Experience

Mediafly

• United States
• Software Development
• 1 - 100 Employee

• Product Coaching Consultant

  • Apr 2023 - Present

• Support Team Lead

  • Jan 2023 - Apr 2023

• Senior Product Support Consultant

  • Jan 2022 - Jan 2023



InsightSquared (acquired by Mediafly)

• United States
• Software Development
• 1 - 100 Employee

• Senior Product Support Consultant

  • Aug 2021 - Jan 2022

• Product Support Consultant

  • Sep 2020 - Aug 2021

  Boston, Massachusetts, United States

• Product Support Specialist

  • Jul 2019 - Sep 2020

  Boston, MA

• Product Support Associate

  • Jul 2018 - Jul 2019

  Boston, Massachusetts



LogMeIn

• United States
• Software Development
• 700 & Above Employee

• Sales Operations Intern

  • Jun 2017 - Aug 2017

  Boston, Massachusetts • Analyzed historical data to create Excel based reports for management to review and assess sales results by product and customer • Created customer documentation required in order to complete sales transactions • Provided ad-hoc analysis using Excel to the sales operations team for projects such as productivity reporting • Maintained and updated sales operations data, such as customer profile information and sales transactions, in the Salesforce CRM system



Junior Achievement of Greater Boston

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Database Administration Intern

  • Jan 2017 - May 2017

  Waltham, MA • Carried out policies and procedures to assure the accuracy and quality of constituent information • Planned and execute full implementation of The Raiser’s Edge, a CRM database system designed for nonprofits, and optimize use of its functionalities to support fundraising, events and constituent relations goals • Prepared queries and reports to track data on donors, volunteers, organizations and events



Junior Achievement of Greater Boston

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Nonprofit Grants Intern

  • Jun 2016 - Aug 2016

  Waltham, MA • Prepared and reviewed audit materials for the Senior Accountant • Assisted in producing solicitation emails and grant proposals • Provided support for all departments in regards to Raiser’s Edge database software • Conducted research in order to find grant applications and companies that best aligned with the organization



Todson Inc

• United States
• Spectator Sports
• 1 - 100 Employee

• Customer Service Representative

  • May 2015 - Aug 2015

  Foxboro, MA • Responded to between 50 and 80 customer inquiries a day regarding product issues • Processed orders for replacement parts and products using Sage ERP systems • Maintained correct customer information in several Excel files for the customer service and sales departments