Midwest Market Manager

• Jul 2021 - Present

Midwest Market Manager for ACE Cider

• Jul 2021 - Present

Onboarding and Implementation Specialist

• Mar 2020 - Jul 2021

-Provide exceptional customer service. -Work collaboratively with restaurant owners and internal teams to expedite the onboarding process. -Utilize problem solving skills to anticipate objections and provide solutions -Build and maintain the client relationship during onboarding -Audit accounts to confirm requirements are met to sign up for service. -Participate in Shadow Days, training new hires on the onboarding process -Provide exceptional customer service. -Work collaboratively with restaurant owners and internal teams to expedite the onboarding process. -Utilize problem solving skills to anticipate objections and provide solutions -Build and maintain the client relationship during onboarding -Audit accounts to confirm requirements are met to sign up for service. -Participate in Shadow Days, training new hires on the onboarding process

Sales Representative

• Sep 2011 - Mar 2020

-Demonstrated growth and development of assigned markets resulting in 4 promotions to larger, more profitable routes -Identified new business opportunities and increased buying accounts by 20% to 167 accounts and increased sales by 27% -Maintained a healthy and profitable route, averaging 63,000 cases and $1.5 million in sales dollars, consistently producing positive sales trends in a highly competitive market -Met with decision-makers to analyze their needs and to identify areas for Glunz to provide value added service by providing marketing materials, suggesting new products, developing events and educating the consumer -Maintained and built positive relationships with buyers and brewery reps to ensure continued sales and growth -Successfully built and maximized distribution of brands, winning 3 major sales incentives in 2016, 2018 and 2019, awarded trips to Austria and England -Reviewed and analyzed reports to develop targets and goals -Maintained high level of organization to ensure goals were met and follow ups were fulfilled -Proficient in Microsoft office, VIP and IDIG Show less

Community Service Officer

• Apr 2011 - Oct 2013

-Interacted with the public to educate and enforce rules and laws -Actively patrolled and protected North Point Marina (largest marina on the Great Lakes) -Assessed situations to determine appropriate actions in the field -Provided exceptional customer service by immediately responding to inquiries and calls for service -Interacted with the public to educate and enforce rules and laws -Actively patrolled and protected North Point Marina (largest marina on the Great Lakes) -Assessed situations to determine appropriate actions in the field -Provided exceptional customer service by immediately responding to inquiries and calls for service

Sales Associate

• Nov 2008 - Mar 2011

-Engaged customers to identify their needs and interests and suggest new items -Made decisions to maximize product placement on the sales floor, thus driving sales -Followed plan-o-grams to set store standards and maintain high level of merchandising -Engaged customers to identify their needs and interests and suggest new items -Made decisions to maximize product placement on the sales floor, thus driving sales -Followed plan-o-grams to set store standards and maintain high level of merchandising

Lead Front Desk Associate

• Jun 2008 - Sep 2008

-Efficiently managed multiple guest requests and concerns while hotel was at full capacity -Provided exceptional customer service by resolving issues and providing suggestions -Responsible for handling front office reception and administration duties -Efficiently managed multiple guest requests and concerns while hotel was at full capacity -Provided exceptional customer service by resolving issues and providing suggestions -Responsible for handling front office reception and administration duties

Crisis Specialist

• Sep 2006 - May 2008

-Managed high risk situations by assessing individuals with mental health emergencies -Worked with families to provided crisis intervention services to those in need -Completed numerous reports in detail to support decisions made in the field -Established and maintained relationships with a wide range of professionals such as doctors, police, DCFS and therapists -Managed high risk situations by assessing individuals with mental health emergencies -Worked with families to provided crisis intervention services to those in need -Completed numerous reports in detail to support decisions made in the field -Established and maintained relationships with a wide range of professionals such as doctors, police, DCFS and therapists

Department Lead

• Oct 2000 - Sep 2006

-Provided exceptional customer service -Supervised and trained new staff -Worked directly with store management to create and implement seasonal store plans -Provided exceptional customer service -Supervised and trained new staff -Worked directly with store management to create and implement seasonal store plans