Experience

TVM verzekeringen

• Netherlands
• Insurance
• 400 - 500 Employee

• Stream Lead IT Service Management

  • Oct 2023 - Present

  Hoogeveen, Drenthe, Netherlands



Eveningred ICT

• Independent Contractor

  • May 2022 - Present

  Neuenhaus, Lower Saxony, Germany Based on my experience and knowledge I would like to assist and help organizations on the cutting edge of Business and IT as a independent contractor. #ZZP #freelance #EveningredICT Projects: Current TVM - Business Design en Roadmapmanagement Product Owner Infrastructure



Royal Agrifirm Group

• Netherlands
• Farming
• 700 & Above Employee

• Service Delivery Coordinator

  • Apr 2023 - Oct 2023



TVM verzekeringen

• Netherlands
• Insurance
• 400 - 500 Employee

• Product Owner Team Infrastructure & Servicedesk

  • Jun 2022 - Apr 2023

  Hoogeveen, Drenthe, Netherlands



Thales

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Global Service Owner Service Squad Gateways

  • Feb 2021 - May 2022

  Vélizy-Villacoublay, Île-de-France, France As a Global Service Owner, responsible for end to end service delivery and quality of the service within the agreed SLAs (Service Level Agreement). Ensuring end-to-end accountability, end-user focus and delivering team empowerment. Main responsibilities : • Describe and organize service activities, service catalogue and delivery model • Captain the service squad, organize stand-up meeting, arbitrate between priorities and resolve ambiguities with agile tooling (e.g… Show more As a Global Service Owner, responsible for end to end service delivery and quality of the service within the agreed SLAs (Service Level Agreement). Ensuring end-to-end accountability, end-user focus and delivering team empowerment. Main responsibilities : • Describe and organize service activities, service catalogue and delivery model • Captain the service squad, organize stand-up meeting, arbitrate between priorities and resolve ambiguities with agile tooling (e.g. JIRA) • Propose evolution roadmap, either through continuous improvement within the service squad or by proposing a product brief to setup a dedicated initiative • Optimize TCO (Total Cost of Ownership) of the service by identifying, implementing and following-up service costs reduction. • Prepare yearly service cost forecast and follow up service costs on a quarterly basis with the Value Office • Ensure effective supplier management by organizing regular performance reviews and setting up action plan • Handle service escalation during major issues, initiating task force when appropriate and ensuring smooth communication with stakeholders • Exemplify agile values, principles and ways of working, and foster agile mind-set within the team • Coordinate and prioritize resources across various entities (e.g. CBU, Countries, Regions…). • Planning and managing a yearly budget (OPEX and CAPEX) of roughly 4 million € • Acting as a "Servant Leader" - and a coach - empowering your teams for delivery through setting guidance on directions while providing autonomy on the means. Technology: Internet access Gateway Proxy, Sandbox et Anti-Malware (McAfee, Zscaler), Threat detection (McAfee TIE, GTI) Mobility GW: Cisco (AnyConnect client, ASA Firepower, ISE) and Stormshield (TheGreenBow client) Firewalls: Fortigate, Stormshield Others : Reporting (McAfee CSR), Load balancers F5, Directories (AD, LDAP)

• Product Owner IT Infrastructure and Workspace

  • Jan 2015 - Feb 2021

  Hengelo As Product Owner IT Infrastructure responsible for working with devops teams involved in creating and prioritizing a backlog with user stories that will improve the quality and scalability of the technology used to plan, deploy and maintain the Thales IT Infrastructure. In corporation with Architects create, maintain and execute global IT roadmap. Work closely with stakeholders and other product owners, as well as system administrators, technicians and engineers. Guide multiple… Show more As Product Owner IT Infrastructure responsible for working with devops teams involved in creating and prioritizing a backlog with user stories that will improve the quality and scalability of the technology used to plan, deploy and maintain the Thales IT Infrastructure. In corporation with Architects create, maintain and execute global IT roadmap. Work closely with stakeholders and other product owners, as well as system administrators, technicians and engineers. Guide multiple self-steering teams towards a common goal. Act as a servant leader for the devops team. Thales Information Systems Department (ISD) is a shared service center who is responsible for developing, maintaining and supporting the internal IT Infrastructure and services used by our employees worldwide ranging from desktop and mobile computing to video conferencing, telephony and many business applications.



Deltics

• Netherlands
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Manager a.i.

  • Sep 2014 - Dec 2014

  Hengelo Overall accountability for defining the service, ensuring services are delivered in accordance with agreed business requirements, and managing the service lifecycle in conjunction with a Service Team.

• Project Manager

  • Jan 2013 - Dec 2014

  Hengelo Responsible for the control of innovative infrastructure projects. Divided in complex storage-, virtualization- networking and cloud projects.



Thales

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Process Manager Service Delivery

  • May 2011 - Dec 2012

  Hengelo Responsible for the realization of the delivery of IT services for Thales Netherlands - Availability, Capacity: Support projects and releases (monitoring, underpinning contracts, etc.) in accordance with the Service Level Agreement. - Handle the process of events and organize and execute reporting of KPI’s. - Support the Business Continuity Management process so that Service Levels (Recovery Time Objectives, Data Loss Objectives) in case of disaster can be realized. - Change… Show more Responsible for the realization of the delivery of IT services for Thales Netherlands - Availability, Capacity: Support projects and releases (monitoring, underpinning contracts, etc.) in accordance with the Service Level Agreement. - Handle the process of events and organize and execute reporting of KPI’s. - Support the Business Continuity Management process so that Service Levels (Recovery Time Objectives, Data Loss Objectives) in case of disaster can be realized. - Change, Release: On-going monitoring of changes on the IT services. Ensuring with both technical and non-technical aspects that releases are structured taken in to production. - Chairman Change Advisory Board Thales ISD

• Interim Process Manager Service Delivery (Tjellens)

  • Oct 2010 - May 2011

  Hengelo Responsible for the realization of the delivery of IT services for Thales Netherlands - Availability, Capacity: Support projects and releases (monitoring, underpinning contracts, etc.) in accordance with the Service Level Agreement. - Handle the process of events and organize and execute reporting of KPI’s. - Support the Business Continuity Management process so that Service Levels (Recovery Time Objectives, Data Loss Objectives) in case of disaster can be realized. - Change… Show more Responsible for the realization of the delivery of IT services for Thales Netherlands - Availability, Capacity: Support projects and releases (monitoring, underpinning contracts, etc.) in accordance with the Service Level Agreement. - Handle the process of events and organize and execute reporting of KPI’s. - Support the Business Continuity Management process so that Service Levels (Recovery Time Objectives, Data Loss Objectives) in case of disaster can be realized. - Change, Release: On-going monitoring of changes on the IT services. Ensuring with both technical and non-technical aspects that releases are structured taken in to production. - Chairman Change Advisory Board Thales ISD



Q-Solve

• IT Services and IT Consulting

• Senior Technical Consultant

  • Jan 2010 - Oct 2010

  Gramsbergen Worked as senior IT consultant and project lead.



KPN

• Netherlands
• Telecommunications
• 700 & Above Employee

• Servicecoordinator

  • Dec 2008 - Dec 2009

  Amsterdam - Responsible for the operational control of projects - Participate in projects and changes where the service is directly involved or the service overlaps - Implement ITIL processes and redesign them - Responsible for the operational control of incidents, problems and changes - Establish priorities in current activities - Develop and submit proposals in order to improve the service level - Monitor service level based on process reports - Control or modify operational… Show more - Responsible for the operational control of projects - Participate in projects and changes where the service is directly involved or the service overlaps - Implement ITIL processes and redesign them - Responsible for the operational control of incidents, problems and changes - Establish priorities in current activities - Develop and submit proposals in order to improve the service level - Monitor service level based on process reports - Control or modify operational management based on incidents - Management and publication of technical documentation - Ensure sufficient knowledge about the service - Ensure that the level of service is provided as defined in the SLA Show less



Reinier de Graaf ziekenhuis

• Netherlands
• Hospitals and Health Care
• 700 & Above Employee

• Senior Systems Administrator / IT Coordinator

  • Aug 2008 - Nov 2008

  Delft Area, Netherlands As a Senior Systems Administrator / IT Coordinator performed a Wide range of work related with both management / troubleshooting tasks and project work.



Politie Nederland

• Law Enforcement
• 700 & Above Employee

• Network manager

  • May 2008 - Aug 2008

  Amsterdam Area, Netherlands Performed a wide range of work divided by management / troubleshooting and project work.



Advisie

• Netherlands
• Information Technology & Services
• 1 - 100 Employee

• Senior IT Consultant

  • 2007 - 2008

  Soest As an IT consultant performed a wide range of work related with both management / troubleshooting and project work. Final responsibility for various ICT projects



Fead Assist

• ICT / Application Administrator

  • 2001 - 2007

  Apeldoorn Area, Netherlands Responsible for the management of the IT infrastructure Responsible for functional and technical application management of various financial and salary packages.



Advisie

• Netherlands
• Information Technology & Services
• 1 - 100 Employee

• IT consultant

  • 1995 - 2001

  Soest As an IT consultant performed a wide range of work related to both management / troubleshooting and project work. Final responsibility for various ICT projects