Experience

Secret Escapes

• United Kingdom
• Travel Arrangements
• 300 - 400 Employee

• Quality Assurance Executive

  • Feb 2023 - Present

  Collaborating with management to build and maintain a scoring matrix for spot-checking QA on our full range of products. Checking and scoring sales against set criteria on a weekly basis including technical deal set-up, formatting and more. Building and maintaining a reporting suite to monitor results and support continuous improvements. Creating reports and providing insightful data to the management team for performance reviews and KPI setting of different teams. Escalating any issues by providing evidence to appropriate parties when necessary, in order to ensure the information available on the website is 100% correct. Show less

• Sales Production Coordinator

  • Apr 2022 - Mar 2023

• Operational Analyst

  • Oct 2020 - Apr 2022

• Service Delivery Executive

  • Dec 2019 - Sep 2020

• Customer Service Supervisor

  • Oct 2018 - Dec 2019



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Learning Specialist

  • Feb 2018 - Sep 2018

• Team Lead

  • Nov 2016 - Feb 2018

• Customer and Technical Support Representative

  • Dec 2014 - Oct 2016

• Complaints Analyst and Team Manager Back Up

  • Jan 2014 - Dec 2014



Totemic

• Financial Services
• 100 - 200 Employee

• Internal Communications Officer

  • 2009 - Sep 2012

• Trainer - Training Academy Department

  • Aug 2008 - 2009

• Contact Centre Assistant – Personal Finance Manager

  • Aug 2007 - Aug 2008



Bactéria - Comunicação, Consultadoria e Design

• Lisbon, Portugal

• Production Designer

  • 2007 - 2007



ONI

• Portugal
• Telecommunications
• 200 - 300 Employee

• Contact Centre Assistant

  • 2003 - 2004



PT Contact

• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Contact Center Assistant

  • 2001 - 2003