Experience

4Voice

• United States
• Telecommunications
• 1 - 100 Employee

• Support Engineer

  • Feb 2015 - Present

  Responsible for providing high-quality technical support for our rapidly growing customer base, Delivering solutions to both technical and non-technical end users while also supporting a wide range of technologies. Additional responsibilities include: Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary Resolving escalated customer complaints without the need for team lead intervention Documenting troubleshooting and problem resolution steps Participation in providing training to customers as required



US Embassy Abidjan

• Community Liaison Officer

  • Dec 2012 - Dec 2014

  The first points of contact for newly assigned or arriving employees and family members, providing pre-arrival information, orientation, and assistance with settling in at post. Qualify and define community needs and respond with effective programming, information, resources, and referrals. Advocates for employees and family members, advise post management on quality of life issues, and recommend solutions and family-friendly post policies. Duties are defined in the following eight areas of responsibility: Community Liaison Crisis Management and Support Services Education Liaison Employment Liaison Events Planning Guidance and Referral Information and Resource Management Welcoming and Orientation



Loan to Learn

• Attorney Liaison - Default Management

  • May 2008 - Oct 2010



Loan to Learn

• Financial Services
• 1 - 100 Employee

• Operations Manager - Document Processing

  • Apr 2007 - Mar 2008

• Supervisor - Loan Processing

  • Nov 2005 - Apr 2007



Navy Federal Settlement Services

• Supervisor - Closing Management

  • Apr 2003 - Nov 2005



Teligent Telecom

• Sweden
• Telecommunications
• 1 - 100 Employee

• Supervisor - Network Operations

  • 1998 - 2001