Experience

Achievers

• Canada
• Software Development
• 500 - 600 Employee

• Team Leader Customer Service Support

  • Oct 2022 - Present

• Customer Care Specialist

  • Sep 2020 - Oct 2022

  • Responsible for establishing a customer-facing success plan and best-practice recommendations to serve as the foundation for customer success.• Provide exceptional Customer Service to our Admins and Clients.• Manage & action cases in a timely manner.• Ensuring all SLA’s are met on a daily basis

• Rewards Manager

  • May 2016 - Sep 2020

  • Innovate and maintain the range offering to provide interesting and desirable choice• Co-ordinate with the team to work in a more efficient manner• Maintain and develop relationship with current and potential suppliers• Analyse and report on pricing review, changes and supplier performance • Co-ordinate project meetings, collating minutes, monitoring and reporting on actions;• Account management, build and maintain relationship with existing and new clients.• Manage and train a team of two Show less



CIP Studio

• Australia
• Design Services
• 1 - 100 Employee

• Studio Manager

  • Sep 2015 - Apr 2016

  • Set up, maintain and supporting of processes, templates and tools to be used by each new client project; • Establish, maintain, update and report on project; • Schedule (Milestone / Resources) and manage project timelines; • Manage Issues, risks and changes for projects; This includes identifying and reporting potential slippages; addressing issues, risks, changes, scheduled activities or cost overruns; • Manage project timelines; • Prepare consolidated Project Status / Performance Reports; • Co-ordinate project meetings, collating minutes, monitoring and reporting on actions; • Guide and support the project to achieve expected outcomes; Show less



Tata Global Beverages

• India
• Food and Beverage Services
• 300 - 400 Employee

• Administrator for Supply Chain Customer Service (Map Coffee)

  • Jul 2014 - Sep 2015

  • Processing export, retail, traditional, internet corporate, SME & corporate orders• Respond to all SME enquiries in a prompt and professional manner• Interact with external web agency to address web issues as they arise• Coordinate entire process for Corporate service calls, including acting as first point of contact, triaging issues, co-ordinating with service team and summarising delivery performance for monthly reporting and analysis• Liaising with Electrical Stores regarding Promos/Claims/Sample pack/delivery issues• Follow on customer enquiry and delivery issue and capture delivery performance on a monthly basis• Provide superior customer service solutions via both email and phone for all different range of customers.• Supply Planning of Local suppliers• Provide weekly Low stock on hand reports Show less

• Administrator for Corporate and Retail Admin Assistant (Map Coffee)

  • Jan 2013 - Jun 2014

  • reception duties;• Financials: Processing of invoices; Monthly Reconciliation;• Promotional Liaison with major FMCG retailers: incl: Target; Woolworths;• After Sales Management: Managing the return/warranty process;• Order Inventory & Sales Management: Order Management;• Customer Relations: Complaint management; • Office management.



Hollister Co.

• United States
• Retail
• 700 & Above Employee

• Stock Manager

  • Sep 2012 - Dec 2012

  • Responsible for maintaining the entire stockroom and in charge of organizing new and old item inventory. • Part of the management team regards to opening and closing down the store. • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. • Train or instruct employees in job duties or company policies or arrange for training to be provided. • Make recommendations to management concerning such issues as staffing decisions or procedural changes. • Monitor inventory levels and requisition or purchase supplies as needed. Show less



Evian Resort

• France
• Hospitality
• 200 - 300 Employee

• Event Coordination: Evian Championship

  • Mar 2012 - Sep 2012

  • Digital Mgt: Creating content and Social Media Marketing for Facebook, Twitter and Instagram • Event Administration & Coordination; • Sponsor & Player Liaison for the Junior’s Cup & Evian Masters • Organization of Evian Masters Junior’s Cup (Junior International event) & Charity Soccer Game with High Profile Celebrities and French professional players. • Digital Mgt: Creating content and Social Media Marketing for Facebook, Twitter and Instagram • Event Administration & Coordination; • Sponsor & Player Liaison for the Junior’s Cup & Evian Masters • Organization of Evian Masters Junior’s Cup (Junior International event) & Charity Soccer Game with High Profile Celebrities and French professional players.



Albert Park Driving Range

• Région de Melbourne, Australie

• Shop Assistant

  • Mar 2011 - Dec 2011

  - Store Administration & Rostering; - Event Administration & Coordination; - Equipment Sales; Order Inventory. - Store Administration & Rostering; - Event Administration & Coordination; - Equipment Sales; Order Inventory.



Evian Resort

• France
• Hospitality
• 200 - 300 Employee

• Event Operations: Championship

  • Jun 2008 - Jul 2010

  - Event Administration & Coordination; - Sponsor & Player Liaison for the Junior’s Cup & Evian Masters; - Customer Relations Officer Operated as ‘Chief Starter’ during the Event; - Organisation of Evian Masters Junior’s Cup(Junior International event) & Charity Soccer Game with High Profile Celebrities and French professional players. - Event Administration & Coordination; - Sponsor & Player Liaison for the Junior’s Cup & Evian Masters; - Customer Relations Officer Operated as ‘Chief Starter’ during the Event; - Organisation of Evian Masters Junior’s Cup(Junior International event) & Charity Soccer Game with High Profile Celebrities and French professional players.