Bruce Jones

Help Desk Team Lead at Olmec Systems LLC
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Contact Information
us****@****om
(386) 825-5501
Location
JE

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Credentials

  • IT Information Library Foundations Certification (ITIL)
    PeopleCert
    Feb, 2020
    - Oct, 2024
  • Site Development Associate
    Certification Partners (CIW)
    Jan, 2020
    - Oct, 2024
  • Internetworking Engineer Certification
    PC AGE Career Institute
    Apr, 2019
    - Oct, 2024
  • CompTIA Project+
    CompTIA
    Nov, 2021
    - Oct, 2024
  • CompTIA Cloud Admin Professional
    CompTIA
    Jul, 2020
    - Oct, 2024
  • CompTIA Cloud Essentials+ Certification
    CompTIA
    Jul, 2020
    - Oct, 2024
  • CompTIA Cloud+
    CompTIA
    Jul, 2020
    - Oct, 2024
  • CompTIA Secure Cloud Professional
    CompTIA
    Jul, 2020
    - Oct, 2024
  • Google Analytics Advanced Certification
    Google
    Jun, 2019
    - Oct, 2024
  • Google Analytics Beginner Certification
    Google
    Jun, 2019
    - Oct, 2024
  • Google Analytics Power User Certification
    Google
    Jun, 2019
    - Oct, 2024
  • CompTIA A+
    CompTIA
    Jun, 2018
    - Oct, 2024
  • CompTIA Information Technology Operations Specialist (CIOS)
    CompTIA
    Nov, 2018
    - Oct, 2024
  • CompTIA Network+
    CompTIA
    Nov, 2018
    - Oct, 2024
  • CompTIA Secure Infrastructure Specialist (CSIS)
    CompTIA
    Apr, 2019
    - Oct, 2024
  • CompTIA Security+
    CompTIA
    Apr, 2019
    - Oct, 2024

Experience

  • Olmec Systems LLC
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Help Desk Team Lead
      • Aug 2021 - Present

    • Help Desk Analyst
      • May 2021 - Aug 2021

  • Brilliant Concepts Clothing LLC
    • United States
    • Business Owner
      • Mar 2002 - Present

      Established an apparel company for men and women. Built and managed a team of 15 employees. Built and maintained relationships with local and international vendors as well as local and national retailers. Lead social media marketing and advertising campaigns. Developed employee handbooks, training material and compensation structure. Used accounting software for book keeping. Established an apparel company for men and women. Built and managed a team of 15 employees. Built and maintained relationships with local and international vendors as well as local and national retailers. Lead social media marketing and advertising campaigns. Developed employee handbooks, training material and compensation structure. Used accounting software for book keeping.

  • Advanced Computer Technologies, LLC
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Field Engineer
      • Feb 2021 - May 2021

    • Service Desk Lead
      • Jul 2020 - Feb 2021

    • Service Desk Engineer II
      • Nov 2019 - Jul 2020

    • Service Desk Engineer I
      • Jul 2019 - Nov 2019

    • Service Desk Analyst
      • Apr 2019 - Jul 2019

  • SHI International Corp.
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Data Integration Configuration Tech
      • Oct 2018 - Apr 2019

      At SHI, I configure and/ or upgrade work stations and equipment, such as routers, desktops and laptops. I ensure that best practices and compliance are met, and that systems are error free before being sent to the end user. At SHI, I configure and/ or upgrade work stations and equipment, such as routers, desktops and laptops. I ensure that best practices and compliance are met, and that systems are error free before being sent to the end user.

  • Fleet Heat Express
    • United States
    • HVAC Tech
      • Jan 2009 - Jan 2014

      Installation and repair of HVAC systems in residential and commercial properties Installation and repair of HVAC systems in residential and commercial properties

Education

  • Western Governors University
    Bachelor's, Cloud and Systems Administration
    2020 - 2022
  • PC AGE Career Institute
    Certification, Information Technology/ Internetwork Engineer
    2018 - 2019
  • freeCodeCamp
    Front-end Web Development
    2017 - 2017
  • Lincoln Tech
    HVAC
    2004 - 2004
  • Institute of Audio Research
    Audio Engineering
    2002 - 2003
  • Hillside High School
    Diploma
    1997 - 2001

Community

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