Experience

Green Leaf Consulting Group, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Consultant

  • Mar 2022 - Present

  ● Works with the business to capture and document requirements, user stories, and test/ data scenarios so as to facilitate project development. Creates various project and operational support related artifacts – ex: Business requirement documents, mapping documents, Visio process flows, runbooks, etc. ● Coordinates team objectives, tasks and goals via Agile methodology; facilitates project and sprint planning so as to properly align and allocate resources for both project and operational/ support related activities. ● Conducts end-to-end data analysis, data profiling, and data mapping ● Leverages business process expertise to identify business process issues/ bottlenecks / pain points which can be addressed as part of our production support tasks and responsibilities via future releases. ● Documents user stories to convert into business use cases & functional test cases; supports QA team as needed to craft QA test plan, test cases and acceptance criteria ● Facilitates change management for any operational process changes based upon major data migration initiative or for the regular flow of sprint related production support items. This includes to-be process documentation and training. Show less



Randall & Quilter Investment Holdings Ltd.

• Bermuda
• Insurance
• 1 - 100 Employee

• Senior Business System Analyst

  • Oct 2021 - Feb 2022

  • Works with business stakeholders to document as-is business processes and workflows; also responsible for managing business, functional, and reporting requirements. Writes user acceptance tests and organizes UAT • Identifies opportunities for process and systems improvement, integration, and automation • Communicates business needs and requirements to implementation teams (developers, systems vendors, etc). Acts as the central IT point of contact and project coordinator for medium-small scale projects • Subject Matter Expert in multiple systems and acts as a point of contact for business inquiries, issues, work items/requests, etc • Writes business and functional requirements documents & project artifacts • Manages offshore development teams and third party vendors as part of project management facilitation Show less



Independence Blue Cross

• United States
• Insurance
• 700 & Above Employee

• Business System Analyst

  • Apr 2021 - Oct 2021

  · Develops technical Business analysis documents bridging gap between Business problem to IT Solution · Demonstrates expertise in Healthcare domains including functional areas such as Enrollment, Claims, etc. · Research methodologies and conducts metric reporting. · Analyzes trends to recommend process and/or operational improvements. · Prepare detail and summary level reports including written interpretation of analytic results. · Presents results to management, including data-driven business recommendations and alternatives. Show less



TMNA Services

• Madagascar
• Telecommunications
• 1 - 100 Employee

• Business Analyst II

  • Mar 2019 - Apr 2021

  -Perform business and functional requirements gathering activities. Facilitate, coordinate, or participate in meetings with business or IT teams as needed. Supports users in building business case, including cost/benefit analysis, and risk assessment. -Manage small to medium projects; develops any pertinent project artifacts within assigned timelines (RICEFW, Project Timelines, etc.) and is able to shift/prioritize project scope tasks assigned to team as needed. Leads the execution and tracking of all tasks assigned to consultants and provides regular updates to team lead and applicable project manager-Works with internal business groups on process improvement projects designed to improve business results-Works with users and peers in planning, developing, implementing, and supporting new or existing applications. Analyzes and re-engineers business processes-Ability to create and execute test cases to perform testing with the business to gain User Acceptance approvals. Participate, lead and execute testing such as regression test, system test, unit test, integration test, and smoke test-Performs impact analysis and supports development of effort/cost estimates, in addition to fleshing out business use cases and project scope-Perform and evaluate research and analysis within existing applications & business processes to determine business solutions and/or possible RPA opportunities -Proactively stay up-to-date and informed of any change, or planned change that will impact the user community and formally communicate changes to support staff. Analyze and evaluate information gathered from multiple sources and reconcile conflicts-Monitors and leads to resolution any Incident or Request tickets assigned as part of Production Support Team-Facilitate and support any audit related inquiries into business processes, JSOX controls and general IT controls that intersect with SAP and its various upstream/downstream applications. Show less

• Business Analyst

  • Jun 2016 - Feb 2019

  •Write scripts and execute SQL to perform data extracts, analysis, and define source data for use in source to target mapping•Works with internal business groups on process improvement projects designed to improve business results•Works with users and peers in planning, developing, implementing, and supporting new or existing applications. Analyzes and re-engineers business processes•Ability to create and execute test cases to perform testing with the business to gain User Acceptance approvals. Participate, lead and execute testing such as regression test, system test, unit test, integration test, and smoke test•Perform business and functional requirements gathering activities. Facilitate, coordinate, or participate in meetings with business or IT teams•Document and maintain requirements documentation and modeling Show less



BNY Mellon

• United States
• Financial Services
• 700 & Above Employee

• Securities Settlement Processor

  • May 2015 - Aug 2015

  • Communicate with several external parties such as lending agents and brokers through the Mutual Funds Department • Record transaction activity onto the Custody Management System while resolving any discrepancies that arise between the depository and/or fund company and internal trade information • Ensure the efficient handling of securities and account transactions within tight deadlines • Verify and maintain confidential files, research transaction amounts/ payment factors, and account tracking through corporate software database Show less



Premier Urgent Care

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Intern

  • May 2014 - Jul 2014

  • Design corporate newsletter, outline content and format in compliance with desired criteria given by Human Resources • Aid in the grand opening of a new site by researching possible avenues for advertisement, contacting and coordinating with local media outlets, and foot marketing at local events; patient visits reached goal of 30 per day. • Research and create weekly proposals on sponsorship opportunities and partnerships for the Occupational Medicine department with community affiliates and events • Maintain and update corporate social media pages • Regularly attend meetings between department director and upper management; discuss weekly status of the company and progress of current operations Show less