ability to transact software licenses and cloud subscriptions, manage license agreements and contracts, stay on top of renewals and view their entire on-premises and cloud software estate, while leveraging a combined view of their technology platforms and commercial agreements to make informed business decisions. PyraCloud provides transparency, insights and tools that key stakeholders need to successfully view and manage… Show more PyraCloud is a spend management platform that gives organisations the ability to transact software licenses and cloud subscriptions, manage license agreements and contracts, stay on top of renewals and view their entire on-premises and cloud software estate, while leveraging a combined view of their technology platforms and commercial agreements to make informed business decisions. PyraCloud provides transparency, insights and tools that key stakeholders need to successfully view and manage software and cloud spend throughout their organisation.

Solution Specialist

• Jul 2014 - Oct 2020

SoftwareONE is a global tools & services company. We specialize in helping organizations reduce the cost & complexity of managing their software environment. We do this by connecting the people who procure the software to the people who manage the software and those who deploy the software. SoftwareONE's SAM program eliminates the guesswork normally associated with the software licensing process. Instead, you make fact-based purchasing and asset management decisions that are backed by… Show more SoftwareONE is a global tools & services company. We specialize in helping organizations reduce the cost & complexity of managing their software environment. We do this by connecting the people who procure the software to the people who manage the software and those who deploy the software. SoftwareONE's SAM program eliminates the guesswork normally associated with the software licensing process. Instead, you make fact-based purchasing and asset management decisions that are backed by detailed information on deployed software and software application usage within your environment. We can help you to: REDUCE LIABILITY • Ensure only properly licensed software exists on your network • Prevent unauthorized software installations REDUCE UNEXPECTED COSTS • See the number of software licenses you own for each product and publisher • See which users are accessing what software applications • Control software deployment and usage to reduce total cost of ownership • Achieve business excellence through software standardization INCREASE FINANCIAL AND OPERATIONAL EFFICIENCIES • Use fact-based data to properly position budget expenditures • Seamlessly integrate with, or improve, existing software procurement and deployment processes • Plan projects more accurately • Keep your internal IT staff focused on other business-critical activities

License Compliance Manager

• Feb 2012 - Jun 2014

Drive licensing compliance awareness and SAM practice to customers. Work with Microsoft partners to build and run SAM practice and engagements across all segments of the business, SMBs, Corporate Accounts and Enterprise Accounts. Partnered with Business Software Alliance (BSA) and audit firms along with local enforcement agencies to drive license compliance awareness and Anti-Piracy messaging in local media. Drive licensing compliance awareness and SAM practice to customers. Work with Microsoft partners to build and run SAM practice and engagements across all segments of the business, SMBs, Corporate Accounts and Enterprise Accounts. Partnered with Business Software Alliance (BSA) and audit firms along with local enforcement agencies to drive license compliance awareness and Anti-Piracy messaging in local media.

Account Manager

• Jan 2010 - Feb 2012

Business Development focussed on Public Sector customers. Participated and won tenders forsupply of hardware and software to Ministry of Education (MOE) schools, Agency for Science, Technology and Research (A*Star) and Healthcare (SingHealth, National Healthcare Group, IHIS, Jurong Health Services etc.) Business Development focussed on Public Sector customers. Participated and won tenders forsupply of hardware and software to Ministry of Education (MOE) schools, Agency for Science, Technology and Research (A*Star) and Healthcare (SingHealth, National Healthcare Group, IHIS, Jurong Health Services etc.)

Account Executive

• Feb 2008 - Sep 2009

Responsible for Business Development in white space and developing new customers. Built partnership with hardware and storage vendors to provide end-to-end IT solutions to customers. Responsible for Business Development in white space and developing new customers. Built partnership with hardware and storage vendors to provide end-to-end IT solutions to customers.

Sales Executive

• Jul 2006 - Feb 2008

Drive sales by daily call down on existing banking customers to upsell insurance coverage underwritten by United Overseas Insurance (UOI). Drive sales by daily call down on existing banking customers to upsell insurance coverage underwritten by United Overseas Insurance (UOI).