Bryan K.
Analytics and Experience Manager at CONNECT, powered by American Family Insurance- Claim this Profile
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Topline Score
Bio
Credentials
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Professional Scrum Product Owner™ I (PSPO I)
Scrum.orgFeb, 2023- Nov, 2024
Experience
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CONNECT, powered by American Family Insurance
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United States
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Insurance
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300 - 400 Employee
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Analytics and Experience Manager
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Jun 2023 - Present
I exhibit my extraordinary expertise in leading a team of project managers, program managers, and a product owenr to execute strategic initiatives, ensuring alignment with company goals. Accountable for project planning, resource allocation, risk management, budget adherence, and successful project closure. I efficiently manage cross-functional business teams using Agile/Scrum and Lean Principles to enhance sales and service programs. I oversee team activities, including problem-solving, metric… Show more I exhibit my extraordinary expertise in leading a team of project managers, program managers, and a product owenr to execute strategic initiatives, ensuring alignment with company goals. Accountable for project planning, resource allocation, risk management, budget adherence, and successful project closure. I efficiently manage cross-functional business teams using Agile/Scrum and Lean Principles to enhance sales and service programs. I oversee team activities, including problem-solving, metric reporting, and comprehensive project documentation. Key Achievements: • Improved business project management by establishing and leading a new team, implementing standardized project execution processes and introducing agile methodology. • Launched several projects to increase profitability and reduce operating expenses.
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Program Team Manager - Continuous Improvement
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Jan 2021 - Jun 2023
During this job role, I spearheaded Sales and Service process improvement programs, devising financial-based strategies to enhance customer satisfaction and boost revenue. I managed a team of business program coordinators to support program objectives effectively. Key Achievements: • Played an integral role in identifying, implementing, and operationalizing improvements aligned with strategic goals by planning and executing a process improvement program. • Grew revenue, reduced… Show more During this job role, I spearheaded Sales and Service process improvement programs, devising financial-based strategies to enhance customer satisfaction and boost revenue. I managed a team of business program coordinators to support program objectives effectively. Key Achievements: • Played an integral role in identifying, implementing, and operationalizing improvements aligned with strategic goals by planning and executing a process improvement program. • Grew revenue, reduced expenses, and added customer value across service and sales operations by aligning the program work with enterprise strategic goals.
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Project Manager - Continuous Improvement
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Jan 2018 - Jan 2021
During this job role, I created experimentation plans, KPIs, and reporting systems to assess and enhance process performance, utilizing scorecards for monitoring. I successfully trained 1000+ employees in Lean Principles, fostering a culture of data-driven, root-cause problem-solving. Key Achievements: • Implemented Lean Principles training and conducted strategic reviews to eliminate waste, enhance customer value, and optimize operations.
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Auto Claims Manager
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Jan 2010 - Jan 2018
I efficiently managed a team of claims adjusters to investigate, negotiate, and settle intricate auto and medical claims. I oversaw end-to-end processing of auto insurance claims, which involved assessing claim documents, policy coverage, and claim validity. I assessed damages and losses related to auto accidents. Key Achievements: • Recognized by the team members as the most effective leader while supervising the top-performing team.
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Casualty Claims Adjuster
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Jan 2008 - Jan 2010
I resolved intricate third-party medical claims through investigation, negotiation, and settlement. Delivered impeccable assistance to Claims Supervisors and contributed to efficient customer issue resolution. Key Achievements: • Resolved complex claims within a short time-frame and reduced claims expenses through effective negotiations.
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Claims Technical Specialist
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Jan 2006 - Jan 2008
Resolved customer complaints, trained, supported leaders
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Sr. Claims Adjuster
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Aug 2004 - Jan 2006
Claims adjuster for automobile accidents that involve comparable negligence and negotiations.
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United States Air Force
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United States
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Defense and Space Manufacturing
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700 & Above Employee
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AIRCRAFT FUEL SYSTEMS
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Sep 2001 - Jan 2010
I think of my leadership experiences in the Air Force where orders are expected to be followed...I learned quickly that people don't care what you have to say until they know you care about them, even if it is an order. It's all about looking out for people, building relationships, skill development and driving results. Do this right and great results will follow. I think of my leadership experiences in the Air Force where orders are expected to be followed...I learned quickly that people don't care what you have to say until they know you care about them, even if it is an order. It's all about looking out for people, building relationships, skill development and driving results. Do this right and great results will follow.
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Education
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1999 - 2004
UW- Oshkosh
Bachelor of Science (BS), Criminal Justice/Law Enforcement Administration -
2020 - 2021
Purdue University
Certificate in Lean Principals, Lean - Business Process Improvement
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