Experience

O Charleys

• United States
• Food and Beverage Services
• 1 - 100 Employee

• General Manager

  • May 2020 - Present



O Charley's

• Restaurants
• 1 - 100 Employee

• MIT

  • Mar 2020 - May 2020



Logan's Roadhouse

• Restaurants
• 700 & Above Employee

• General Manager

  • Jan 2001 - Jan 2020

  Full strategic and management responsibilities for 320+ seat full-service restaurant. Effectively executed business directives including sales, staffing, cash flow, cost containment, budgeting, inventory control, vendor relations, and customer service. • Oversaw and managed three different stores—opened one new store.• Trained 25+ Store Managers at all three concept stores.• Supervised a staff of up to 60 employees with staffing, training and scheduling responsibilities. • Forecasted, planned and implemented business strategies.• Oversaw daily operations including menu execution, and liquor and food inventory and cost control.• Consistently achieved high ratings on food and sanitation inspections.• Increased sales and customer loyalty by establishing professional relations with guests, local businesses and private event/catering accounts.• Instrumental in delivering $2 million in annual sales.• Turned around sales and guest contacts and delivered a 5% increase (April 2019)—previously improved sales from -12% to -4%, and guest contacts from -11% to -4% (April – Dec. 2018).• Delivered 80% Customer Satisfaction Index, consistent with the company’s average.• Received GM of the Year award for the South Region out of 165 stores, 2015.• Ranked #2 in Controllable Profits, 2015.



Applebee's Neighborhood Grill + Bar

• United States
• Restaurants
• 700 & Above Employee

• General Manager

  • Jan 1991 - Jan 2001

  Directed day-to-day operations for this full service 250 seat restaurant. Supervised a staff of 75 employees and provided training to Store Managers. Consistently met and exceeded all sales and performance goals. Directed day-to-day operations for this full service 250 seat restaurant. Supervised a staff of 75 employees and provided training to Store Managers. Consistently met and exceeded all sales and performance goals.



SIZZLER RESTAURANT

• United States
• Restaurants
• 1 - 100 Employee

• Hourly 4 yrs , Asst. Mgr 1 yr, General Manager 10 years

  • 1975 - 1990

  Progressively demanding decision-making positions overseeing day-to-day operations including financials, budgeting, and customer service-related responsibilities. Successfully meet and exceed sales plans by implementing creative customer loyalty initiatives. Increased store performance score card by implementing corporate guidelines and directives. Received “President’s Club Award”. Progressively demanding decision-making positions overseeing day-to-day operations including financials, budgeting, and customer service-related responsibilities. Successfully meet and exceed sales plans by implementing creative customer loyalty initiatives. Increased store performance score card by implementing corporate guidelines and directives. Received “President’s Club Award”.