Experience

Novotel Phuket Resort
• Thailand
• Hospitality
• 1 - 100 Employee
• General Manager

  • Jan 2023 - Present


Pullman Bali Legian Beach

• Acting General Manager

  • May 2021 - Jan 2023

• Hotel Manager

  • Apr 2021 - Jan 2023

• Executive Assistant Manager

  • Sep 2019 - Mar 2021



Novotel Bali Nusa Dua

• Indonesia
• Hospitality
• 1 - 100 Employee

• Operations Manager

  • Jul 2018 - Sep 2019

  Operations Manager – Assist General Manager to run the property and be in charge in absence of GM. Focusing on strategy of the hotel to reach financial and quality targets; working on marketing, sales, finance, and revenue management for the hotel as a whole and for each operating department individually. Also focused on guest experience to boost the hotel reputation and guest perceived value; mainly with preventive maintenance, and service improvement. Operations Manager – Assist General Manager to run the property and be in charge in absence of GM. Focusing on strategy of the hotel to reach financial and quality targets; working on marketing, sales, finance, and revenue management for the hotel as a whole and for each operating department individually. Also focused on guest experience to boost the hotel reputation and guest perceived value; mainly with preventive maintenance, and service improvement.



ACCORHOTELS Indonesia

• Project Manager and Operation Analyst

  • May 2016 - Jul 2018

  - Assist Accor Operation team: COO, VPO & DOP for Indonesia, Malaysia & Singapore - Manage budgeting process for 130+ properties - Coordinate with Hygiene audits & ensure hotel safety standards - Assess hotel performance with performance and profitability benchmarks - Develop, adapt and implement various Accor projects in collaboration with hotel GMs - Support pre/ post opening hotels; operational reviews, standard implementations, relay between departments, pre/post opening budgets, organizational chart and FF&E list Show less



Scarlett cafe and wine bar restaurant

• Scarlett Restaurant Assistant Manager

  • Nov 2015 - Feb 2016

  Service duties similar to Scarlett Bangkok Marketing coordinator: - In charge of daily promotions, events (non-food): taking care of the restaurant's marketing action plan, media relation (blogger, tastings, conference press info release), social media (facebook, twitter, instagram), digital flyer draft creation, in-house marketing and customer relationship management (contacts, email, database, call, etc). - In charge of photo shooting and meeting with potential partnership companies (eg. Foodpanda delivery company). - Took care of creating events for groups/ company dinners (eg. Hyatt, Starbucks and Victoria Secret events) and creating set menu packages for them. Show less



Pullman Hotels & Resorts

• France
• Hospitality
• 700 & Above Employee

• Scarlett Operations Assistant Manager

  • Jan 2015 - Nov 2015

  - Everyday smooth running of the restaurant operations - Conducting training sessions when required (eg. grooming, taking order and welcoming guest). - Take part in recruitment, interviewing and acted as mentor for new colleagues. - Part of the service at all times and focused on guest relation/customer satisfaction as well handling of guest dissatisfaction. - Partially sommelier during service and in charge of wine menu creation and wine purchasing. - Handle Micros settings and modifications when needed (eg. for menu change, wine change, beverage change, etc). - Create a series of menu engineering excels and reports for my superiors. Show less



Hotel Ritz Madrid

• IT Trainee

  • May 2013 - Jun 2013

• Income Auditor Trainee

  • Apr 2013 - May 2013

• Cost Controller Trainee

  • Jan 2013 - Apr 2013



Mandarin Oriental Hotel Geneva

• F&B Trainee

  • Sep 2011 - Dec 2011

  I was the Runner mainly for 'Le Sud' and sometimes for 'Rasoi' making the connection between the kitchen and the restaurants; carrying dishes on big trays and placing them on gueridons for the waiters to serve. Other duties included clearing away gueridons, and taking care of the back restaurant; preparing the bread, cheese, coffees, also polishing plates & cutlery and doing other requests.

• Banqueting Trainee

  • Jun 2011 - Aug 2011

  Worked in the Banqueting department for 3 months. The position meant having to prepare conference rooms for dinners/ lunch/ breakfast, conferences, cocktails, weddings etc. Also sometimes involved going offsite and taking part in external events.



Hotel G Beijing

• China
• Travel Arrangements
• 1 - 100 Employee

• Trainee in various departments

  • Jun 2009 - Jul 2009

  First job in the hospitality industry. I spent 1 week in different departments at Hotel G, a boutique hotel in Beijing, China. These departments were: The restaurant, kitchen, Front Office, Human Resources, Sales & Marketing and Housekeeping. First job in the hospitality industry. I spent 1 week in different departments at Hotel G, a boutique hotel in Beijing, China. These departments were: The restaurant, kitchen, Front Office, Human Resources, Sales & Marketing and Housekeeping.