Senior Site Reliability Engineer

• Dec 2022 - Present

Site Reliability Engineer

• Sep 2015 - Nov 2022

Main duties include participating in 24/7 on-call rotations which required troubleshooting and supporting multiple high profile mobile applications and the underlying data center and cloud infrastructure. Led the team in the planning, building and migration of the companies mobile application infrastructure from KVM virtualization to Openstack and from Openstack into AWS over a 3 year long project. This included upgrading the Linux OS and applications on hundreds of servers to the latest versions. Managing and deploying docker applications. Building new software deploys from scratch. Writing and refining infrastructure as code with Terraform, Ansible, Packer, Jenkins, Jfrog Artifactory, Heat, GIT and other technologies to provision resources in AWS including VPCs, Subnets, ACLs, EC2, S3 buckets, ELBs, RDS, R53 entries, listeners, security and target groups, Day to day tasks include Linux system administration, writing automation scripts, training NOC (Network Operations Center) staff on new processes and procedures, performing weekly software releases to application servers running on EC2 instances as well as updating micro services running in Kubernetes with spinnaker pipelines. Building and refining monitoring and alerting with Cloudwatch, Datadog, Loggly, Icinga, Nagios, Grafana, Elasticsearch, and Kibana, Experience working with 3rd party CDN providers like Akamai, Twilio and Sendgrid. During downtime, Initiated substantial cost savings by auditing cloud resources across dozens of AWS accounts to identify unused / unneeded resources that could be reclaimed. Show less

Data Center Support Engineer

• Oct 2005 - May 2014

Day to day activities included performing remote hands for many fortune 500 companies. Turning up of new circuits and services. Pulling and terminating multi strand fiber and copper bundles under the raised floor. Installing fiber / copper cross connects to customer cages and node rooms. Troubleshooting network, server, router and switch connectivity. Rack, Stack, cable, configure and upgraded server hardware, and networking devices to meet customer deployment deadlines. Routinely performed hardware replacements and troubleshooting of backbone switches and connectivity to network devices and servers Completed a missive project to migrate all data center customers from Legacy Cisco switches to Junipers This entailed prepping, running and testing thousands of CAT5e and fiber cross connects from node room patch panels to new equipment, then cutting over the customers traffic during multiple maintenance windows. Show less

IT Help Desk Admin

• 2001 - 2003

• Responsible for manning help desk phone for 120 company wide employees. * Resolve PC, tel-co and printer issues desk side for local staff. • Trouble shoot network and device outages in high availability environment • Set up, configure and repair laptops, desktops, servers and printers. • Maintain Active Directory, Exchange accounts and Group Policy Controls. * Manage hardware firewall and policies • Took initiative to sell excess and returned network equipment on eBay to increase company profits. Show less