Experience

Axedis

• Belgium
• Non-profit Organizations
• 1 - 100 Employee

• Head of operations

  • Oct 2016 - Sep 2021

  Head of operations reporting to CEO. -Creation and execution of strategy within operational and logistic divisions and infrastructure, -Introduction of new products and processes, e.g. clean room for food packaging, -Continuous organisation improvement - productivity/profitability and customer value, -People management (150+ people, blue and white collars, unions, Work Council, Health and Security Committee, Board of directors). Head of operations reporting to CEO. -Creation and execution of strategy within operational and logistic divisions and infrastructure, -Introduction of new products and processes, e.g. clean room for food packaging, -Continuous organisation improvement - productivity/profitability and customer value, -People management (150+ people, blue and white collars, unions, Work Council, Health and Security Committee, Board of directors).



Caterpillar Inc.

• United States
• Machinery Manufacturing
• 700 & Above Employee

• Commercial Supervisor

  • Nov 2011 - Sep 2015

  Commercial Supervisor Excavation (Belgium) reporting to Business Unit Mgr EXD (Excavation Division) -Supervision of the Velocity Team, -Determination of an entire supply plan for a $70,000,000+ mega-deal in Turkey, -Delivery on time of multiple and parallel NPI’s and Source Changes with a focus on Asia, -Execution of Lane Strategy: simplification of product offering, reduction of finished goods inventory, increase in turns with maintained availability and profit. -Price List… Show more Commercial Supervisor Excavation (Belgium) reporting to Business Unit Mgr EXD (Excavation Division) -Supervision of the Velocity Team, -Determination of an entire supply plan for a $70,000,000+ mega-deal in Turkey, -Delivery on time of multiple and parallel NPI’s and Source Changes with a focus on Asia, -Execution of Lane Strategy: simplification of product offering, reduction of finished goods inventory, increase in turns with maintained availability and profit. -Price List definition and publication to the dealer network

• Product Support Supervisor

  • Mar 2006 - Oct 2011

  Product Support Supervisor Excavation (Belgium) reporting to Business Unit Mgr EXD (Excavation Division) -Supervision of the Product Support Group (12 staff), -Creation and institutionalization of a daily feedback process of field issues to Factory, -Improvement of Employee Engagement from 74% to historical best 90% as well as Leadership (68% to historical best 86%). Service to customer has increased, despite austerity measures, -Development of a Warranty Prediction Tool for the… Show more Product Support Supervisor Excavation (Belgium) reporting to Business Unit Mgr EXD (Excavation Division) -Supervision of the Product Support Group (12 staff), -Creation and institutionalization of a daily feedback process of field issues to Factory, -Improvement of Employee Engagement from 74% to historical best 90% as well as Leadership (68% to historical best 86%). Service to customer has increased, despite austerity measures, -Development of a Warranty Prediction Tool for the entire division (all factories, all markets, standard and goodwill), -Management and resolution of several major worldwide crises on defective components by suppliers, ensuring units in the field, with dealers and in transit are inspected and reworked, using in-process and out-of process actions, -Burning platform creation for Executive Management to fund extensive and expensive proactive field rework programs or to change designs to improve current products quality, reliability and durability, -Presentation to Caterpillar and dealer principles (VP level) of product issues.

• Six Sigma Black Belt (UK)

  • Jun 2004 - Feb 2006

  6-Sigma Black Belt DMAIC and DMEDI (UK) reporting to Business Unit Mgr CIPL (Caterpillar Impact Products Limited) -Execution of projects related to strategic process improvement or creation, and delivery of financial benefits at deadline and scope, balancing voice of the customer (VOC) and voice of the business (VOB), namely increasing hydraulic hammer sales in Italy and in Germany. Training of green belts. Contribution as well as green belt, sponsor, subject matter expert and… Show more 6-Sigma Black Belt DMAIC and DMEDI (UK) reporting to Business Unit Mgr CIPL (Caterpillar Impact Products Limited) -Execution of projects related to strategic process improvement or creation, and delivery of financial benefits at deadline and scope, balancing voice of the customer (VOC) and voice of the business (VOB), namely increasing hydraulic hammer sales in Italy and in Germany. Training of green belts. Contribution as well as green belt, sponsor, subject matter expert and stakeholder.

• Product Support Manager (UK)

  • Nov 2003 - May 2004

  Product Support Manager (UK) reporting to Product Mgr CIPL (Caterpillar Impact Products Limited) -Development and integration of quality/reliability measures into the corporate database, -Monitoring and Control of Warranty (target met), -Identification of top product issues and coordination of engineering and manufacturing actions to provide engineered solutions; drafting and publication of service letters to the worldwide dealer network.

• Senior Design Engineer (UK)

  • Feb 2002 - Oct 2003

  Senior Design Engineer (UK) reporting to Engineering Mgr CIPL (Caterpillar Impact Products Limited) -Design and completion of a formal field evaluation program in 2 continents with tight schedule and budget, focused on quality. A significant task was benchmarking market price and practises, -Introduction of the first CAT designed hammer, the H140Ds, managing field prototypes, compiling reliability material, and delivering product literature.

• Senior Design Engineer (Spain)

  • Nov 2001 - Jan 2002

  Senior Design Engineer (Spain) reporting to Engineering Mgr CIPL (Caterpillar Impact Products Limited) -Design and completion of a formal field evaluation program in 2 continents with tight schedule and budget, focused on quality. A significant task was benchmarking market price and practises, -Introduction of the first CAT designed hammer, the H140Ds, managing field prototypes, compiling reliability material, and delivering product literature.

• Product Performance Engineer (Spain)

  • Apr 2000 - Oct 2001

  Product Performance Engineer (Spain) reporting to Commercial Mgr CIPL (Caterpillar Impact Products Limited) -Provided EAME dealer branches and end users with product, technical and sales support, training on hammers and machines circuits, commissioning of hammers, warranty administration, field follow programs and customer visits.

• Product Performance Engineer (UK)

  • Jan 1999 - Mar 2000

  Product Performance Engineer (UK) reporting to Commercial Mgr CIPL (Caterpillar Impact Products Limited) -Creation and delivery of training to EAME dealer branches and end users on product, technical and sales support, training on hammers and machines circuits, commissioning of hammers, warranty administration, field follow programs and customer visits, 3000 man-hours of adult training provided.

• Project Engineer (Germany)

  • Nov 1995 - Dec 1998

  Project Engineer (Germany) reporting to Commercial Mgr CSA (Caterpillar Special Attachments) -Field support of Caterpillar dealer network in Europe with a strong focus on Germany, 3000 man-hours of adult training provided.