Bruna Nishikava Mendes
Customer Service - Micro Kitchen Assistant @ EMEA LinkedIn at Gather & Gather- Claim this Profile
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Português Native or bilingual proficiency
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Inglês Full professional proficiency
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Spanish Limited working proficiency
Topline Score
Bio
Credentials
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International English Language Testing
IELTS OfficialApr, 2018- Nov, 2024
Experience
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Gather & Gather
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United Kingdom
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Food & Beverages
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400 - 500 Employee
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Customer Service - Micro Kitchen Assistant @ EMEA LinkedIn
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Oct 2021 - Present
• Responsible for managing six Micro Kitchens and supply of a variety of products and beverages;• Create a welcoming and friendly environment for LinkedIners; • Building up a trustworthy relationship focused on high-quality customer care in order to provide LinkedIners with their needs;• Answer queries in a positive and engaging manner;• Ameliorate teamwork skillset by collaborating with team members when required;• Pay attention to details in order to maintain the site safe for customers;• Escalate malfunctioning equipment to the maintenance workforce.
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Bruna Mendes
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Ireland
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Alternative Medicine
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Reiki Practitioner
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Aug 2018 - Present
Reiki is an alternative therapy that promotes physical and mental wellbeing, relieves stress and anxiety, enhances the immune system, among other benefits.
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Bar of Access Practitioner
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Jul 2018 - Present
Bar of Access® is an alternative treatment that helps in the process of unblocking thoughts, limiting beliefs, emotions, and ideas accumulated in a lifetime.
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Self Employed
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United States
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700 & Above Employee
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Childcare Worker
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Jun 2014 - Oct 2021
Provided emotional support while on duty by building up a creative, fun, comfortable, and safe environment for the children, and so stimulating their intellect, social and physical development.• Brainstormed and encouraged social and intellectual activities;• Effectively managed activities for children in different age brackets;• Emphasis on prioritising children's needs and simultaneously meeting the parent's expectations; • Provided parents with relevant feedback on children's routine and development;• Smoothly adapted to stakeholders' values and culture;• Focused on promoting creative solutions for periodic challenges related to the children's development.
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Front Line Defenders
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Ireland
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Non-profit Organizations
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1 - 100 Employee
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Cultural Tourist Guide
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Apr 2016 - Apr 2018
Accompany human rights defenders who are being hosted on FLD Rest & Respite Program in Dublin for sightseeing, social and cultural activities, inserting them into the Irish atmosphere and culture, which is an important part of providing for their wellbeing.• Respected multicultural boundaries;• Build up a professional and clear relationship;• Assisted clients with urgent needs. Accompany human rights defenders who are being hosted on FLD Rest & Respite Program in Dublin for sightseeing, social and cultural activities, inserting them into the Irish atmosphere and culture, which is an important part of providing for their wellbeing.• Respected multicultural boundaries;• Build up a professional and clear relationship;• Assisted clients with urgent needs.
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Spirasi - The National Centre for Survivors of Torture
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Ireland
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Non-profit Organizations
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1 - 100 Employee
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Front Desk Receptionist
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Sep 2016 - Jun 2017
• Welcomed and assisted clients and staff members in the reception with their needs; • Ameliorated my teamwork skillset as well as my communication abilities in a delicate and multicultural environment.• Collaborated with people from different backgrounds in a congenial manner; • Coped with limited expression in English from some clients in a manner that did not cause them embarrassment or feelings of worthlessness;• Ensured telephone, e-mails and general enquires were attended to in a timely and courteous manner.
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Instituto Adus
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Brazil
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Civic and Social Organizations
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1 - 100 Employee
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Friendly Group Visitation - Volunteer
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Sep 2013 - Dec 2013
• Assisted people to find a plausible resolution for their issues, ensuring they had Brazilian documentation sorted out and healthcare, provide assistance to enroll children in school and soon; • Kept open and friendly communication;• Encouraged them to get involved in the social and cultural events promoted by the organisation;• Meliorated my overall skill set as a professional as well as my understanding of humanitarian causes, refugees, and peacebuilding practices. • Assisted people to find a plausible resolution for their issues, ensuring they had Brazilian documentation sorted out and healthcare, provide assistance to enroll children in school and soon; • Kept open and friendly communication;• Encouraged them to get involved in the social and cultural events promoted by the organisation;• Meliorated my overall skill set as a professional as well as my understanding of humanitarian causes, refugees, and peacebuilding practices.
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Travel Agent
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Jan 2013 - Jul 2013
Go tour was my previous professional experience before I embraced life in Dublin. Go Tour is a Brazilian travel agency focused on, national and international trip packages and assistance before/after travelling. • Dealt with Brazilian and foreign universities, managed and supported groups of undergraduate students enrolled in summer courses in Spain and America;• Provided them with the necessary and practical pre-arrival information, as well as pre-sales and post-sales assistance;• Assisted customers with unexpected events or incidents. Acted as a mediator between students, parents, and universities; • Friendly with the facility to make customers feel at ease to make inquiries and express opinions and needs;• Resourceful at finding ways to coordinate budget, choices of destinations, and expectations;• Diplomatic and persuasive while highlighting the strengths of different options and deals; • Successfully coordinated three different groups of students on international trips.
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Library Assistant
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Sep 2009 - Dec 2012
My duty as an assistant librarian was embodied as part of my scholarship while in college.• Followed processes and documentation in order to maintain the library functioning harmonically, as part of the requirement to comply with national and international standards (ISO 9001:2008);• Assigned with the Faculty Library Project, which entailed choosing books, requesting quotes, obtaining purchase authorisations from the financial department;• Managed payment of invoices;• Ensured book donors received letters from the library acknowledging their contribution;• Worthwhile mentioning the support provided to students and faculty as a core part of my job;• Assisted librarian users to do research in the system and looking for an item on the shelves.
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Education
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2018 - 2019
Trinity College Dublin
Master's degree, International Peace Studies -
2016 - 2016
SEDA College
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2015 - 2016
ECM: European College Management
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Central College Dublin
General English Course, English Language, General -
2009 - 2012
Centro Universitário Belas Artes de São Paulo
Bachelor's degree in International Relations, International Relations and Affairs
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