Junior Electrical Engineer

• Jun 2023 - Present

Graduate Electrical Engineer

• Jun 2022 - Jun 2023

Preparation of Fire Alarm in compliance with IS 3218 + A1 2019, Lighting and Emergency lighting in compliance with IS 3217 2013 + A12017, General Services and Containment designs. Experienced in Dialux and Amtech Software. Preparation of designs documents such as Equipment and Lighting schedules and specifications. Attend meetings with client and M&E contractor to ensure clarity and viability prior to handover. Preparation of Fire Alarm in compliance with IS 3218 + A1 2019, Lighting and Emergency lighting in compliance with IS 3217 2013 + A12017, General Services and Containment designs. Experienced in Dialux and Amtech Software. Preparation of designs documents such as Equipment and Lighting schedules and specifications. Attend meetings with client and M&E contractor to ensure clarity and viability prior to handover.

Project Support Engineer

• Mar 2022 - May 2022

Assistance with the preparation of EOIs and Bids (Drafting, Formatting, finding content, reference Projects CVs. Project support including receiving Project Monthly Progress Reports, supporting project plans and track deliverables. Assistance in the Quality Management Implementation in accordance with the ISO 9001. Assistance with the preparation of EOIs and Bids (Drafting, Formatting, finding content, reference Projects CVs. Project support including receiving Project Monthly Progress Reports, supporting project plans and track deliverables. Assistance in the Quality Management Implementation in accordance with the ISO 9001.

Customer Service Specialist

• Oct 2018 - Feb 2021

Event Management: remotely monitor network alarms and events. Incident Management: bring services to normal condition as quickly as possible; Keep the customer constantly updated via portal, phone, and email; daily interaction in Portuguese, Spanish and English; ensure customer’s SLAs are met. Problem Management: Identify, track, and resolve recurring incidents permanently using Root Cause Analysis (RCA) steps.

Incident Management Specialist

• May 2018 - Oct 2018

Daily interaction by phone and email with field engineers and Orange customers (e.g., BHP, Siemens, Maersk, AT&T and AkzoNobel) in Portuguese, Spanish and English; ensure customer’s SLAs are met; Perform technical troubleshooting on technologies such as Cisco, Meraki, Viptela, Palo Alto and Fortinet. Engage telco suppliers from LAM region in Portuguese and Spanish.

Incident Management Intern

• Jan 2018 - May 2018

Understand and apply ITIL processes to solve network issues. Engage telco suppliers from LAM region in Portuguese and Spanish.

Electrical Engineering Intern

• Nov 2017 - Jan 2018

Internship in a Registered Electrical Contractor (REC) for activities such as: Electrical Installations: Periodic Inspection Reports (PIR), PPE inspections, Single-line diagram update; Industrial Projects: low voltage, industrial panels, substations, and electrical infrastructure. Internship in a Registered Electrical Contractor (REC) for activities such as: Electrical Installations: Periodic Inspection Reports (PIR), PPE inspections, Single-line diagram update; Industrial Projects: low voltage, industrial panels, substations, and electrical infrastructure.

Administrative Assistant

• Aug 2014 - Sep 2014

Perform administrative tasks using MS Office tools. Receive and file new documents. Digitize documents, update school’s databases, and prepare reports. Perform administrative tasks using MS Office tools. Receive and file new documents. Digitize documents, update school’s databases, and prepare reports.