Bruno Garcia
Support Engineer at ARSITEC powered by Viavi Solutions- Claim this Profile
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Inglês Native or bilingual proficiency
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Português Native or bilingual proficiency
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Espanhol Limited working proficiency
Topline Score
Bio
Credentials
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Observer User Group Summit
VIAVI SolutionsApr, 2021- Nov, 2024 -
GigaStor Essentials
VIAVI SolutionsJun, 2020- Nov, 2024 -
Observer Apex Essentials Training
VIAVI SolutionsJun, 2020- Nov, 2024 -
Optical Sales Associate
NokiaFeb, 2020- Nov, 2024 -
EF SET English Certificate 66/100 (C1 Advanced)
EF Standard English Test (EF SET)May, 2019- Nov, 2024 -
Fixed Networks Technical Support Level 1
NokiaMay, 2018- Nov, 2024 -
AWS Certified Cloud Practitioner
Amazon Web Services (AWS)May, 2022- Nov, 2024 -
GigaPRO Associate Certification Test
GigamonMar, 2022- Nov, 2024 -
GigaTECH Certification Test
GigamonNov, 2021- Nov, 2024 -
GigaTECH Foundations Assessment
GigamonNov, 2021- Nov, 2024 -
Formação Cisco CCNA R&S 5.0
Senac São PauloJan, 2016- Nov, 2024 -
Aprendendo a aprender: ferramentas mentais poderosas para ajudá-lo a dominar assuntos difíceis (em Português)
CourseraJul, 2015- Nov, 2024 -
Curso Cisco CCNA Routing & Switching
Cloud Campus Treinamentos em Tecnologia Ltda.Nov, 2014- Nov, 2024 -
Básico de Redes
Cloud Campus Treinamentos em Tecnologia Ltda.Aug, 2014- Nov, 2024 -
MSAN - Conceitos Básicos
Alcatel-LucentApr, 2014- Nov, 2024 -
MSAN - Operação e Manutenção Nível I
Alcatel-LucentApr, 2014- Nov, 2024 -
Projeto e Montagem de Centros e Quadros Elétricos
PIAL LEGRAND DO BRASILNov, 2012- Nov, 2024 -
Segurança e Proteção Inst. Elétricas (DTM, DR, DPS)
PIAL LEGRAND DO BRASILNov, 2012- Nov, 2024 -
Tecnologia para Gerenciamento de Cabos
PIAL LEGRAND DO BRASILNov, 2012- Nov, 2024
Experience
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ARSITEC
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Brazil
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IT Services and IT Consulting
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1 - 100 Employee
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Support Engineer
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Jul 2020 - Present
• Single point of contact between Itaú Unibanco's technical staff, Arsitec and Viavi's NPMD Division. • Assess the client's infrastructure and architecture and its evolution over time. • Apply Viavi and industry guidelines and best practices - configurations, workflows, KPI’s, etc. - to the client's structure, aligning them with the client's priorities and objectives. • Operate as SME - Subject Matter Expert of the Observer platform. Assist the customer in integrating the platform with the other tools already available. • Develop methods and procedures for the Observer platform, considering the client's topological structure and specific applications. • Establish predictive workflows and KPS's on several fronts, such as business practices, storage times and availability of the Observer platform. • Operate as an Observer analyst and consultant, taking into account the customer's network structure, IT policies, practices and requirements. • Make recommendations for the best use of the Observer platform, both in terms of hardware use, as well as new reports, workflows and analysis methods. • Collaborate with the client's different teams in analyzing problems, standard applications and executing test plans. • Perform preventive maintenance on the Observer platform, taking care of firmware and software updates, within the client's contractual prerogatives. • When necessary, escalate problems to the support structure of Viavi's NPMD Division. • Interact with Arsitec and Viavi Sales personnel with suggestions and proposals for service extensions, new implementations, etc. Show less
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Expert Engineer
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Oct 2017 - Jul 2020
• Engineer responsible for the implementation and structuring of the Nokia NOC technical support sector, to assist ISP clients with first and second level ticket openings. Also acting as manager of this sector, performing analysis and data collection, troubleshooting processes, configuration of equipment via CLI, TL1 and graphic platform, field and laboratory tests, development of technical documentation and custom configuration scripts according to clients' needs , maintenance windows for migration and updating of software in production. • Responsible for coordinating and monitoring integration tests of third-party platforms such as MK solutions, Elitesoft Integrator, IXCSoft and others, with Nokia platforms and equipment, providing and developing technical documentation (LLD, HLD, network topologies), configuration scripts , laboratory infrastructure to carry out integration tests and support for technical doubts. • Collaboration within the CRM (Customer Relationship Management) data management tool, in order to help DPR remain connected to its customers, processes are optimized and streamlined and business relationships can be increasingly developed exclusively for each client. • Development of activities to collect and analyze data from processes and activities, in a creative way, to suggest improvements and optimization in points or parts of approval and implementation projects. Generating excellent results to DPR as: reduction of project time, reduction of labor costs in the projects and an evaluation of total satisfaction by the clients. • Responsible for providing training to customers, Operation and Maintenance of the Nokia solution for the ISP market, including the Nokia product lines: 5520, 7360, 7368 and 7362. Show less
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Nokia
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Finland
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Telecommunications
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700 & Above Employee
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Junior Network Engineer
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Jan 2015 - Jan 2017
• Responsible for the development of activities in Telefônica Vivo's testing laboratory in São Paulo, preparing and configuring the whole network structure of service using the line of Alcatel-Lucent access routers 73xx: 7302 Intelligent Services Access Manager (7302 ISAM), the 7330 Intelligent Services Access Manager Fiber to the Node (7330 ISAM FTTN) and the 7360 Intelligent Services Access Manager FX (7360 ISAM FX).• Configuration, performance analysis and troubleshooting of the link-state, distance-vector and exterior gateway routing protocols: such as OSPF, IS-IS, RIPv2 and BGP;• Configuration of routing traffic between remote locations and the central location, using technologies such as: MPLS, PPP, Metro Ethernet and DSL;• Configuration of the communication between routers through links in LAG using LACP negotiation protocol;• Stress tests on a link provisioned with IPTV, VOIP and HSI data;• Configuration and performance analysis of Layer 1 through Layer 4 data, using capture tools such as Wireshark;• Homologation tests of Alcatel-Lucent equipment for the engineering team of Vivo and National Telecommunications Agency (ANATEL);• Development of technical documentation, configuration templates, logs tests for the standardization of Alcatel-Lucent access equipment deployment and procedures at Vivo's networks;• Participation in the projects of MSAN, Shortening of the metallic net, Metrolan GPON and P2P, acting in joint activities with teams from other areas of Nokia and other vendors, such as: Cisco, Datacom, Huawei and Coriant;• Formation of relationship with customers, generating new business which resulted in financial gains for the company. Show less
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Engineering Intern
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Dec 2012 - Dec 2014
• Acting in certifications of telecommunications equipment for broadband services in DSL and GPON technologies;• Activities accompanied by technical engineers for to certification processes for National Telecommunications Agency (ANATEL);• Participation in processes of implantation and generation of equipment devices to modernize the Telefônica Vivo network;• Control of material for trametes used in the laboratory in order to enable the progress of certification tests;• Participation in the organization of internal and external training and workshops on new access technologies and deployment equipment in the Telefônica Vivo network;• Participation in the MSAN project, GPON Rodovia Transbrasiliana, GPON GVT;• Form relationships with customers, generate new business resulting in financial gains for the company. Show less
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Technical Sales Specialist
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Sep 2011 - Sep 2012
• Participation in the sales team, closing sales contracts with major companies such as Samsung, Nokia, Ambev, Eletrobras, SEW Eurodrive, Embraer.• Customer portfolio management and administration processes, participating in product knowledge training, prospecting new clients, customer approach, needs assessment, product presentations, closing sales contracts and after-sales follow-up;• Personalized customer service according to your own needs;• Authorized salesman of the industrial welding equipment of the well-known German brand, Weller;• Sale of power tools and hand tools of brands: Bosch, Dewalt, Milwaukee, Black & Decker, Stanley, SATA, Belzer, ICEL, Minipa; Show less
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Electronic Test Technician
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Feb 2011 - Aug 2011
• Responsible for the authorized technical assistance of the industrial welding Weller equipments;• Analysis of electronic circuits and development of preventive and corrective maintenance activities;• Elaboration of technical reports and technical documentation;• Customer support;• Field technical visits;• Management and inventory control of materials for repair.
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Assistant Electrical Engineer
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Jan 2008 - Dec 2009
• Preventive and corrective maintenance of Desktops and Notebooks; • Preventive and corrective maintenance of inkjet and laser printers; • Refilling cartridges; • Technical visit in clients for maintenance of computer equipment. • Preventive and corrective maintenance of Desktops and Notebooks; • Preventive and corrective maintenance of inkjet and laser printers; • Refilling cartridges; • Technical visit in clients for maintenance of computer equipment.
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Education
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2023 - 2024
FIAP
MBA, Cloud Engineering & Architecture -
2017 - 2018
Universidade Paulista
Specialization, Engineering of Telecommunications Networks and Systems -
2011 - 2016
Universidade Paulista
Bachelor's degree, Electrical and Electronics Engineering -
2008 - 2010
Escola Técnica Estadual Professor Aprígio Gonzaga
Technician, High School with Electronic Technology Qualification
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