Information Technology Manager

• Jun 2017 - Present

Bridging the gap between personnel and technology. Develop and implement automation technologies into the manufacturing process. Work as liaison with vendors to facilitate maintenance, repair and implementation of new machining technologies. Develop and deploy high end computer technology to increase productivity and efficiency of CNC systems through automated cutting software.

Director of Technolgy and Building Operations

• Sep 2015 - Jun 2017

Lead Service/Project Engineer

• May 2014 - Sep 2015

Fast Paced IT Provider and Solutions company, specializing in independent insurance agencies infrastructures and applications. As a service engineer solved and implemented procedures and solutions to streamline and improve overall system stability using Keseya Virtual System Administration, Microsoft Systems and a multitude of industry leading solutions and equipment. Those include Cisco Meraki, GFI, McAfee and Reflexion email security to name a few. Other responsibility included general system and networking troubleshooting. Worked in maintenance and troubleshooting of Microsoft Exchange Servers, version include 2003,2007, 2010 and 2013. After excelling as a service engineer obtained more responsibility in deploying, on-boarding and maintaining customers to a cloud based computing solution utilizing Microsoft Server 2008 and 2012 running Citrix XenApp. Personally oversaw and implemented a project which streamlined, improved and developed a backup server system using StorageCraft technologies.

Network/System Engineer and Administrator

• Oct 2012 - May 2014

Xcentric Molds' first dedicated IT associate. Department lead on designing the network infrastructure for new world headquarters personally installing and implementing the network as well as the configuration. Designed, built and configured custom computer systems for use in all aspects of administration and production. Using industry leading security concepts to write IT and Security policy to ensure safe and secure computing environments. Xcentric Molds' first dedicated IT associate. Department lead on designing the network infrastructure for new world headquarters personally installing and implementing the network as well as the configuration. Designed, built and configured custom computer systems for use in all aspects of administration and production. Using industry leading security concepts to write IT and Security policy to ensure safe and secure computing environments.

Senior Support Specialist

• Dec 2010 - Oct 2012

Call center based role for remote support. Researched and solved a variety of technical hardware and software problems as a next tier specialist. Resolved issues through a chat messenger program for support specialist as a Subject Matter Expert. Resolved escalated cases that could not be initially solved. As an introductory management role also coached specialists for improvement in customer service, performance and technical abilities. Call center based role for remote support. Researched and solved a variety of technical hardware and software problems as a next tier specialist. Resolved issues through a chat messenger program for support specialist as a Subject Matter Expert. Resolved escalated cases that could not be initially solved. As an introductory management role also coached specialists for improvement in customer service, performance and technical abilities.

Lead Packer / Shipper

• Jun 2010 - Dec 2010

Managed and implemented the daily tasks of warehouse operations. Including organizing a 3 person team in picking, packing, and shipping customer orders. Ensuring accuracy of items picked and accuracy of destination using the UPS Worldship Software. Scheduled and coordinated trailer truck pick-ups between FedEx Freight, Fed Ex National, Central Transport, and R+L Carriers. Managed and implemented the daily tasks of warehouse operations. Including organizing a 3 person team in picking, packing, and shipping customer orders. Ensuring accuracy of items picked and accuracy of destination using the UPS Worldship Software. Scheduled and coordinated trailer truck pick-ups between FedEx Freight, Fed Ex National, Central Transport, and R+L Carriers.

Fulfillment Technician

• Oct 2008 - Jun 2009

Installed and Serviced Cable for Comcast Cablevision. Serviced customers' homes for installation and service related jobs for cable/telecommunication purposes. Required climbing utility poles using a 28 foot ladder, hanging drops, wiring houses and activating equipment. Incorporated and configured modems to work with a users home network. Installed and Serviced Cable for Comcast Cablevision. Serviced customers' homes for installation and service related jobs for cable/telecommunication purposes. Required climbing utility poles using a 28 foot ladder, hanging drops, wiring houses and activating equipment. Incorporated and configured modems to work with a users home network.