Bruno Andreoletti

Account Relationship Manager at VCOM Tecnologia
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Contact Information
us****@****om
(386) 825-5501
Location
São Paulo, São Paulo, Brazil, BR
Languages
  • Espanhol Full professional proficiency
  • Português Native or bilingual proficiency
  • Inglês Elementary proficiency

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Marcio Miranda

Bruno desde o primeiro encontro nas salas de pós graduação sempre se mostrou muito flexivel e articulado para trocar conhecimentos em todos os assuntos e não foi surpresa hoje o excelentíssimo desempenho na disciplina de Características Empreendedoras, negociando, conduzindo estratégias e externando seu aprendizado. Não tenho dúvidas do grande sucesso que terá profissionalmente por isso recomendo.

Rodolpho Novaes

Bruno é um profissional transparente, honesto e digno. Possui um vasto conhecimento e experiência nas soluções que oferece. Paciente na hora de ouvir o que o cliente necessita além de ser extremamente justo/qualificado quando sugere a solução/projeto, passando uma confiança enorme.

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Credentials

  • SCRUM FOUNDATION PROFESSIONAL CERTIFICATE (SFPC)
    CertiProf
    Jun, 2020
    - Sep, 2024
  • Projetos Ágeis com SCRUM
    Digital Innovation One
    Aug, 2019
    - Sep, 2024
  • Scrum Fundamentals Certified
    SCRUMstudy - Accreditation Body for Scrum and Agile;Download Free Scrum Body of Knowledge(381 pages)
    Jul, 2019
    - Sep, 2024
  • Trilha de Análise de Negócios
    The Developers Conference
    Jul, 2019
    - Sep, 2024
  • Agile Scrum Foundation
    Estabilis Academy
    Jun, 2019
    - Sep, 2024
  • Jornada Design Thinking
    Innova Thinking
    Apr, 2019
    - Sep, 2024
  • Implementing and Maintaining Microsoft® SQL Server® - 2008 - Reporting Services
    Ka Solution
    May, 2013
    - Sep, 2024
  • Writing Queries Using Microsoft® SQL Server® Transact-SQL
    Ka Solution

Experience

  • VCOM Tecnologia
    • Brazil
    • Software Development
    • 1 - 100 Employee
    • Account Relationship Manager
      • Apr 2021 - Present

      Gerenciar as operações e projetos de implantação, experiência do cliente, pré-venda, pós-venda e serviços; Liderar o atendimento, reportes e a gestão dos novos projetos junto aos clientes; Prospectar novos negócios e gerenciar propostas comerciais; Participar de reuniões virtuais e presenciais, quando necessário; Realizar entrevistas técnicas e follow up das oportunidades; Apoiar na execução de estratégias para implantação dos novos negócios; Responsável por garantir a estratégia e execução de todos os atendimentos da empresa; Elaborar e implementar indicadores que avaliem produtividade, processos, eficiência e qualidade de atendimento; Construir processos integrados entre as diversas linhas de atuação; Show less

  • MFM TI - Sistemas de Cobrança
    • Product Owner
      • Dec 2018 - Mar 2021

      • Meetings to survey the need for user areas to design new features; • Enhance product value and team work through product backlog management; • Definition and specification of business requirements; • Follow and measurement of deliverables; • Product alignment and explanation meetings with customers; • Business model development: business analysis, benchmarking, business plan for new product features; • New business studies and possibility of business markets for business - innovation; • Study of marketing and technological trends, aiming to enhance the system and identifying the best way to implement in the business; • Address questions from business executives and internal areas. • Ensure results using agile methodologies and equanimity of information together with the areas and project stakeholders (Daily Sprint Planning, Sprint Retrospective, Sprint Review); • Experience with agile methodology; Show less

    • Account Manager
      • Oct 2014 - Dec 2018

      Responsible for serving certain clients and companies, making the intermediary between these clients and the company, making the bridge in solving problems, negotiating contracts and proposals for the client.Form and manage client portfolios, assisting in customizing the solutions ordered, closing sales of products and solutions for the corporate market, preparing the coordination of training, assisting in the preparation of the project in negotiating contracts, proposing customer proposals, presenting solutions. for customer issues, identifying needs and offering the most appropriate products, anticipating demands to override competition, designing projects, visiting sales outlets and customers, always focused on publishing companies that sell some kind of product or service focuses on software. Guide the team, give tips, the search for new customers, among others, being also responsible for the motivation of the team, including considering the issue of compensation and the results presented by the team. Show less

    • Business consultant
      • May 2011 - Oct 2014

      Mapping of processes and system functionalities, adapting to customer needs during the project. Identify process improvements and drive customer business rules. Prepares documents, conducts surveys of activities and monitoring of project deadlines with the team.

  • Consulcred
    • Brazil
    • Human Resources Services
    • 1 - 100 Employee
    • Billing Supervisor
      • Jan 2009 - May 2011

      Supervise staff operating on systems, documents, reports, agreements, payment adjustment terms and others.Schedule the daily collection of the area, generate customer list, assist in service, analyze the recovery rates of titles for staff and coordinate the performance of subordinate employees, control their frequency, absenteeism and punctuality, operate in computerized system, documents, reports, agreements, payment adjustment terms and others, receiving and contacting the contracting customer, assisting the billing officer, as well as the area manager to set goals, measure performance or evaluate results, apply performance appraisals, and provide feedback. , conduct team meetings and lectures, oversee quality-focused service activities, ensure customer service, answer questions, coordinate helpers, generate reports, track goal achievement, guide staff on customer service , encourage the operator to perform his work, define this strategy for meeting goals, providing personalized customer service when needed, monitoring service calls, reviewing reports, answering operator questions and managing conflicts Show less

    • Billing Officer
      • Jan 2008 - 2009

      Accompanies with banks the credit limit approvals and payment condition release, bank approval, contract issuance, invoice submission to the bank and collection of documents for analysis. Sending charges to individuals and corporations, requests for bank withdrawal, protest and protest letter issuance.Performs customer registration, analyzes credit limit and research pending in protection agencies. Track payments, track ongoing invoices, and charge open amounts

Education

  • Universidade Cruzeiro do Sul
    Pós Graduado, Administration, Business and Marketing
    2018 - 2019
  • Universidade Cidade de São Paulo
    People Management, People Management with Emphasis on Organizational Leadership
    2012 - 2014
  • FESPSP - Fundação Escola de Sociologia e Politica de São Paulo
    Bacharelado em Administração
    2009 - 2011

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