Bruno Amaral

Customer Support Team Leader at KnowHowDo
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Contact Information
us****@****om
(386) 825-5501
Location
PT
Languages
  • Português Native or bilingual proficiency
  • Inglês Full professional proficiency
  • Espanhol Elementary proficiency
  • Francês Elementary proficiency

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Bio

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5.0

/5.0
/ Based on 2 ratings
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Anna Sieniawska EMCC EIA

I have worked with Bruno for nearly 5 years and watched him grow into an exceptional customer lead, providing a world-class customer experience. He has been responsible for running a multilingual customer support team servicing 1M+ customers across over 100 countries. Bruno is driven by customer-centric satisfaction. He delivers on everything from professional communication via email, chat, and phone, to dealing with escalations and refunds. He is excellent at getting to the bottom of any issue and resolving it. He is a superb team leader, experienced in onboarding and training, delivering ongoing coaching, directing team efforts, measuring KPIs, and hitting targets. Bruno was my go-to person to resolve customer-related issues. I also enjoyed working with Bruno on many projects outside of the customer support field. Bruno is incredibly hardworking, dedicated, and helpful. He has a strong work ethic and high emotional intelligence. He has a very positive attitude, is kind and emphatic both in terms of customers and his colleagues. He is a pleasure to work with. Any organization would be lucky to have him. Bruno, thank you for everything, and I hope our paths will cross again.

Roberto M.

I had the pleasure of working with Bruno for over 4 years. He is a fantastic customer support leader, very reliable, trustworthy, extremely efficient, and dedicated to his job. I am constantly impressed by his way of handling difficult tickets and challenging customer situations, always remaining calm and positive and trying his best to help customers in the fastest and friendliest way possible. Bruno is well organized, diligent, a fast learner, always thinking outside the box and researching new tools and software that can improve the customer support experience. Bruno is a great teammate, very positive and approachable, always ready to help and provide support. I highly recommend Bruno, and I am confident he would be a great asset to any company.

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Credentials

  • Building Rapport with Customers
    LinkedIn
    Feb, 2021
    - Nov, 2024
  • Design Thinking: Customer Experience
    LinkedIn
    Feb, 2021
    - Nov, 2024
  • Leading Culture Change in Your Team
    LinkedIn
    Feb, 2021
    - Nov, 2024

Experience

    • Ireland
    • E-learning
    • 1 - 100 Employee
    • Customer Support Team Leader
      • Jan 2020 - Present

    • Business Development Manager, Customer Support Specialist
      • May 2016 - Dec 2019

    • Portugal
    • Photography
    • Business Owner
      • Jan 2014 - Present

    • Portugal
    • Media Production
    • Photographer
      • 2015 - Jan 2020

      Video and photography production. Video and photography production.

    • Production Team Manager, Logistics
      • 2010 - 2015

      Involved in all aspects related to vineyard and pear orchards production. Involved in all aspects related to vineyard and pear orchards production.

    • Garden Designer, Client Manager
      • 2005 - 2006

      Build and maintain gardens. Team leader. Build and maintain gardens. Team leader.

    • Client Services Manager,Logistics, Showroom manager
      • Jan 2003 - Dec 2005

      A company that retailed decoration items and furniture. Worked in sales, transportation, furniture restoration. A company that retailed decoration items and furniture. Worked in sales, transportation, furniture restoration.

    • General Manager Sales
      • 1999 - 2003

      Sales, Logistics. Sales, Logistics.

Education

  • Universidade do Algarve
    Biologia Marinha
    1995 - 1998

Community

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