Experience

BI4ALL

• Portugal
• Information Technology & Services
• 200 - 300 Employee

• BI Delivery Manager

  • Jan 2022 - Present

  Lisboa, Portugal Delivery Manager of the BI Team @VARO Energy

• BI Product Owner

  • Apr 2021 - Dec 2021

  Lisboa, Portugal Agile Product Owner in BI Team @VARO Energy.



TAP Air Portugal

• Portugal
• Airlines and Aviation
• 700 & Above Employee

• IT Business Development Manager for Customer Data, Loyalty Program and NPS program

  • Jun 2020 - Apr 2021

  After the delivery of the delivery of the customer data management (CDM) project implementation, which becomes a reality in May of 2020, I was challenged to be the head of IT teams for Customer Data, Loyalty Program and NPS(as part of CX) business units. My main responsibilities are: • Coordination of IT teams and products associated with each business unit • Annual budget definition for each area initiatives and trimester capacity plans of the IT teams to support it according to… Show more After the delivery of the delivery of the customer data management (CDM) project implementation, which becomes a reality in May of 2020, I was challenged to be the head of IT teams for Customer Data, Loyalty Program and NPS(as part of CX) business units. My main responsibilities are: • Coordination of IT teams and products associated with each business unit • Annual budget definition for each area initiatives and trimester capacity plans of the IT teams to support it according to profiles and technical skills needed • Elaborate business cases for IT implementations by joining business needs, inputs and estimated outcomes with IT efforts, costs, and timings. Direct participation on the discussion of these business cases at C-Level • Negotiate project plans with stakeholders splitting the scope in MVPs, project phases and final solutions to improve TTM and fast value delivery • Weakly initiative report with 1st line area Directors • Scope of business needs and define high-level business requirements. Expose implementation risks, limitations, and process impacts (direct and indirect) and propose best possible solutions. • Submit the business requirements to IT architecture teams. Discuss and clarify requirements to lead into achievable solutions • Ensure quality consistent deliveries from all software components • Support project managers and analysts to solve project and solution roadblocks • Support business teams in the acceptance phases of the project

• Customer Data Project Manager

  • May 2018 - May 2020

  In May 2018, I was hired by TAP as an IT project manager in the Marketing Business Unit. Since then, I have been in charge of multiple projects related to the Customer Relationship systems. The main project was the implementation of a new Customer Data Management solution based in the Informatica MDM and Informatica DataQuality. This new solution took a different MDM approach and addressed some structural gaps found in the old one and also new features, allowing TAP to go a step further… Show more In May 2018, I was hired by TAP as an IT project manager in the Marketing Business Unit. Since then, I have been in charge of multiple projects related to the Customer Relationship systems. The main project was the implementation of a new Customer Data Management solution based in the Informatica MDM and Informatica DataQuality. This new solution took a different MDM approach and addressed some structural gaps found in the old one and also new features, allowing TAP to go a step further when it comes to the relationship with its final customer. The objective is clear: TAP wants to obtain a comprehensive view about the customer by collecting the most recent data across all the touch-points and feed the CRM, BI and other systems with accurate data and as real-time as possible. In this project, I assumed the role of project manager and product Owner. My main tasks were: • project plan (hybrid: waterfall with agile sprints) • steering meetings with Sponsors and Business Partners • coordinating the project team, which is composed of around 20 co-workers (TAP team and Integrator) and includes functional analysts, software architects, developers, testers, DBA’s • coordinating with other teams’ project managers to address changes in their systems according to the project scope • communicating with suppliers (including contract technical review) • business analysis and scope definition/review with business stakeholders • product design decisions • road-map definition for the future This project became live on May 2020 with the contribution of most than 80 persons. Its last months and its complex rollout were fully remote with everyone working from their homes due to the pandemic. I also worked in other small projects either as a project manager or SME(for customer data and data quality subjects) like Campaign Management, Salesforce CRM implementation and Operational Irregularities Response(algorithm to speed-up back-office decision about customer claims).

• IT Customer Experience Project Manager

  • Sep 2017 - May 2020

  Lisboa e Região Head of a team of five co-workers as project manager and product owner of the CX NPS program. This program was composed by the survey platform (Maritz CX) and also the integration of internal BI and Advanced Analytics system, where the data was processed and the results delivered to the CX business unit. I was responsible for planning and executing software evolution and reporting to the C-Level of TAP.



Aubay

• France
• IT Services and IT Consulting
• 700 & Above Employee

• CRM & MDM IT Project Manager

  • May 2017 - 2018

  Lisboa e Região, Portugal In May 2017, I was recruited by TAP through Aubay, an outsourcing company, in order to be a project manager for the in-house Customer Data Management solution and to coordinate the project team, which was composed of seven to nine co-workers with both functional and developer profiles. During this period, I was responsible for: • Project management for software evolutions of the Customer Data Management platform (planning, execution, test phases and delivery) •… Show more In May 2017, I was recruited by TAP through Aubay, an outsourcing company, in order to be a project manager for the in-house Customer Data Management solution and to coordinate the project team, which was composed of seven to nine co-workers with both functional and developer profiles. During this period, I was responsible for: • Project management for software evolutions of the Customer Data Management platform (planning, execution, test phases and delivery) • Integration of the deliverables with the release management department • Agile team management • Direct reporting to Business Partners • Annual preparation of business cases, budget definition and team capacity At the same time, TAP launched a process to replace the in-house solution with an MDM Market product. I was the leader of this process across all its stages (RFI, RFP, final evaluation, development scenarios, planning, business case and final project approval), which lead to the implementation of a new Customer Data Management solution. Show less



Altice Portugal

• Portugal
• Telecommunications
• 700 & Above Employee

• Comissions and Incentives Consultant

  • Oct 2015 - Apr 2017

  Working in Business Assurance department. Responsible for the system used to determine Commissions and Incentives for internal employees of the B2B sector. The main duties are: • Functional analysis of the Commission and Incentives Models defined by the management for B2B sector. Mapping of the requirements into technical specifications for implementation. • Integration of human based data sources provided by the business departments as well as multiple complex data sources provided by… Show more Working in Business Assurance department. Responsible for the system used to determine Commissions and Incentives for internal employees of the B2B sector. The main duties are: • Functional analysis of the Commission and Incentives Models defined by the management for B2B sector. Mapping of the requirements into technical specifications for implementation. • Integration of human based data sources provided by the business departments as well as multiple complex data sources provided by operational, support and business intelligence systems. • Execution of the processes to determine the commissions and incentives values according to eligibility rules, KPI accomplishment and established targets. • Critical analysis of the results and elaboration of reports. Identification of the Models fragilities and suggestion of improvements. Show less



Portugal Telecom

• Portugal
• Telecommunications
• 700 & Above Employee

• MDM Solution Architect / Technical Project Manager

  • Sep 2013 - Oct 2015

  In 2013 I was challenged to be a Master Software Architect and project leader in the implementation of the centralized Master Data Management solution in PT for Wireless and Wireline systems, based in the OOTB product Microsoft Master Data Services (MDS) which is an integrant part of the Microsoft SQLServer suite. Leader of a project team of 5 persons with both technical and functional profiles in all of the project stages, from the evaluation of tools in the market to the delivery of a… Show more In 2013 I was challenged to be a Master Software Architect and project leader in the implementation of the centralized Master Data Management solution in PT for Wireless and Wireline systems, based in the OOTB product Microsoft Master Data Services (MDS) which is an integrant part of the Microsoft SQLServer suite. Leader of a project team of 5 persons with both technical and functional profiles in all of the project stages, from the evaluation of tools in the market to the delivery of a working solution including scooping, design (functional and technical specification), project control and direct report to the IT directors, tests and roll-out. The centralized solution works as reference for multiple systems. Supports, for instance, CRM, Billing, Field Force Management, Rating Engine, Self-Care Portals and Business Intelligence (among other systems). In charge of all architectural decisions ensuring that the presented technical solution fulfills the business requirements in areas such as: • Analysis of Product OOTB features and its adjustment to requisites. • Definition of custom developments needed to overcome product GAPs and satisfy the needs; • Integration through SSIS (ETL, Batch, Web Service) with information consumers/suppliers. Design of generic processes that ensure scalability of the overall solution. Definition of validation processes to ensure Data Quality in the data integration process; • Definition of the Migration Strategy for roll-outs and a long term plan for the coexistence of the new solution and the Legacy Tools ensuring zero impact to suppliers/consumers; • Plan and implement the development lifecycle of the tool in compliance with company internal policies; • Definition of a scalable IFT architecture and its specs to support 3 autonomous environments (Development, Quality and Production); • Preparation of the documentation and training material. Conduction of workshops to preform demonstrations to directors, users and support teams.

• IT Consultant

  • Sep 2010 - Oct 2015

  Joined PT in the middle of a big transformation in the IT systems provoked for an even bigger changes in the company with the fusion of different segments. The old systems needed to be replaced by new ones that promote synergies between the different parts of the business and lead to an integrated vision of the client. This integrated vision was, for instance, the first step for the release of the first fully 4-play telecommunications product in Portugal. I participated in structural IT… Show more Joined PT in the middle of a big transformation in the IT systems provoked for an even bigger changes in the company with the fusion of different segments. The old systems needed to be replaced by new ones that promote synergies between the different parts of the business and lead to an integrated vision of the client. This integrated vision was, for instance, the first step for the release of the first fully 4-play telecommunications product in Portugal. I participated in structural IT projects such as CRM (Siebel), Online Customer Self Care Areas, Integration Platform (TIBCO) and other continuous initiatives for OSS, BSS as Reference Data expert with main duties: • Promotion of the system architecture best practices in line with the Canonical Data Model; • Performing functional and technical analysis of business requirements; • Reference Data management involving advanced data analysis with several different tools. Ongoing initiatives support. In CRM project, that was a partnership with Accenture Portugal, I was the main expert of the Reference Data subjects for Phases 2 and 3 (for enterprise and wireless segments) and also in its complementary initiatives like Segmentation Module, Partner Management Module, Catalog Management System and others. Besides the general tasks referred, there were performed some specific tasks like: • Functional specification of the Reference and Master Data requisites; • Data modeling and standardization; • Data profiling, analysis, identification of cleansing actions and migration rules for RD concepts; • Preparation of inner-system mappings of RD Attributes made in the Integration Platform (TIBCO); • Implementation of complex matrixes of Business Rules to support CRM system in Integration and Operation processes to determine client core attributes like Client Segment, Type of Service, Treatment Area, Grade of Service, etc. • Follow-up of the initiatives of tests for the overall solution and direct participation in roll-out.



DEEC – IST

• LTI Manager / System Administrator

  • May 2007 - Aug 2010

  Part of the LTI management team responsible for the operation and improvement of offered services in a LTI with 4 rooms and over 100 end user computers provided with dual boot to be used either for academic practice classes or opened to students in general outside classes schedules. Direct lead of the monitor’s team composed by 10 persons. As the LTI Manager the tasks included the coordination of activities and schedules, recruitment and selection processes, training, financial… Show more Part of the LTI management team responsible for the operation and improvement of offered services in a LTI with 4 rooms and over 100 end user computers provided with dual boot to be used either for academic practice classes or opened to students in general outside classes schedules. Direct lead of the monitor’s team composed by 10 persons. As the LTI Manager the tasks included the coordination of activities and schedules, recruitment and selection processes, training, financial management and payments. As a System Admin the main duties were: • Responsible for the operation of the LTI servers and Network (AD, DNS, DHCP, Firewal, Web and Exchange Servers); • Software and Hardware maintenance and upgrade plan both for the end users computers and LTI servers and networks. With those main technical challenges: • Implementation of a new and redundant AD Domain to over 100 computers, based on Windows Server 2008; • Migration of the old LTI website from PHP 3.0 into a modular platform based in Drupal and complemented with custom PHP 4.0 modules; • Deployment of a new internal network structure and equipment to increase from 100Mbps to 1Gbps and support ghost replication in Gigabit; • Installation of a Network Storage with RAID support. Show less



DEEC - IST

• IT LAB Monitor

  • Oct 2006 - May 2007

  At an IT Laboratory responsible for: • Welcome and manage user access to computers according to defined priorities and waiting lists and room’s class occupation; • Provide IT support to IT lab users, professors and general users/students; • Control printing activities and associated charging.