Experience

Wigwam® Holidays

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Operations Manager

  • Jun 2019 - Present

  Manage service delivery for a UK wide network of over 80 glamping sites. Co-ordinate development work between departments to fulfil improvements for all stakeholders. Provide induction and ongoing training to site owners and staff. Quality assurance of brand standards. Analyse network performance to grow the business and maintain our position as the #1 glamping brand in the UK. Manage service delivery for a UK wide network of over 80 glamping sites. Co-ordinate development work between departments to fulfil improvements for all stakeholders. Provide induction and ongoing training to site owners and staff. Quality assurance of brand standards. Analyse network performance to grow the business and maintain our position as the #1 glamping brand in the UK.



QA Apprenticeships

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• Tutor & Internal Quality Assurer

  • Apr 2017 - May 2019

  Delivered classroom learning and workplace assessment of Management and Business Admin SVQ and Diploma level 3 & 4 qualifications. Internal Quality Assurer to maintain awarding body standards and the continual development of assessment team. Delivered classroom learning and workplace assessment of Management and Business Admin SVQ and Diploma level 3 & 4 qualifications. Internal Quality Assurer to maintain awarding body standards and the continual development of assessment team.



First4Skills

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• Area Trainer / Verifier

  • Jun 2011 - Mar 2017

  Training and assessment of workplace skills through the delivery of Modern Apprenticeships in Management, Retail, Business and Administration, IT and Customer Service. Relationship management and consultation with high profile clients to provide and deliver staff learning and assessment requirements through E-Learning and assessment systems. Mentoring and developing colleagues through internal quality assurance processes and provision of formative and summative feedback. Training and assessment of workplace skills through the delivery of Modern Apprenticeships in Management, Retail, Business and Administration, IT and Customer Service. Relationship management and consultation with high profile clients to provide and deliver staff learning and assessment requirements through E-Learning and assessment systems. Mentoring and developing colleagues through internal quality assurance processes and provision of formative and summative feedback.



JHP Training

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Training Assessor

  • Feb 2010 - Jun 2011



Protocol Skills

• Professional Training and Coaching
• 1 - 100 Employee

• Training Assessor

  • Jan 2009 - Jan 2010



Bank of Scotland

• Asset Finance Manager

  • 2004 - 2008