Head of Place Management

• Sep 2022 - Present

Environment Operations Manager

• Aug 2019 - Mar 2023

New West End Company is the UK’s largest retail Business Improvement District (BID) representing 600 businesses in the retail and leisure world’s top destination - London's West End including Oxford, Regent and Bond Street, and 74 surrounding streets.To lead and direct all Environment Operational activities, including:- Connecting with clients to ensure the service provided are relevant, timely, and ads real value.- Ensuring the commercial success of the area by developing and promoting the area, and keeping the streets clean, safe, and welcoming to increase footfall and investment.- Ensuring delivering value to members through a safer, cleaner, and well-managed streets, sustainability, public realm enhancement and another number of key projects and services.- Working in partnership with Westminster City Council and Homeless outreach teams- Providing operational Event support- Responsible for monitoring of local authority statutory baseline services in the area. Show less

Operations Manager

• Sep 2017 - Aug 2019

Responsible for The Football Association contract for both sites Wembley Stadium and St Georges Park.As the Operations Manager, I am responsible for managing the day to day operational activities of the services Veolia provides and to ensure the smooth running of all operations and compliance with contract specifications and obligations.Leading the team to meet the contract objectives in terms of service delivery relating to the activities in accordance with the Client's standards. Am able to develop and implement effective customer care systems and to proactively engage with the client in regular dialogue to review customer needs, service delivery and new developments. Providing professional technical advice in respect of the effective management of the operations and the business having regard for the requirements of the appropriate waste management legislation, and initiate and support the development of new products and management tools to ensure good control and development of the contract.Planning and operational delivery of successful events within Wembley Stadium. Event planning and working closely with event organisers, promoters, and internal venue departments. Show less

Environmental Manager

• Sep 2016 - Sep 2017

Responsible for The Football Association contract for both sites Wembley Stadium and St Georges Park.

Sales Officer

• Dec 2015 - Sep 2016

.Ensuring all enquiries from customers are handled in accordance with customer service expectations in a timely and efficient manner ·Advising customers on sustainable solutions to meet their waste management requirements ·Generating new business leads through proactive outbound calling of existing customers ·Upselling Veolia's services to existing customers·Liaising with Operations, Accounts Receivable and the Sales Administration Teams frequently ·Completing sales related paperwork and reports as required Show less

Supervisor

• Jul 2013 - Nov 2015

Based on the flagship store in Bond Street, London. Supervisor in a team of 14 people, as part of the role my responsibilities were to ensure excellent customer service was provided, store standards maintenance, assisting managers with daily and monthly reports and KPI figures, ensuring targets were met. On daily basis administrative task such as banking, opening and closing tills, dealing with customer complaints, repairs, assisting with payments, refunds and transfers.

Sales Assistant

• Jul 2013 - Jul 2014

Welcoming and advising customers, ensuring goods are well displayed, till operations, customer service, meeting sales targets.

Franchise owner (2 stores) - Proprietário de franquia

• Aug 2005 - Aug 2011

Professional experience in business administration, participating and acting actively in several areas of the business, financial management, elaboration and control of cash flow and analysis of the financial statements, inventory control, and planning of the needs of purchases and supplies of goods. Team development and management, recruitment and selection. Professional experience in business administration, participating and acting actively in several areas of the business, financial management, elaboration and control of cash flow and analysis of the financial statements, inventory control, and planning of the needs of purchases and supplies of goods. Team development and management, recruitment and selection.