Bruno Gomes

Head of IT for Technical Support / DPO at Core-SP
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Contact Information
us****@****om
(386) 825-5501
Location
São Paulo, São Paulo, Brazil, BR
Languages
  • Português Native or bilingual proficiency
  • Inglês Native or bilingual proficiency
  • Espanhol Limited working proficiency
  • Francês Elementary proficiency
Skills

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Bio

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Credentials

  • Curso Completo de Desenvolvimento Web
    Udemy Brasil
    Apr, 2021
    - Oct, 2024
  • Fundamentos de Governança de TI
    Fundação Bradesco
    Jul, 2020
    - Oct, 2024
  • Segurança Digital
    Fundação Getulio Vargas
    Jun, 2020
    - Oct, 2024
  • Design Sprint
    Alura Cursos Online
    Mar, 2020
    - Oct, 2024
  • Governança de TI: Gestão de demandas de serviços
    Alura Cursos Online
    Mar, 2020
    - Oct, 2024
  • Estrutura e funcionamento das redes de computadores
    Google
    Nov, 2019
    - Oct, 2024
  • Fundamentos do Suporte Técnico
    Google
    Oct, 2019
    - Oct, 2024

Experience

  • Core-SP
    • Brazil
    • Government Administration
    • 1 - 100 Employee
    • Head of IT for Technical Support / DPO
      • Mar 2021 - Present

    • IT Technician
      • Aug 2019 - Present

  • Atento Brasil
    • Brazil
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Operations Supervisor
      • Mar 2019 - Aug 2019

      Responsible for a technical support team and its operational indicators. Designated for the planning, sizing, recruiting and training of a quality control team within an operation of over 1000 people. Recognized for the work of planning and for keeping the team within the goals.

    • Bilingual Technical Support Analyst I
      • Mar 2018 - Mar 2019

      Technical Support to Customers, developers and Cielo Managers on E-Commerce development, e-mail responses, Front-End and Back-End code analysis and integration support to API E-Commerce to other market platforms.

    • Suporte ao Analista
      • Nov 2016 - Feb 2018

      Atendimento e acompanhamento ao colaborador;Aplicação de Feedback;Análise profunda de casos;

    • Operador de Suporte Técnico I
      • Dec 2015 - Nov 2016

      Atendimento ao Cliente;Resolução de Problemas;Acompanhamento de Pedidos;Registro de informações.

Education

  • Federal University of ABC
    Bachelor, Science and Technology
    2015 - 2020
  • ETEC Jorge Street;
    Técnico em Mecatrônica, Mecatrônica
    2012 - 2014

Community

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