Bruno Gorgulho

Local Innovation Agent at Sebrae-SP
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Contact Information
us****@****om
(386) 825-5501
Location
São Paulo, São Paulo, Brazil, BR
Languages
  • Português Native or bilingual proficiency
  • Inglês Native or bilingual proficiency
  • Espanhol Limited working proficiency
Skills

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Larissa Crantschaninov

O Bruno é daqueles caras que todos gostam de ter por perto e com quem todos gostam de trabalhar: doce, gentil, curioso, proativo e com um forte espírito de equipe. No Kinedu, foi peça fundamental no relacionamento com o cliente, na melhoria do NPS e nas otimizações do produto. Ter trabalhado com ele foi um privilégio, e estou certa de que qualquer empresa terá muita sorte em tê-lo em seu time!

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Credentials

  • Especialista em Marketing de Conteúdo Avançado
    Rock Content
    Oct, 2017
    - Oct, 2024
  • Lean Startup
    Alura Cursos Online
    Oct, 2017
    - Oct, 2024
  • Google Analytics
    Google

Experience

  • Sebrae-SP
    • Brazil
    • Business Consulting and Services
    • 400 - 500 Employee
    • Local Innovation Agent
      • Sep 2022 - Present

      Consultancy to over than 50 companies in this project, performing the following activities: - Mapping of customers with the appropriate profile; - Prospecting and managing of the customer portfolio; - Facilitation and application of innovation methodology; - Discovery of problems; - Research/Exploration/Development of solutions; - Organization of collective meetings; - Facilitation of the prototyping process. Consultancy to over than 50 companies in this project, performing the following activities: - Mapping of customers with the appropriate profile; - Prospecting and managing of the customer portfolio; - Facilitation and application of innovation methodology; - Discovery of problems; - Research/Exploration/Development of solutions; - Organization of collective meetings; - Facilitation of the prototyping process.

  • Kinedu
    • Mexico
    • E-Learning Providers
    • 1 - 100 Employee
    • Product Analyst and Customer Success
      • Apr 2020 - May 2022

      - User support; - Product testing; - App stores performance analysis; - Voice over for videos in the product; - NPS data analysis and product metrics tracking; - Project management through KPIs and deadlines; - Benchmarking and insights to improve the product; - UX writing for screens and users’ support communication; - Use of elements of agile methods and tools/platforms such as sketch, figma, airtable, miro. - User support; - Product testing; - App stores performance analysis; - Voice over for videos in the product; - NPS data analysis and product metrics tracking; - Project management through KPIs and deadlines; - Benchmarking and insights to improve the product; - UX writing for screens and users’ support communication; - Use of elements of agile methods and tools/platforms such as sketch, figma, airtable, miro.

  • Yázigi Travel Intercâmbios
    • Brazil
    • Travel Arrangements
    • 1 - 100 Employee
    • Product Coordinator
      • Feb 2018 - Apr 2020

      - Management, service design and strategic planning; - Material, content, A/B test development close to marketing; - Approval of campaign materials; - Structuring / optimization of all stages, processes and flows (Portuguese / English), pre and post products sales; - Development of new partnerships / negotiations and alignment of strategies, team training, relationship / communication with all national and international stakeholders involved; - Application / facilitation of meetings and design thinking processes; - Support to the sales area and board; - KPIs and NPS analysis; - Document management and analysis. Show less

  • Chisel Creative Network
    • Egypt
    • Advertising Services
    • 1 - 100 Employee
    • Social Media Manager
      • Jun 2017 - Aug 2017

      - Content production; - Research and results monitoring; - Creation of campaigns for social media. - Content production; - Research and results monitoring; - Creation of campaigns for social media.

  • MCB – Mindfulness Centre Brasil
    • São Paulo
    • Communication Analyst
      • Aug 2015 - Aug 2016

      - Social network management; - Internal administrative tasks; - Organization of events and courses; - Design of communication materials; - Customer relationship management and potentials. - Social network management; - Internal administrative tasks; - Organization of events and courses; - Design of communication materials; - Customer relationship management and potentials.

  • Caju Hostel
    • São Paulo
    • Receptionist/Supervisor
      • Sep 2014 - Dec 2014

      - Supervisory tasks; - Dealing with customers; - Performing internal administrative tasks. - Supervisory tasks; - Dealing with customers; - Performing internal administrative tasks.

  • Producers
    • São Paulo
    • Movie Extra
      • Mar 2012 - Aug 2012

      - Participation in advertising, movies, series. - Participation in advertising, movies, series.

  • BOIRON Portugal
    • Portugal
    • Pharmaceutical Manufacturing
    • 1 - 100 Employee
    • Marketing Assistant
      • Mar 2010 - Dec 2011

      - Mailing up-dates; - Events organizing; - Stock management; - Support to the manager of the area; - Competitive analysis and researches; - Preparation of sundry management reports; - Researches for the best prices, services and materials; - Creation of media plan, e-mails marketing and newsletters. - Mailing up-dates; - Events organizing; - Stock management; - Support to the manager of the area; - Competitive analysis and researches; - Preparation of sundry management reports; - Researches for the best prices, services and materials; - Creation of media plan, e-mails marketing and newsletters.

  • Elo Trade Marketing
    • São Paulo - Brasil
    • Campaign Attendant
      • Nov 2009 - Mar 2010

      - Dealing with customers; - Sending Awards to clients; - Registrations of participants in campaigns. - Dealing with customers; - Sending Awards to clients; - Registrations of participants in campaigns.

  • TM Cuattro Marketing
    • São Paulo - Brasil
    • Promoter
      • Jul 2008 - Aug 2008

      - Dealing with customers; - Demonstration and products merchandising. - Dealing with customers; - Demonstration and products merchandising.

Education

  • Istituto Europeo di Design
    Graduate Degree, Strategic Design and Innovation
    2020 - 2021
  • ESPM Escola Superior de Propaganda e Marketing
    Design Thinking, Among the Top 5 in the AMBEV challenge
    2019 - 2019
  • Gama Academy
    Gama Experience, Digital Marketing
    2017 - 2017
  • Senac São Paulo
    Radio technician - Voice Over Sector, Communication
    2015 - 2015
  • Universidade Anhembi Morumbi
    Bachelor's degree in Social Communication, Marketing and Advertising
    2008 - 2011

Community

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