Experience

Mills Technologies

• United States
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• President

  • Aug 2009 - Present

  As President of Mills Custom Audio/Video, a third-generation family business, I am privileged to lead one of the preeminent firms for the design, integration and service of technology systems. Our firm provides technology solutions to homes and businesses, including audio, video, smart home/ control systems, data networks, communication systems, lighting control, climate control, motorized shade control, and more. Our focus is to make systems intuitive and reliable, and to act as our clients' trusted technology adviser. Show less



Fleet Feet

• United States
• Retail
• 500 - 600 Employee

• Director of Franchise Development

  • Jan 2007 - Aug 2009

  Oversaw the growth and expansion of new retail locations by evaluating, selecting, and coaching new franchisees in target markets. Providing consulting services to the new locations in areas including operations, marketing and customer acquisition, financial management, and employee development. Developed and implemented Balanced Scorecard for retail locations across company with Key Performance Indicators in areas of Customer Acquisition, Operations, Financials, and Customer Experience. Led company-wide Customer Experience study with over 11,000 participants, and provided analysis and subsequent implementation of new strategies and policies that increased sales and customer Net Promoter Score. Show less



Eaton

• Ireland
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Product Manager

  • Apr 2005 - Jan 2007

  Managed P&L for $20MM product line of uninterruptible power supplies (UPS) and managed power distribution units (PDUs). Conducted marketing and Voice of Customer analysis to launch new products and update product line as necessary. Used Pareto analysis techniques to reduce SKU count and improve overall product line profitability.

• Business Development Associate

  • Jun 2004 - Apr 2005

  Supported Office of Senior Vice President in charge of $2.5B of revenue for Fluid Power products. Provided market and financial analysis (Discount Cash Flow models) for M&A team, including lead on $20MM acquisition. Worked with SVP to create all internal and external presentations, including quarterly and annual reports to market analysts.

• Manager - New Business Ventures

  • Jun 2003 - May 2004

  Supported Director of Business Development in identifying and cultivating large-scale new business opportunities for $2.5B Fluid Power sector of large industrial company. Led marketing efforts for hydraulic-hybrid large vehicle powertrain, including participation in trade shows and features in publications and television programs. Authored and successfully acquired large grants from federal and state funding for environmentally-friendly product commercialization. Wrote internal company white papers describing ways of capturing new revenue in adjacent markets with existing technology. Show less

• Manufacturing Engineer

  • Jul 2002 - May 2003

  Applied LEAN and Six Sigma practices to increase throughput in production area. Supported transfer of operations from facility in North Carolina to Mexico, including working with automotive companies to sign off on operations in Mexico.



ITW

• United States
• Machinery Manufacturing
• 700 & Above Employee

• Co-op Engineer

  • Jun 1999 - Dec 2001

  Provided engineering and VA/VE services to business units from corporate R&D center. Projects included successful redesign of concrete screw to solve torque issue and redesign of gas-driven nailer for wider operating temperatures. Combined one project with graduate-level course at Northwestern using Finite Elements modeling to reduce cracking issue of cold-formed metal product, increasing production yield. Provided engineering and VA/VE services to business units from corporate R&D center. Projects included successful redesign of concrete screw to solve torque issue and redesign of gas-driven nailer for wider operating temperatures. Combined one project with graduate-level course at Northwestern using Finite Elements modeling to reduce cracking issue of cold-formed metal product, increasing production yield.



IDEO

• United States
• Design Services
• 700 & Above Employee

• Intern

  • Jun 1996 - Sep 1997

  Interned for two summers at Chicago office of leading product design firm. Assisted engineers and industrial designers in mocking up and testing prototypes, including building rudimentary models in machine shop. Interned for two summers at Chicago office of leading product design firm. Assisted engineers and industrial designers in mocking up and testing prototypes, including building rudimentary models in machine shop.