Bruna Mello

IT Support Specialist at Erin School Of English
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Contact Information
us****@****om
(386) 825-5501
Location
Dublin, County Dublin, Ireland, IE
Languages
  • Portuguese Native or bilingual proficiency
  • English Professional working proficiency

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Bio

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Credentials

  • Introduction to Cybersecurity
    Cisco
    Jul, 2023
    - Nov, 2024
  • Develop Your first app with flutter
    Alura
    Mar, 2023
    - Nov, 2024
  • Training From scratch: create projects in Dart, the language used in Flutter
    Alura
    Jan, 2023
    - Nov, 2024
  • Google IT Support Specialization
    Coursera
    Dec, 2022
    - Nov, 2024
  • Spring Boot API REST: Construa uma API
    Alura
    May, 2021
    - Nov, 2024
  • Data Science: Primeiros passos
    Alura
    Apr, 2021
    - Nov, 2024
  • Java e JDBC: Trabalhando com um banco de dados
    Alura
    Apr, 2021
    - Nov, 2024
  • Java e JPA: Consultas avançadas, performance e modelos complexos
    Alura
    Apr, 2021
    - Nov, 2024
  • Persistência com JPA: Introdução ao Hibernate
    Alura
    Apr, 2021
    - Nov, 2024
  • Spring Data JPA: Repositórios, Consultas, Projeções e Specifications
    Alura
    Apr, 2021
    - Nov, 2024
  • Java Servlet: Autenticação, autorização e o padrão MVC
    Alura
    Mar, 2021
    - Nov, 2024
  • Maven: Gerenciamento de dependências e build de aplicações Java
    Alura
    Mar, 2021
    - Nov, 2024
  • GIT E GITHUB: CONTROLE E COMPARTILHE SEU CÓDIGO
    Alura
    Feb, 2021
    - Nov, 2024
  • Git e Github: Estratégias de ramificação, Conflitos e Pull Requests
    Alura
    Feb, 2021
    - Nov, 2024
  • Spring MVC: Crie um web app com Thymeleaf e Bootstrap
    Alura
    Feb, 2021
    - Nov, 2024
  • JAVA SERVLET: FUNDAMENTOS DA PROGRAMAÇÃO WEB JAVA
    Alura
    Jan, 2021
    - Nov, 2024
  • HTTP: ENTENDENDO A WEB POR BAIXO DOS PANOS
    Grupo Alura
    Nov, 2020
    - Nov, 2024
  • Hardware e Software
    Microcamp Tecnologia
    Jan, 2002
    - Nov, 2024
  • Montagem e Manutenção de microcomputadores.
    Microcamp
    Jan, 2000
    - Nov, 2024

Experience

  • Erin School Of English
    • Ireland
    • Education Administration Programs
    • 1 - 100 Employee
    • IT Support Specialist
      • Jun 2023 - Present

      - Provide technical support to internal and external users on a part-time schedule - Resolve hardware and software issues - Manage user accounts and permissions - Configure and maintain hardware and software for the company - Identify and troubleshoot network issues - Provide training and assistance to users - Provide support in configuring and maintaining printers - Provide technical support to internal and external users on a part-time schedule - Resolve hardware and software issues - Manage user accounts and permissions - Configure and maintain hardware and software for the company - Identify and troubleshoot network issues - Provide training and assistance to users - Provide support in configuring and maintaining printers

  • Abraasuamente Ltda
    • Indaiatuba, São Paulo, Brasil
    • Data Analyst
      • 2016 - 2018

      - Collecting, processing, and analyzing large datasets to identify trends, patterns, and correlations that can inform business decisions. - Developing and maintaining databases, data systems, and data analytics tools that streamline data access and analysis. - Creating and presenting data visualizations, reports, and dashboards that clearly communicate insights to stakeholders. - Collaborating with cross-functional teams to define and prioritize data analysis requirements and ensure data quality and consistency. - Conducting ad-hoc analysis to support special projects and initiatives. - Identifying areas for process improvement and developing recommendations for optimizing business operations. - Staying up-to-date with emerging trends and technologies in data analytics and incorporating them into current practices. Show less

  • NRE Informática
    • Indaiatuba, São Paulo, Brasil
    • Technical Support Specialist
      • 2005 - 2010

      - Provide technical support via phone, email, or chat to customers who are using computer-related technologies. - Troubleshoot technical issues and provide solutions to customers. Install, configure, and maintain software and hardware components. - Educate customers on how to use software and hardware components effectively. - Test and evaluate new software and hardware products and make recommendations to management. - Create and maintain technical documentation for internal and external use. - Collaborate with other technical support specialists and departments to resolve complex technical issues. - Ensure customer satisfaction by following up on technical issues to ensure they have been resolved to the customer's satisfaction. - Stay up-to-date with the latest trends and developments in computer-related technologies to provide effective technical support. Show less

Education

  • University of the People
    Bachelor Computer science, Computer Science
    2018 - 2023
  • Kroton
    Postgraduate Degree, Mobile Application Development
    2023 - 2023
  • Kroton
    Postgraduate Degree, Cybersecurity and Cybercrimes
    2023 - 2023
  • Claretiano - Rede de Educação
    Postgraduate Degree of Database, Data Modeling/Warehousing and Database Administration
    2020 - 2020
  • Alura
    Computer and Information Sciences and Support Services
    2018 -
  • Anhanguera Educacional
    Bachelor of Physiotherapy, Physiotherapy
    2011 - 2016

Community

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