Experience

TriStar CAD & PLM Solutions

• United States
• Business Consulting and Services
• 200 - 300 Employee

• VP of Customer Success

  • Sep 2014 - Present

  • Management of all service and customer satisfaction activities• Oversight of all major service engagements to ensure customer satisfaction and achievement of agreed upon goals / metrics• Standardization and optimization of both pre-sales and post-sales resources to implement PTC / Tristar products• Aid in development and manage process for identifying, prototyping and formally releasing co-developed apps for Windchill and Automation tools• Management of all Automation Tool activities including Windchill integration, sales process, customer facing roadmaps / presentations and sales training / methodologies• Aid in marketing information and strategy development for future initiatives

• N.A. Business Development Director

  • Jun 2008 - Present

  Founded in 1988, TriStar has been a leader and innovator in the Engineering and Manufacturing fields since its inception. TriStar prides itself on being Data Management Experts. PLM is a combination of Data Management, Automation and Collaboration. Because of TriStar’s success in implementing and integrating Product Lifecycle Management as a process all of the major developers of PLM software partner with TriStar to implement, integrate and customize their various software solutions. In 2001 TriStar partnered with Parametric Technology Corporation to sell and integrate their Windchill Product line. By 2005 TriStar was the largest integrator of Windchill in the world in the Small and Medium size Business space.Responsibilities:• Run Business Development team for North America• Execute Product Development Process Assessments and results presentation delivery for large, strategic opportunities• Standardization of execution techniques / results delivery and communication to TriStar enterprise• Development of customized implementation strategies and project plans based on customer requirements and challenges

• East Coast Regional Sales Director

  • Apr 2007 - Jun 2009

• Account Executive

  • Mar 2004 - Apr 2007