Experience

Catholic Social Services of Alberta

• Canada
• Non-profit Organization Management
• 200 - 300 Employee

• Application Analyst

  • Sep 2022 - Present



SCM Insurance Services

• Canada
• Insurance
• 100 - 200 Employee

• Marketing Analyst

  • Feb 2019 - Sep 2022

  Responsibilities: Provide data analyst support, and web development for the marketing department and sales teams under SCM Recent Projects: a redesigned expert showcase and lookup system for several of the companies including filters, layout, user interaction recording and output; an IIS rewrite solutions for a multi-subdomain service; developed an automated reporting system for internal financial review.· Maintained 25 websites (bilingual English/French) through the corporate content management system (C1 CMS). Emphasis was put on improvement of SEO, content publication and solution development within the CMS based on Google Analytics, Google Search Console, Google AdWords and server analytics.· Administered and supported the corporate customer experience platform (Qualtrics) for external distribution of NPS Surveys for all SCM group of companies. This included analyzing and reporting on survey data to the business leaders of each of the companies. Working with the API made available by Qualtrics to automate distribution of surveys based on requirements from each company.· Development of Web Base financial reporting based on internal data using a year/month period, using VB.Net development and Stored Procedures. Previously done manually, this report allows business leaders to review internal finances within the company and its sisters companies. Report data was more accurately processed, with a monthly automatic processing behind the data. The report was also made available within the company's portal, with exporting capabilities, removing the need for manual distribution of said report.· Migration of the current customer experience platform to a new platform based on corporate need.· Creation of Reports based on Google Analytics and Adwords Data for BD Teams and Leaders. This has led to key decision making for redesign of websites, as well as understanding of client traffic and interface used. Show less

• .Net Programmer Analyst

  • Dec 2017 - Feb 2019



The King's University

• Canada
• Higher Education
• 100 - 200 Employee

• Undergraduate Research Assistant

  • Jul 2013 - May 2016

  Work during the summers Worked with Ruby and MySQL Design and implementation of database for research purposes Implementation of tool to store large amounts of external data into the database Automation of database updates Design and implemented web service tests Worked with XML, WSDL, and XSD for research purposes Evaluated web service test generators Presented results at the King’s University Summer Research Symposium Analysis and interpretation of large datasets Presented results at the Canadian Undergraduate Computer Science Conference (URSCA 2015) Presented results at the Undergraduate Research in Science Conference of Alberta (URSCA 2015) Presented results at the Canadian Software Engineering Consortium (CSER 2016) Show less



Balloon Imaginations

• Edmonton

• Balloon Artist

  • Sep 2013 - Jan 2015

  Responsibilities: Master Different Patterns in a given amount of time, Meeting and exceeding expectations in Overall Customer Experience, Multitasking, Entertaining, and Time Management in the event it as well as arriving early for each appointed event location. Time Management: required for the deliverance of balloons to children Social Skills: socialization with people became easier and communication with different customers Flexibility: meet requests made by customers that were not previously planned Show less