Fitness Instructor

• Jan 2022 - Present

Fitness Instructor

• Jan 2022 - Present

Assistant Manager

• Jul 2020 - Apr 2022

• Identified new possible contracting accounts and persuaded them to use our products instead of our competitors by collaborating with my manager and stores sales rep • Promoted our top of the line products and influenced customers to purchase supplies to go along, which in turn increased our sales by 40% as of last year, the highest it has been in almost 10 years • Identified new possible contracting accounts and persuaded them to use our products instead of our competitors by collaborating with my manager and stores sales rep • Promoted our top of the line products and influenced customers to purchase supplies to go along, which in turn increased our sales by 40% as of last year, the highest it has been in almost 10 years

Loan Specialist

• Mar 2018 - Feb 2020

• Communicated with customers to understand their needs and fit them with the right loans. • Encouraged members and non-members to pay off current debt, and refinance other loans through Vibe Credit Union. This aided in exceeding the goal of the department and company of $3 million a month. • Liaised with all other departments to take care of all phone, email, and website applications and questions for loans making sure that the member is getting the best of care perfected for them • Communicated with customers to understand their needs and fit them with the right loans. • Encouraged members and non-members to pay off current debt, and refinance other loans through Vibe Credit Union. This aided in exceeding the goal of the department and company of $3 million a month. • Liaised with all other departments to take care of all phone, email, and website applications and questions for loans making sure that the member is getting the best of care perfected for them

Wedding Coordinator

• Dec 2019 - Dec 2019

• Delegated duties to over 10 staff members and 12 bridal party members in a fast-paced and time-limited environment to ensure that all tasks were completed smoothly and on schedule • Communicated the Brides vision of the wedding in English and Portuguese to multiple staff members from various vendors to create the perfect wedding • Coordinated and helped plan the event through client meetings, doing practice runs, and coordinating and communicating diligently with the other hired staff

Front Desk Associate

• Feb 2017 - Dec 2017

• Increased the enrolment of new members by 10% within six months by promoting the business in several events. Received employee of the month award • Supported membership activities such as payments and upgrades while informing them of the opportunities we offered and answering questions • Increased the enrolment of new members by 10% within six months by promoting the business in several events. Received employee of the month award • Supported membership activities such as payments and upgrades while informing them of the opportunities we offered and answering questions

Communications Manager

• Jul 2015 - Dec 2017

• Aided in creating new advertisements and product contents while overseeing all social media platforms of the business which increased sales by at least 10% • Developed and taught a consistent workflow for the six employees I managed, to improve their efficiency by 50% which was achieved within a month • Designed a new system to evaluate the customer’s reviews to improve and adapt our training, team building, and communication amongst employees • Aided in creating new advertisements and product contents while overseeing all social media platforms of the business which increased sales by at least 10% • Developed and taught a consistent workflow for the six employees I managed, to improve their efficiency by 50% which was achieved within a month • Designed a new system to evaluate the customer’s reviews to improve and adapt our training, team building, and communication amongst employees

Sales Associate/ Key Holder

• Jan 2016 - Dec 2016

• Managed all money transactions, including cashing in and out while being a key holder • Planned and mounted displays, cards, toys and present items according to the season, and bestsellers • Managed all money transactions, including cashing in and out while being a key holder • Planned and mounted displays, cards, toys and present items according to the season, and bestsellers

Wedding Planner Assistant

• Jun 2015 - Jul 2016

• Directed and delegated duties to over 20 people in a fast-paced environment to ensure that all tasks were completed smoothly and on schedule • Communicated in Portuguese and translated for all international guests during the preparation and the events • Contributed to the planning and coordinating of various events through client meetings, doing practice runs, and coordinating with the other hired staff • Directed and delegated duties to over 20 people in a fast-paced environment to ensure that all tasks were completed smoothly and on schedule • Communicated in Portuguese and translated for all international guests during the preparation and the events • Contributed to the planning and coordinating of various events through client meetings, doing practice runs, and coordinating with the other hired staff

Receptionist

• Jul 2013 - Dec 2014

• Transferred all old and new patient information accurately from paper into a new web database resulting in a more efficient work flow for the business • Worked with insurance companies directly to administer patient’s health care plan to allow for better customer care • Resolved office issues related to IT, equipment calibration and malfunction • Collaborated with coworkers in holding over 23 events to attract and retain more patients • Transferred all old and new patient information accurately from paper into a new web database resulting in a more efficient work flow for the business • Worked with insurance companies directly to administer patient’s health care plan to allow for better customer care • Resolved office issues related to IT, equipment calibration and malfunction • Collaborated with coworkers in holding over 23 events to attract and retain more patients