Experience

Parsec Pacific
• Australia
• Business Consulting and Services
• 1 - 100 Employee
• Consulting Manager

  • Jan 2021 - Present
• Senior Project Manager

  • Sep 2019 - Jun 2020


Immune Deficiency Foundation

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Website Developer

  • Mar 2017 - Jul 2019

  Developing a new website using WordPress. Developing a new website using WordPress.



Springwood School of Music

• Australia
• Performing Arts
• 1 - 100 Employee

• Office Manager

  • Jun 2016 - Dec 2018

  Manage the scheduling of the student lessons, new enrolments, enquiries, invoicing & payments and general office organisation. Manage the scheduling of the student lessons, new enrolments, enquiries, invoicing & payments and general office organisation.


Frasil Group Pty Ltd
• Senior Project Manager

  • Apr 2015 - Sep 2015


Commonwealth Bank of Australia

• United Kingdom
• Retail Office Equipment
• 1 - 100 Employee

• Project Manager

  • Sep 2011 - Sep 2014

  Part of the Telecommunications Data & Voice team responsible for the Bank’s data, mobility, telephony & contact centres. The team works with Enterprise Services and its technology partners (Telstra, Gen-i, Optus & HP) to design, build, deliver and support data & voice services to meet the needs of the internal customers across the CBA Group. My role is to drive the implementations of the projects that develop from the maintenance, enhancements or new initiatives to the voice, mobile, contact centre & data services. Show less



Telstra

• Australia
• Telecommunications
• 700 & Above Employee

• Project Manager

  • Jul 2009 - Mar 2011

  Part of the CBA Enhanced Telecommunications Program managing the implementations at all the CBA Contact Centres across Australia. The program transitioned the Contact Centres’ monitoring and Carrier services from Gen-i / AAPT to Telstra. Part of the Westpac Contact Centre team managing large & complex infrastructure projects as well as numerous small projects. Part of the Qantas Desktop Disengagement team managing the removal of the desktop services provided by Telstra as part of the Managed Services Agreement and transitioning them to Fujitsu while still retaining the network and voice services. Show less



Artis Group Pty Ltd

• South Africa
• Retail

• Senior Business Analyst

  • Mar 2006 - Jun 2009

  Senior Business Analyst employed by Artis Group working on Restitution programs at CBA. Senior Business Analyst employed by Artis Group working on Restitution programs at CBA.

• Senior Business Analyst

  • Jul 2006 - Jan 2009

  The Restitution Program involved compensating investors from a range of super & non-super products for errors identified in unit pricing. Each project involved writing business requirements, preparing risk profiles & test objective matrices, writing test cases in Mercury, UAT and reconciling the data from the original files through to mailhouse delivery. The Restitution Program involved compensating investors from a range of super & non-super products for errors identified in unit pricing. Each project involved writing business requirements, preparing risk profiles & test objective matrices, writing test cases in Mercury, UAT and reconciling the data from the original files through to mailhouse delivery.



Department of Defence

• India
• 1 - 100 Employee

• Project Manager

  • Sep 2005 - Mar 2006

  The Air Command Support System team was responsible for delivering and maintaining applications to meet the business requirements of the RAAF and Air Command. My responsibilities for this team was to manage the priorities & apps, budgets and maintenance issues, report progress to the Project Office in Canberra and coordinate the development of system specifications. The Air Command Support System team was responsible for delivering and maintaining applications to meet the business requirements of the RAAF and Air Command. My responsibilities for this team was to manage the priorities & apps, budgets and maintenance issues, report progress to the Project Office in Canberra and coordinate the development of system specifications.



Australian Administrative Services

• Project Manager

  • Jul 2004 - Aug 2005

  The Web Redevelopment Project required the creation of a web front-end linked to two backend databases for the Retail Employees Superannuation Trust (REST). The project required the management of two test teams and three separated development teams, including an outsourced web development group in India. The Web Redevelopment Project required the creation of a web front-end linked to two backend databases for the Retail Employees Superannuation Trust (REST). The project required the management of two test teams and three separated development teams, including an outsourced web development group in India.



KAZ Technology Services

• IT Services and IT Consulting
• 1 - 100 Employee

• Resource Manager

  • Aug 2003 - Jun 2004

  KAZ Technology Services employed over 450 professional IT staff across numerous projects, located at client sites. My role was to ensure that staff transitioned between projects in an efficient manner with minimal idle time. Responsibilities included, regular communication with Sales Delivery managers to understand skills required for new roles, weekly meetings to resolve resource issues and liaison with interstate Resource Managers to achieve cross utilisation of resources. KAZ Technology Services employed over 450 professional IT staff across numerous projects, located at client sites. My role was to ensure that staff transitioned between projects in an efficient manner with minimal idle time. Responsibilities included, regular communication with Sales Delivery managers to understand skills required for new roles, weekly meetings to resolve resource issues and liaison with interstate Resource Managers to achieve cross utilisation of resources.



Thai Administration Services

• Project Manager

  • Oct 2002 - Aug 2003

  Thai Administration Services (TAS) provides outsourced superannuation services in Thailand. As a provider of these services to government employees, TAS made the decision to offer its services to the corporate sector, which required major changes to its superannuation administration system (ULTIMAAS). My initial role was to run workshops in Bangkok to document the structure of the private sector superannuation in Thailand and manage the gap-analysis between the current system and the new proposed changes. I then managed the project from the KAZ Sydney office with a team of 18. Show less



WorkCover NSW

• Lead Business Analyst

  • Nov 2001 - Sep 2002

  The Workers Compensation Commission implemented a new case management application, CourtCase. My responsibilities included, preparing and updating the test strategy and test plan, managing the test environments and releases, coordinating system, regression and UAT, managing the defects and delivering the application into production within an acceptance level. The Workers Compensation Commission implemented a new case management application, CourtCase. My responsibilities included, preparing and updating the test strategy and test plan, managing the test environments and releases, coordinating system, regression and UAT, managing the defects and delivering the application into production within an acceptance level.



Pillar Administration

• Australia
• Financial Services
• 1 - 100 Employee

• Senior Business Analyst / Delivery Manager

  • May 1999 - Oct 2001

  Key projects included: • Implementation of the preservation changes for all schemes • Delivery of surcharge assessments and actuarial data for all schemes • Analysis & management of projects within State Superannuation Scheme Key projects included: • Implementation of the preservation changes for all schemes • Delivery of surcharge assessments and actuarial data for all schemes • Analysis & management of projects within State Superannuation Scheme


NRMA
• Australia
• Hospitality
• Manager, Superannuation & Investments

  • Aug 1992 - Apr 1999

St George Bank
• Australia
• Banking
• 700 & Above Employee
• Manager, Retirement Funds

  • Sep 1988 - Jul 1992

AMP
• United Kingdom
• Financial Services
• Senior Administration Manager

  • Jan 1985 - Aug 1988