Bryan Flores
Customer Service Representative at LIONEL HENDERSON & CO. , INC.- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
College Park, Maryland, United States, US
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Experience
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Customer Service Representative
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Sendwave (International Remittance)
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United States
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Financial Services
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100 - 200 Employee
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Senior Customer Service Representative
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Jun 2019 - May 2023
Assisting representatives with internal company knowledge, as well as training a team of over 30 representatives in both English and Spanish on company procedures and soft skills. Analyzing and interpreting data for both representative performance and process improvement. Risk factors and trends of fraud (reducing the amount of money lost from the company by $5000 a month. Triaging and identifying issues and concerns by solving the callers issue with the first call into support. Representative statistics and analysis Show less
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