Business Analyst - Produto Digital

• Jun 2023 - Present

Realizo levantamentos de requisitos através de casos de uso propondo soluções, avaliando alternativas e realizando capacitações; Estabeleço relacionamento com clientes, mantendo contato constante, efetuando levantamentos das eventuais necessidades e me posicionando frente aos possíveis acionamentos; Apoio os times ágeis na tomada de decisão, colaborando com insumos de negócio; Detalho requisitos de média complexidade por meio do contato com clientes e áreas envolvidas no projeto/atendimento, sugerindo a implementação no produto; Trabalho em conjunto com o time de desenvolvimento para encontrar soluções de negócio por meio de comunicação e trocas de conhecimento, compartilhando conhecimento e mantendo relacionamento com outras áreas; Levantamento de endpoints para integrações ao ERP; Definição do MVP; Apoio na validação das entregas realizadas pelo DEV Team, garantindo que todas as definições e os critérios de aceite sejam atendidos. Faço a gestão das demandas dos clientes via Asana Show less

Java Developer Enthusiast

• Apr 2023 - Jun 2023

Business and System Analist E-Commerce - Digital Products

• Jun 2022 - Feb 2023

I did customer service and first dealings with e-commerce calls. These calls came from commercial, operations, IT or automated alerts; Responsible for monitoring APIs routines, communicating with stakeholders and updating descriptions, monitoring the product mat; and status in Jira Investigation of incidents in the group's logs, reports and tools, seeking the fastest solution to the problem whenever there is action, ensuring a better SLA; Quality Assurance work debugging through Inspect in order to find a possible root cause both in the Backoffice tool and in the websites. Compare jobs with JSon to discover failures. In case of failure to act, forward the incident as detailed as possible to the responsible squad, dealing with the requester of the call and updating the status and description in Jira; Extracted several reports whether for the financial area for accounting work, merchandising, CRM to help with strategies. I created several Queries to investigate the dealings, as many problems were solved just by running a Query in PostgreSQL. I supported the collection and presentation of metrics with information about incidents and tickets. As a reference in attention, good service to the E-Comm Stakeholders, I presented expressive metrics in the resolution of problems (high performance collaborator), I applied tool training to the business areas. I contributed to the creation of the Support project, documentation, workflow presentations Show less

Platform Analyst - E-Commerce

• Apr 2022 - Jun 2022

Supported ERP, eCommerce platform (SAP - Hybris) and Front End (Web, iOS and Android) and Back End applications Solved tickets and met SLAs (Through the Fresh Desk tool) Acted on the root cause of problems (analysis and solution), debugging through Inspect both on the website and in the Backoffice for analysis and possible solution of the cause, Quality assurance tasks in the applications. Document processes and solutions according to pre-defined standards (Through Confluence) Discussed, proposed and analyzed improvements and technical processes in the business areas Analyzed and tested system changes before updates Evolve monitoring and alerting tools (Grafana and Datadog) Corrections of logistical and fiscal procedures in Linx's E-Millennium ERP. Execution of Queries to adjust orders when Statuses did not converge between platforms. Executed order and price update routines in the Cashiers VM (Store - Linx) Unlocked orders in DynamoDB. Performed routines for returned orders in physical stores through Postman and E-Millenium Show less

IT Support Analyst

• Nov 2020 - Apr 2022

I provided support and support for a system of amusement parks (SACOA PLAYCARD) spread around the world, which forced me to work 99% of the time in English. This system had several aspects that I installed and configured: CRM tool developed in JS, Dashboard systems for insights and decision making, console system (C#, JS, C, NodeJs) where I configured specifications for the micro controllers of the games, configured as business rules. System where he managed store inventory and also exchanged for gifts through tickets received in gaming machines. The POS System (Point of Sale) where I configured Cashier specifications, integration with card machine, physical payment gateway. The Roaming system (NodeJs) that allowed the transfer of card credits from one store to another In addition to the responsibility for responding to OS incidents and applications in a production environment in order to maintain the stability of the operation. Managed users and groups through Active Directory, DNS networks, NAS configurations, VMs and Database all remotely. I analyzed the incidents and prepared solution proposals (short-term and definitive palliatives), for forwarding to the development team and monitoring the implementation of the solution. Developed and implemented action plans for the continuous improvement of applications and environments where they were implemented, aiming at: stability, performance and security of the operation (either executing Queries in SQL Server, or changing configurations). I used Jira to organize tasks as well as Zendesk to handle demands. Functional and technical absorption of new business needs for new projects. I went to Ticket Leader several times in terms of better service, as I always put the customer at the center. I implemented the documented resolution of Tickets in the internal observations so that a record of the solution would remain for new analysts who arrived. Show less

System Analyst Jr.

• Jul 2016 - Nov 2020

I surveyed and documented functional and non-functional requirements, functional and technical specifications through UML notation, for software development. Developed T-SQL queries for data extraction and reporting. Performed functional tests on legacy software to identify failures and implement corrections. Studied requirements for defining the necessary computational resources (Hardware and Software) to carry out administrative processes. Installation and configuration of equipment (Servers, Desktops, Storages, printers and other peripherals) as well as software (basic and applications), previously defined. Implemented backup routines. Implemented preventive maintenance routines for equipment. Provided training to public servants on the functionalities of the applications. Recorded hardware inputs and outputs for external use. Receipt of NFes (Purchases of computer equipment) Register Tickets via phone, email or chat Troubleshooting remotely via Team Viewer Show less

Internship

• Jul 2015 - Dec 2015

Provided technical support for troubleshooting equipment and microcomputer systems, video conferencing and network in state schools. Managed network administration and monitoring routines. Installed and configured hardware, OS and application software on microcomputers. Assistance to school teachers on topics related to Tech Provided technical support for troubleshooting equipment and microcomputer systems, video conferencing and network in state schools. Managed network administration and monitoring routines. Installed and configured hardware, OS and application software on microcomputers. Assistance to school teachers on topics related to Tech

Estudante de verão

• Aug 2010 - May 2011

Período de estudos para aprimorar meu idioma. Trabalhei em cafés para vivenciar a experiência de morar em outro continente e ajudar a custear minha estadia. Uma experiência realmente engrandecedora. Período de estudos para aprimorar meu idioma. Trabalhei em cafés para vivenciar a experiência de morar em outro continente e ajudar a custear minha estadia. Uma experiência realmente engrandecedora.