Experience

Senior Services for South Sound
• United States
• Non-profit Organizations
• 1 - 100 Employee
• Director Of Client Services

  • Mar 2020 - Present


US Army

• United States
• Law Enforcement
• 1 - 100 Employee

• Operations Manager

  • 2017 - Mar 2020

  Manages Operations and Customer Service for a music support team of 44 personnel that performs for events throughout the Seattle-Tacoma Area. Briefs senior leaders on organization status. Personally leads events for 1000+ customers at stadium-sized venues. Addresses the music team’s pay issues, paid time off, and evaluations. Oversees the staffing of six support sections and four performance teams and manages employee assignments worldwide.

• Operations Manager

  • 2014 - 2017

  Managed Operations and Customer Service for a music support team of 49 personnel that performed for events in Seoul and across South Korea. Briefed senior leaders on organization status. Addressed the music team’s pay issues, paid time off, and evaluations. Coordinated with Korean government officials on issues unique to this international location. Oversaw the staffing of six support sections and five performance teams and managed employee assignments worldwide.

• Office Manager

  • 2012 - 2014

  Served as Office Manager for a music support team of 48 personnel performing for events in Colorado and across the mountain west. Led four Human Resources employees to address the music team’s pay issues, paid time off, and evaluations. Managed the staffing of six support sections and four performance teams. Served as Equal Opportunity Representative to the parent organization of over 800 personnel; submitted quarterly reports on fair distribution of awards and promotions; briefed senior leaders on the results. Show less

• Operations Specialist and Human Resources Supervisor

  • 2006 - 2012

  Served as Operations Planning Specialist for a music support team of 90 personnel performing in events across Europe. Served as Office Manager for four Human Resources employees who worked to address the music team’s pay issues, paid time off, evaluations, and issues unique to this international location; managed the staffing of six support sections and six performance teams; served as manager for a chorus of 20 personnel performing for audiences in 25 countries and for the senior US Army commanding general in Europe. Show less

• Operations Specialist and Human Resources Supervisor

  • 2002 - 2006

  Served as Operations Planning Specialist for a music support team of 48 personnel performing in events in Arizona and across the Desert Southwest. Served as Office Manager for four Human Resources employees who worked to address the music team’s pay issues, paid time off, and evaluations; oversaw the staffing of six support sections and four performance teams; served as Equal Opportunity Representative to the parent battalion of over 600 personnel; submitted quarterly reports on fair distribution of awards and promotions; briefed senior leaders on the results. Show less

• Sponsorship Coordinator

  • 2001 - 2002

  Served as sponsorship coordinator for a music support team of 62 personnel. Addressed assignment issues for incoming personnel. Led security team of five employees to provide entry control and protection to organization headquarters after 9/11 attacks. Served as musician in three ensembles.

• Operations Specialist and Transportation Specialist

  • 1997 - 2001

  Served as Operations Specialist and Transportation Specialist for a music support team of 49 personnel. Coordinated transportation to music events across the Southeastern U.S.; licensed to drive 44 passenger bus, drove to over 30 locations; planned music support for military and civilian events, attended meetings with requesting customers and supported on-site rehearsals at event venues.



Walmart

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • 1996 - 1997

  Transacted sales; stocked, reset, and maintained merchandise displays; assembled lawn and garden items for customers; and cared for garden department's live plant inventory. Transacted sales; stocked, reset, and maintained merchandise displays; assembled lawn and garden items for customers; and cared for garden department's live plant inventory.



Sierra Vista Unified Public Schools

• Music Teacher

  • 1989 - 1994

  Trained 500 5th and 6th-grade public school students with no prior training to perform on wind and percussion instruments. Communicated with parents, planned school performances, maintained certification, attended in-service training, maintained music instruments and other equipment. Earned tenure on completion of third year. Trained 500 5th and 6th-grade public school students with no prior training to perform on wind and percussion instruments. Communicated with parents, planned school performances, maintained certification, attended in-service training, maintained music instruments and other equipment. Earned tenure on completion of third year.

• Retention Specialist

  • 1986 - 1989

  Retention specialist for a music support team of 48 personnel. Planned training to meet organization standards. Served as musician in four ensembles. Retention specialist for a music support team of 48 personnel. Planned training to meet organization standards. Served as musician in four ensembles.