Experience

Expert Services - Plumbing, Heating, Air & Electrical

• United States
• Construction
• 1 - 100 Employee

• Plumber

  • May 2023 - Present

  • Installed new plumbingfixtures and repaired existing ones, cleaned drains, remodeled homes from rough in to finish work. • Visited customers and presented estimates for work requested • collected payments from customers and ensured satisfaction • Installed new plumbingfixtures and repaired existing ones, cleaned drains, remodeled homes from rough in to finish work. • Visited customers and presented estimates for work requested • collected payments from customers and ensured satisfaction



Ride Off Provo

• Provo, Utah, United States

• Branch Manager

  • Nov 2022 - May 2023

  Managed fleet of cars in Provo Utah for 2nd largest host on Turo. Prepared cars for rentals and responded to customer inquiries. Maintained and exceeded All-Star Host Status on Turo. Managed fleet of cars in Provo Utah for 2nd largest host on Turo. Prepared cars for rentals and responded to customer inquiries. Maintained and exceeded All-Star Host Status on Turo.



Oakwood Homes | Shazam Home Services

• Saratoga Springs, Utah, United States

• Customer Success Technician

  • Apr 2022 - Dec 2022

  Performed warranty work as needed on homes from paint touch up and small repairs on the home. Coordinated repairs with available trades and homeowners. Met with homeowners on several pre determined occasions and on as need basis to address warranty concerns. Used CRM to manage and track jobs and make updates. Performed warranty work as needed on homes from paint touch up and small repairs on the home. Coordinated repairs with available trades and homeowners. Met with homeowners on several pre determined occasions and on as need basis to address warranty concerns. Used CRM to manage and track jobs and make updates.



Exact Construcion and Restoration, LLC

• Orem, Utah, United States

• General Manager

  • Dec 2020 - Feb 2022

  • Proficient in estimating and using Xactimate for writing accurate estimates to submit to clients and insurance companies. • Worked directly with insurance adjusters to submit estimates and get them approved. • Handled all new sales and acquisition of customers. • Managed repairs on projects in customers homes after floods or water damaged has occurred. • Hired sub contractors to complete all repairs. • Supervised the repair process and ensured quality of work done by suns was… Show more • Proficient in estimating and using Xactimate for writing accurate estimates to submit to clients and insurance companies. • Worked directly with insurance adjusters to submit estimates and get them approved. • Handled all new sales and acquisition of customers. • Managed repairs on projects in customers homes after floods or water damaged has occurred. • Hired sub contractors to complete all repairs. • Supervised the repair process and ensured quality of work done by suns was satisfactory. • Compiled a budget for each job and tracked expenses throughout the repair process to ensure work was done at necessary cost to hit margins. • Used Xcelerate CRM to track activities and job progress. • Handled marketing with mitigation companies and insurance agents to obtain new customers. • Managed between 30-40 projects at one time. Show less • Proficient in estimating and using Xactimate for writing accurate estimates to submit to clients and insurance companies. • Worked directly with insurance adjusters to submit estimates and get them approved. • Handled all new sales and acquisition of customers. • Managed repairs on projects in customers homes after floods or water damaged has occurred. • Hired sub contractors to complete all repairs. • Supervised the repair process and ensured quality of work done by suns was… Show more • Proficient in estimating and using Xactimate for writing accurate estimates to submit to clients and insurance companies. • Worked directly with insurance adjusters to submit estimates and get them approved. • Handled all new sales and acquisition of customers. • Managed repairs on projects in customers homes after floods or water damaged has occurred. • Hired sub contractors to complete all repairs. • Supervised the repair process and ensured quality of work done by suns was satisfactory. • Compiled a budget for each job and tracked expenses throughout the repair process to ensure work was done at necessary cost to hit margins. • Used Xcelerate CRM to track activities and job progress. • Handled marketing with mitigation companies and insurance agents to obtain new customers. • Managed between 30-40 projects at one time. Show less



Expert Services - Plumbing, Heating, Air & Electrical

• United States
• Construction
• 1 - 100 Employee

• Apprentice Plumber

  • Jan 2020 - Dec 2020

  Helped journeyman and master plumbers with remodel jobs as well as repairs. Did my own jobs under a master plumber which ranged from sewer cleaning, plumbing repairs, replacements on a range of things like faucets and toilets, to water softeners and water heaters. Helped journeyman and master plumbers with remodel jobs as well as repairs. Did my own jobs under a master plumber which ranged from sewer cleaning, plumbing repairs, replacements on a range of things like faucets and toilets, to water softeners and water heaters.



Next Level Entertainment

• Orem, Utah, United States

• Owner/Operator

  • Apr 2016 - Dec 2020

  • Generated leads by word of mouth and through social media. Resulted in landing several recurring clients fir weddings and parties. • Closed sales and collected deposits while conducting private consultations with prospects. • Purchased lighting and sound equipment, managed events, hired assistants, and collected a range of payments, many of which amounted to over $1,000. • Generated leads by word of mouth and through social media. Resulted in landing several recurring clients fir weddings and parties. • Closed sales and collected deposits while conducting private consultations with prospects. • Purchased lighting and sound equipment, managed events, hired assistants, and collected a range of payments, many of which amounted to over $1,000.



Mint Restoration

• Salt Lake County, Utah, United States

• Lead Mitigation Technician

  • Sep 2019 - Jan 2020

  • Managed flood mitigation process. • Sold our services to potential customers. • Walked them through setting up a claim with their insurance. • Worked with team to remove damaged materials and set up drying equipment. • Worked with contractor foreman to ensure timely repair of property. • Managed flood mitigation process. • Sold our services to potential customers. • Walked them through setting up a claim with their insurance. • Worked with team to remove damaged materials and set up drying equipment. • Worked with contractor foreman to ensure timely repair of property.



AutoAlert

• United States
• Software Development
• 100 - 200 Employee

• Contact Performance Manager

  • Oct 2018 - Sep 2019

  • Managed a book of business between 30-40 dealerships at a time averaging over $100,000 in monthly MRR. • Built relationships with existing clients including upper management and staff. • Identified and closed new sales opportunities. • Responded expeditiously to specific dealer concerns/requests by identifying and engaging the appropriate resource to provide a solution. • Enhanced client knowledge and best practice usage of the AutoAlert platform. • Reported ROI and… Show more • Managed a book of business between 30-40 dealerships at a time averaging over $100,000 in monthly MRR. • Built relationships with existing clients including upper management and staff. • Identified and closed new sales opportunities. • Responded expeditiously to specific dealer concerns/requests by identifying and engaging the appropriate resource to provide a solution. • Enhanced client knowledge and best practice usage of the AutoAlert platform. • Reported ROI and opportunities for growth to management. • Coached and guided clients on use platform and how to obtain desired results. Show less • Managed a book of business between 30-40 dealerships at a time averaging over $100,000 in monthly MRR. • Built relationships with existing clients including upper management and staff. • Identified and closed new sales opportunities. • Responded expeditiously to specific dealer concerns/requests by identifying and engaging the appropriate resource to provide a solution. • Enhanced client knowledge and best practice usage of the AutoAlert platform. • Reported ROI and… Show more • Managed a book of business between 30-40 dealerships at a time averaging over $100,000 in monthly MRR. • Built relationships with existing clients including upper management and staff. • Identified and closed new sales opportunities. • Responded expeditiously to specific dealer concerns/requests by identifying and engaging the appropriate resource to provide a solution. • Enhanced client knowledge and best practice usage of the AutoAlert platform. • Reported ROI and opportunities for growth to management. • Coached and guided clients on use platform and how to obtain desired results. Show less



RAMCO Restoration

• Salt Lake County, Utah, United States

• Mitigation Technician

  • Jun 2018 - Oct 2018

  Worked with team to remove damaged materials due to flood and set up drying equipment. Worked with team to remove damaged materials due to flood and set up drying equipment.



Ken Garff Automotive Group

• Motor Vehicle Manufacturing
• 700 & Above Employee

• Certified Sales Consultant

  • Feb 2018 - May 2018

  • Lead customers through the sale process including selection, test drive, personalization, financing and paperwork • Use Customer Relationship Management tool to effectively track all customer interactions • Effectively educate customers on Garff Benefits • Follow up with customers and maintain high customer satisfaction • Represent the dealership and Ken Garff Automotive • Lead customers through the sale process including selection, test drive, personalization, financing and paperwork • Use Customer Relationship Management tool to effectively track all customer interactions • Effectively educate customers on Garff Benefits • Follow up with customers and maintain high customer satisfaction • Represent the dealership and Ken Garff Automotive



SoFi

• United States
• Financial Services
• 700 & Above Employee

• Mortgage Loan Originator Assistant

  • Apr 2017 - Feb 2018

  • Responsible for maintaining a pipeline of over 100 active and inactive borrowers at one time and moving them through the loan process. • Sold the company’s benefits and offerings to potential borrowers, resulting in numerous leads being converted to loan applicants. • Review financial documents, credit history, employment history and run all information through underwriting software to check initial eligibility for a loan. • Interact with multiple other personnel within the… Show more • Responsible for maintaining a pipeline of over 100 active and inactive borrowers at one time and moving them through the loan process. • Sold the company’s benefits and offerings to potential borrowers, resulting in numerous leads being converted to loan applicants. • Review financial documents, credit history, employment history and run all information through underwriting software to check initial eligibility for a loan. • Interact with multiple other personnel within the mortgage department daily to ensure a smooth transition and closing of each loan. • Learned to navigate proprietary software developed uniquely for SoFi members. Show less • Responsible for maintaining a pipeline of over 100 active and inactive borrowers at one time and moving them through the loan process. • Sold the company’s benefits and offerings to potential borrowers, resulting in numerous leads being converted to loan applicants. • Review financial documents, credit history, employment history and run all information through underwriting software to check initial eligibility for a loan. • Interact with multiple other personnel within the… Show more • Responsible for maintaining a pipeline of over 100 active and inactive borrowers at one time and moving them through the loan process. • Sold the company’s benefits and offerings to potential borrowers, resulting in numerous leads being converted to loan applicants. • Review financial documents, credit history, employment history and run all information through underwriting software to check initial eligibility for a loan. • Interact with multiple other personnel within the mortgage department daily to ensure a smooth transition and closing of each loan. • Learned to navigate proprietary software developed uniquely for SoFi members. Show less



Enterprise

• United States
• Travel Arrangements
• 700 & Above Employee

• Management Trainee

  • Apr 2016 - Apr 2017

  • Created a positive experience for customers through the entire rental car process from rental to payment and return of the vehicle • Contacted insurance companies and body shops for necessary billing information and rental setup • Upsold insurance on the vehicles as well as upgrades to larger vehicles • Learned how to manage a fleet of over 200 cars including tasks such as making sure maintenance is kept up on cars and that we have enough cars for reservations, which led to constant… Show more • Created a positive experience for customers through the entire rental car process from rental to payment and return of the vehicle • Contacted insurance companies and body shops for necessary billing information and rental setup • Upsold insurance on the vehicles as well as upgrades to larger vehicles • Learned how to manage a fleet of over 200 cars including tasks such as making sure maintenance is kept up on cars and that we have enough cars for reservations, which led to constant communication with other locations and relationships being built with other stores and service centers • Consistently provided great service that has led to a service score above corporate average every month Show less • Created a positive experience for customers through the entire rental car process from rental to payment and return of the vehicle • Contacted insurance companies and body shops for necessary billing information and rental setup • Upsold insurance on the vehicles as well as upgrades to larger vehicles • Learned how to manage a fleet of over 200 cars including tasks such as making sure maintenance is kept up on cars and that we have enough cars for reservations, which led to constant… Show more • Created a positive experience for customers through the entire rental car process from rental to payment and return of the vehicle • Contacted insurance companies and body shops for necessary billing information and rental setup • Upsold insurance on the vehicles as well as upgrades to larger vehicles • Learned how to manage a fleet of over 200 cars including tasks such as making sure maintenance is kept up on cars and that we have enough cars for reservations, which led to constant communication with other locations and relationships being built with other stores and service centers • Consistently provided great service that has led to a service score above corporate average every month Show less



Alliance Association Bank

• United States
• Banking
• 1 - 100 Employee

• HOA Relationship Banker

  • Mar 2014 - Apr 2016

  • Provided excellent customer service and technical support to clients through email, as well as over the phone, for all their banking needs. • Consistently met and exceeded clients’ needs, which led to receiving the most responses and the highest score on a customer satisfaction survey. • Worked closely with the Business Development Officers to ensure that all client questions and issues were resolved in a timely and satisfactory manner. • Go to for client issues, questions and… Show more • Provided excellent customer service and technical support to clients through email, as well as over the phone, for all their banking needs. • Consistently met and exceeded clients’ needs, which led to receiving the most responses and the highest score on a customer satisfaction survey. • Worked closely with the Business Development Officers to ensure that all client questions and issues were resolved in a timely and satisfactory manner. • Go to for client issues, questions and concerns. Show less • Provided excellent customer service and technical support to clients through email, as well as over the phone, for all their banking needs. • Consistently met and exceeded clients’ needs, which led to receiving the most responses and the highest score on a customer satisfaction survey. • Worked closely with the Business Development Officers to ensure that all client questions and issues were resolved in a timely and satisfactory manner. • Go to for client issues, questions and… Show more • Provided excellent customer service and technical support to clients through email, as well as over the phone, for all their banking needs. • Consistently met and exceeded clients’ needs, which led to receiving the most responses and the highest score on a customer satisfaction survey. • Worked closely with the Business Development Officers to ensure that all client questions and issues were resolved in a timely and satisfactory manner. • Go to for client issues, questions and concerns. Show less