Experience

SPOC Luxembourg - ServiceNow Experts

• Luxembourg
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Engagement Manager

  • Jan 2020 - Present



Anidris Services

• Luxembourg
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Engagement Manager

  • Apr 2017 - Jan 2020

  Engaging all ServiceNow opportunities, from pre-sales activities to delivery follow-up (Project management following Agile methodology). Engaging all ServiceNow opportunities, from pre-sales activities to delivery follow-up (Project management following Agile methodology).



Clearstream

• Luxembourg
• Financial Services
• 700 & Above Employee

• Technical Account Manager

  • Jul 2016 - Mar 2017



EBRC - European Business Reliance Centre

• Luxembourg
• IT Services and IT Consulting
• 100 - 200 Employee

• Business Manager

  • Apr 2014 - Jun 2016



Halian s.a.r.l

• Client Services Director

  • Sep 2012 - Dec 2013

  In charge of the quality of Halian delivery and moreover of our customers satisfaction. In charge of the quality of Halian delivery and moreover of our customers satisfaction.



Halian

• United Kingdom
• IT Services and IT Consulting
• 300 - 400 Employee

• Account Manager and Gerant Halian PSF

  • Apr 2011 - Jul 2012



Oracle

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• EMEA Principal Sales Consultant

  • Jul 2010 - Mar 2011



Sun Microsystems

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Solution Architect (Central&Nothern Europe)

  • Jul 2008 - Jul 2010

  - Understand and translate business requirements into IT solution.- Definition and analyse of business needs through Service Definition Workshop and Service Model- Develop and expands service relationship with CxO and partners by driving Customer events, in-person meetings or Sun client group staff meetings - Be the regional "go-to" person for advise and direction on Services architecture, solutions and customer engagement tactics- Drive the CNE Architect community through Transfert Of Information workshop and knowledge sharing sessions- Creation of Service proposals and, if any, Service Level Agreement associated

• Account Manager Service

  • Jul 2007 - Jun 2008

  Participates in account strategy and planning by articulating the Professional Service (PS) value proposition.Makes customer facing meetings and describes Sun's PS value proposition, PS portfolio, methodology, and capabilities.Drives detailed qualification of PS opportunities and makes recommendations to the sales team and SMI management regarding opportunity pursuit

• Solution Architect CNE

  • Mar 2005 - Jun 2007

  I'm responsible for the overall design and technical oversight of complex business initiatives in customer consulting engagements. By using a combination of SUN and 3rd party offerings (services, hardware, and software products) I create custom solutions and associated cost cases which meet the customer's business requirements. My responsibility typically spans all layers of the business infrastructure interfaces with the customer account and customer executive management to define requirements and recommend solutions.

• Project Manager

  • Jan 2002 - Feb 2005

  Provide Project and/or Program Management of Sun's Professional Services delivery engagements. Manage project scope, schedule, cost, risk, quality and resources to maximize customer satisfaction, project quality, and financial performance utilizing Sun's AIM Project Management Methodology. Conduct customer project kick-off meetings, assess customer readiness for service delivery, execute against Statement of Work (SOW), prepare project plans, identify and schedule resources, manage project issues, obtain customer sign-off at project closure. Work with PS and ISO Sales to create SOWs and Change Orders as needed. Team with other Sun organizations, such as Sales, Professional Service Sales, and Support Services to deliver services in a timely and efficient manner.



Unisys

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Security Officer

  • Jan 2000 - Dec 2001

  Drive the creation and development of the security team, composed of 3 engineers Management of 3 engineers Act as a pre-sales through customer presentations, workshops and creation of the associated proposal Develop numerous certifications (Advanced Security Specialist Partners with Cisco, CheckPoint partners, F-Secure partners, MimeSweeper partners) Project Management in respect with the TeamMethod methodoly Drive the creation and development of the security team, composed of 3 engineers Management of 3 engineers Act as a pre-sales through customer presentations, workshops and creation of the associated proposal Develop numerous certifications (Advanced Security Specialist Partners with Cisco, CheckPoint partners, F-Secure partners, MimeSweeper partners) Project Management in respect with the TeamMethod methodoly