Experience

Gideon Taylor

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Manager/Functional Analyst III

  • Jul 2023 - Present

• Functional Analyst II

  • Jun 2021 - Jul 2023



St. Martin's Chamber Choir

• United States
• Performing Arts
• 1 - 100 Employee

• Professional Singer - Baritone

  • Sep 2016 - Present



St. Andrew’s Episcopal Church, Denver

• Denver, Colorado, United States

• Staff Singer - Baritone

  • Sep 2016 - Present



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Applecare Advisor - T3 Support

  • Feb 2021 - Jun 2021

  Assist in Machine-Learning by analyzing high-profile customer contacts.

• Applecare Advisor - T2 Support

  • Jul 2017 - Feb 2021

  Responsible for shepherding T1 Support Advisors and handling complex customer issues that required engagement with an Engineering team.

• Applecare Advisor - T1 Support

  • Jul 2015 - Jul 2017

  Support worldwide Apple customers through chat and email with technical troubleshooting and account/billing related issues.



University of Nebraska-Lincoln

• United States
• Higher Education
• 700 & Above Employee

• Music Theory Teacher/Grader (TA)

  • Jan 2019 - May 2020

  Teach music theory to undergraduate students, and grade student assignments for other faculty. Teach music theory to undergraduate students, and grade student assignments for other faculty.



Starbucks

• United States
• Retail
• 700 & Above Employee

• Shift Supervisor

  • Jul 2008 - Jul 2015

  Maximize retail profits during high volume, coach Baristas on best practices, and maintain health and quality standards.

• Barista

  • Jul 2007 - Jul 2008

  Support store and business needs while delivering a legendary customer experience.